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Reviewed 14 July 2018 via mobile

I stayed in sinabung hotel resort at 14 july 2018 which they hold an karaoke event every weekend which will stop till 11pm
which is so distrubing when you will want to take a rest,especially with children.
the hygiene is average.
the towel have some smoke smell

Stayed: July 2018, travelled with family
Thank Robby A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

Stayed here as a last minute booking to climb Sibayak.

Requested double room but given twin, beds quickly pushed together to make situation better however I had to ask repeatedly for a sheet or cover across both beds to actually improve situation. Still only given to single duvets. Also no towels in room and not initially informed of restrictions on hot water (restrictions not a problem, plenty of water in morning and afternoon but could have done with knowing before jumping in ice cold shower). Lots of ants in room, I know this is Indonesia but this is supposed to be a resort and we were on 3rd level.

Breakfast ok, lots of choice but all going cold and lots of guests using hands to pick up and put down food.

On the plus side, staff are pleasant and resolved all problems to best of ability. Tried to massively overcharge when enquired about onward transport however.
Gardens and pool area all well maintained and looked lovely.

I’d only stay again if last resort, sorry.

Stayed: June 2018, travelled as a couple
Thank verityzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2018

This Resort was so spacious with the big swimming pool. They also have garden and variety of flower that make this resort really beautiful. Dinner was good assist by efficient waiter.

The room was so scary with old furniture and the toilet not well clean. No wifi in the room. No elevator. Breakfast not much variety and what make me disappointed was the egg was not half cook. Even I'm already told I want half cook, to me this was failure as kitchen staff that make that egg.

Room Tip: Request Balcony Room
  • Stayed: April 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank zulls7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

Stayed one night and paid thru agoda.com before check-in. I have paid extra bed at the hotel using my card. Then when the trip is over and already back to Malaysia, suddenly my credit card was charged from the hotel without any reason (3 days after come back). And the process to get back the money very very too slow. They tried to drag and drag for so many reasons It almost 2 months and they will pay less without calculating bank interest to the customer's card. They all simply will charge customer without any reason. Avoid using your credit card when staying at this hotel.

  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank RoslilawatiJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerraHotels, Direktur Penjualan at Sinabung Resort Hotel, responded to this reviewResponded 31 March 2018

Dear Roslilawati,

Warm regard from Sinabung Resort Hotel Berastagi , apologize for discomfort about your stay in Sinabung resort hotels, we clarify the subject of payment conducted by the merchant Agoda, the hotel was in accordance put through the process of withdrawal through the machine EDC hotel, don't worry about the case you natural we must provide the best for our guests, once again we represent management apologize for any inconvenience your natural, we wait coming back.

Dede M
Management Sinabung Resort Hotel Berastagi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018

SINABUNG HILLS HOTEL – BERASTAGI, INDONESIA
On our last day to Lake Toba region in Sumatra, Indonesia (in November 2017) we checked in at the lovely, scenic Resort Sinabung Hills at Jalan Kolam Renang in Berastagi 46.7 km from Medan. Our room was comfortable and large with a balcony where we faced the pool and the large garden that was planted with blooming flowers and ornamental plants and trees. Rooms come in various types of Deluxe or Superior Rooms, President or Junior Suites, and Suite or Deluxe Cottages. All 106 rooms were provide free WiFi, balconies, and 24-hour room service. LCD TVs, coffee makers, slippers, free toiletries, a hair dryer and showers. We must declare that Wifi provided in the rooms came on and off during use and the lights went out for half a minute, other than that everything was fine. If you book online you may get a room with free buffet breakfast for S$48. There were also shops at the property. Cars and bikes can be rented at the property.
Sinabung Hill Restaurants consists of three sections of the coffee shop on the terrace, the main dining room and the lounge and grill. We were spoiled for taste by the wide-spread buffet breakfast and dinner of International and local cuisines.
Suited on a hill gave the hotel a bone-chilling atmosphere when you have to go out to enjoy your morning stroll through the garden. The town is only a short stroll of 15 minutes. Our pictures will give a true account of the wide spaces and fabulous view of the Hotel and the surrounding grounds and yes there was that great view of the village and the Sinabung Mountain in the distance, from our balcony.

Room Tip: Rooms at ground level is the best as there are no elevators.
  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Chew Eng O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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