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All reviews city centre decent hotel higher floor breakfast buffet comfortable stay swimming pool stayed here for nights mariacka street rooms are modern bar and restaurant mini bar reception staff min walk comfortable bed nice room train station jacuzzi
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Reviewed 1 September 2018

Stayed here for 3 nights and really enjoyed it. The room was light and clean with coffee/tea making facilities, fridge, minibar, safe, desk and comfortable sofa. The bed was extremely comfortable (maybe even more so than our own :-))and the bathroom very nice with a great shower. The staff we met and/or dealt with were all very friendly and helpful.
It's a 10-15 minutes easy walk to the city center and the very interesting Silesian Museum is just across the road.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank 223ingridm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 4 September 2018

Dear Madam,

We truly appreciate your feedback and the great review your posted.
The best thing is to know, that your stay was comfortable and you enjoyed it!

We hope that Novotel Katowice Centrum will become your favorite place to stay in Katowice.

With warm regards,
Aleksander Pietyra
General Manager
with entire Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2018

Great, even for kids with the pool and the xbox in the lobby. :) staff was also friendly, breakfast was decent and dinner was nice. Nice atmosphere. It's a little off location wise in that it's not completely walkable to downtown but I knew that when I booked.

Date of stay: August 2018
Thank Alok A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 5 September 2018

Dear Guest,

We are more than happy with your great opinion, thank you so much!

There is nothing we love to hear more, than our Guest loving our service and experience with us.
Feel welcome to visit us at Novotel Katowice Centrum again,

regards,
Aleksander Pietyra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018

This was a two night stay. A standard Novotel with the usual offerings associated with the brand. It is in a soul-less area of town with a number of sites that appear to be available for development and this just adds or rather detracts from the ambience. There is a Lidl a couple of minutes walk away which is useful for snacks. The Silesian museum is a few minutes walk and is certainly worth a visit.

The good things about the hotel is that taxis know where it is and the reception area is open 24 / 7. Essentially it works. Rooms are approximately 15 to 17 metres with shower room. The toiletries were standard Novotel and the towels could be newer.
WIFI worked adequately and the aircon I had in my room was not the best. The room, in fact, was a little airless and slept with the window open.

From memory, the hotel has more than 10 floors but I had no issues with the lift/elevator access. The beds were comfortable and the room I stayed in looked relatively new. I understand that the hotel was part refurbished and work continues.

I walked through the wellness centre / swimming pool and it reminded me of something one might see in an old Russian hotel with limited lockers. I do not know how they manage when there are a large number of people using the facility. There is a jacuzzi but again did not use it.

The restaurant / breakfast area was nothing special (did not use it for dinner) and the breakfast was okay with a few little extras.

The walk into town is around 15 minutes and although the area looks a little sketchy at first, I walked to town and there was nothing to worry about.

Room rates (via Accor.com) were very good value but it is possible to get better if you want to find a more budget hotel and the ibis budget next door is available for those who are looking for a cheaper hotel which has more limited services.

Overall does the job and keeps you safe and comfortable.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank WinchesterCathedral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 5 September 2018

Dear Guest,

Thank you for the time devoted to describing your observations from your visit to our hotel.

Not all Guests decide on such a detailed description of their experiences, and this is a valuable tip for travelers and for us.
With great attention we are acquainted with all that you wrote. We are pleased that the overall impression of staying in our hotel is positive and you appreciated our location and services provided.

We hope that if plans return you to Upper Silesia again, you will choose Novotel Katowice Centrum for your stay. You're welcome!

Regards,
Aleksander Pietyra
General Manager
with entire Team

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Reviewed 24 August 2018 via mobile

I have been staying at this hotel for some years. Refurbished about three years ago it still has a good modern feel, friendly staff and good food. Rooms clean and comfortable, and very good value for money.

Date of stay: August 2018
Trip type: Travelled on business
Thank Rmac876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 27 August 2018

Dear Guest,

Thank you for choosing Novotel again during your visit in Katowice.
We really appreciate your kind words concerning our services and changes made.
Guest satisfaction is our number one goal and there is noting better than achieving that!

Looking forward to your next visit at Novotel Katowice Centrum.

Warm regards,
Aleksander Pietyra
General Manager
with entire Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Hotel reception is very nice to look at, restaurant is lovely very classy! Our hotel room was looking a bit tired, although the bathroom was very modern. We got woken up at 7.30 each morning to loud banging and drilling from upstairs, very annoying that it was that early, restaurant food was nice, breakfast was ok.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank CharlotteJHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 22 August 2018

Dear Madam,

I would like to thank you for taking the time to give us your feedback concerning your stay with us.
We are really glad, that you enjoy our restaurant and served food.
In the same time please accept our sincere apologies for some situations concerning modernization works, which had negative impact on your stay. I can only hope this unfortunate situation have not impaired your overall impression of Novotel Katowice Centrum.
Hope we will have a chance to host you in our great new room in the nearest occasion.

Your sincerely,

Aleksander Pietyra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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