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8 - 13 of 133 reviews
Reviewed 11 April 2018

Very large rooms at good value price. The free WiFi was a bit weak and disconnected often.

Very good breakfast with also some local specialties; I especially liked the coumin dotted bread rolls.

Check-out was maybe a bit slow but everything was done in a very friendly and welcoming way.

Room tip: Rooms facing the inner courtyard are more quiet if you prefer to sleep with the window open. Front street a bit busy but not too noisy.
Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank exmountainranger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2018

Our son was playing in a hockey tournament in Bilina, the tour company arranged for us to stay in Hotel Clarion during the tournament. As part of our arrangements we were treated to a 3 course meal for supper. The meal was terrific, starting with soup, then schnitzel, to strudel. Good variety for breakfast.Although they made accommodations with the meal for some of the more picky eaters, my son was quite happy to find a tea kettle in the room so he could have his oatmeal. Rooms were spacious, clean.

However, whenever you took a shower, you'd end up with a flooded bathroom. The shower door only covered about a 3rd of the tub and the seal did not work. There was no fan in the bathroom and our heat control didn't work. The room was large enough to fit in two double beds, but they only had singles so our family of 4 was split into two rooms. I know that is common in Europe, however, they put us on different floors. It made coordinating our day a little difficutl

Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank shimmyonthego
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2018

The positives:
In good position - near the shops and public transport
Large rooms, very pleasant accommodation
Good breakfast
Helpful staff

The negatives:
The wifi kicks you out every 15 minutes. Reading things on the internet or chatting to friends through Skype is a nightmare because you will lose connections several times during the chat!
The shower has quite a weak power. If you are a female washing your hair, it is quite hard to get the shampoo out of your hair because there is not much water getting out of the shower. (Ecological water saving feature on the shower head. Good for the water saving, not good for you trying to wash yourself.)

I love this hotel, I would give it 4-5 stars but not having enough water in the shower, and not having a proper internet connection, those are quite basic things in the 21st century, so I deducted some starts.

Room tip: Ask for a room facing the yard, not the ones facing the Masarykova street!
Date of stay: March 2018
Trip type: Travelled solo
Thank Hanulin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zaneta S, Manager at Clarion Congress Hotel Usti nad Labem, responded to this reviewResponded 12 March 2018

Dear guest,

on behalf of the Clarion Congress Hotel Ústí nad Labem team I would like to thank you for staying with us and sharing your opinion on our hotel and its services. Your personal opinion is very imoportant for us as a source of further possible improvement. I would like to ask you for your room number to check the Wi-Fi and power of shower in this room.

We will be very happy if you will choose our hotel again while planning your next trip to Ústí nad Labem.

Best regards,

Žaneta Špalová
Sales manager

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Reviewed 2 December 2017

Whole building is modern and nice looking. Parking places in basement. Very spacious and well equiped rooms. In room tea is free of charge, restaurant has good local meals with very moderate prices. Coffee machine at reception.

Room tip: Room numbers from 01-04 (each floor) have a nice park view.
Date of stay: November 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Goran P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zaneta S, Manager at Clarion Congress Hotel Usti nad Labem, responded to this reviewResponded 4 December 2017

Dear guest,

thank you very much for taking the time to write your personal review of your stay in our hotel. I am very pleased you enjoyed your stay and we will be very happy to welcome you again in the future.

Best regards,

Žaneta Špalová
Sales manager

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Reviewed 20 November 2017

We have stayed there with my wife for one night.
We could find the hotel easily, parked the car in the garage at specially dedicated for the hotel slot and went to the reception - all was easy to find.
Check-in was fast, lady at the deck was very kind and in few minutes entire process was completed.
Room was big, nicely decorated - modern, simple, but nice, providing the harmony feeling.
Room was clean. All in all we had very nice stay.
Breakfast was brilliant. The variety of food is excellent.
The only thing, we would wish to be changed: the coffee at the breakfast comes from the coffee machine - taste was average, however we asked ladies to have proper cappuccino and we had it in few minutes nicely served, just had to pay for proper coffee in addition.
Hotel is near the center and it is easy to find a nice space for the dinner.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank AndroGenom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zaneta S, Manager at Clarion Congress Hotel Usti nad Labem, responded to this reviewResponded 21 November 2017

Dear guest,

thank you very much for your personal review of your stay in our hotel. I am very pleased you enjoyed your stay. We will be happy to welcome you in our hotel again in the future.

Best regards,

Ž. Špalová
Sales manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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