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All reviews swim up bar the beach house restaurant peter kuruvita valet parking hastings street the river pool area a river view room per day room was large mini bar buffet breakfast across the road spa bath great pool school holidays spent nights
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Reviewed 5 June 2021 via mobile

Staff were excellent, greeted us with champagne on arrival and brought us to their VIP lounge for check in. A bottle of Moët was waiting for us in our room which was ready early. Lovely room with pool view, we felt pampered. Great feature was the 12pm check out, felt like another day at the hotel. We will we back!
We booked the signature spa for two, not great, very expensive for a massage you could barely feel. No check for pressure and my masseuse had a seat and played with my hair for the last 10 minutes, felt awkward. Not worth the expensive price.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank GrandTour29467985274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vianne Birrell, Guest Services / Front Office at Sofitel Noosa Pacific Resort, responded to this reviewResponded 11 June 2021

Bonjour GrandTour29467985274

Thank you so much for your feedback. We are so pleased you felt so welcomed by our Guest Experience team and in particular Simon.
I will share your spa experience with our Aqua Day Spa Manager - we appreciate your comments and will review this with the therapist.
We appreciate your review and look forward to seeing you next stay.

Warm Regards,

Vianne Birrell
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2021 via mobile

We had a 5 night stay at the Sofitel, the staff were great, very friendly courteous and gave good service. It did matter where you were, from the concierge to the housekeeping staff all where exceptional.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank se0naidk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vianne Birrell, Guest Services / Front Office at Sofitel Noosa Pacific Resort, responded to this reviewResponded 11 June 2021

Bonjour seOnaidk

Thank you so much for your review. We are beyond delighted to read of your stay experience. The team will be very proud to read your feedback.

Warm Regards,

Vianne Birrell
Rooms Division Manager

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Reviewed 25 May 2021

Some of the reviews I read prior to staying Sofitel Noosa Pacific Resort had me a little unsure. Some suggested it was a bit run down and others overpriced. However, the reality, for my wife and I, was that the resort is fantastically placed for access to Hastings Street, the beach and other restaurants. Yes, it is relatively expensive, but this is Noosa Heads and is no more expensive than any other comparable accommodation. We found our room to be very well maintained and very clean. Yes, things can always be better and it can be easy to find fault if you look for it. But we were very impressed, the bathrooms in particular were great.

The actual resort grounds are very nice the pool area great, with plenty of sun lounges. The swim up bar was great and was the general pool side food and beverage service.

All staff that we encountered were friendly and very helpful. The service could not be faulted - especially the concierge service.

The Beach House bar was great for drinks and the food was excellent - both in quality and quantity - and was very reasonably priced.

All in all we had a great time, will certainly be back and have no hesitation recommending it for a great holiday.

Room tip: Pool view or river view rooms are best. We had one of the poolside villas and loved it, particularly the upstairs balcony.
Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
1  Thank Warren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vianne Birrell, Guest Services / Front Office at Sofitel Noosa Pacific Resort, responded to this reviewResponded 11 June 2021

Bonjour Warren C,

We are so appreciative of your in depth review of your stay. I am delighted your stay was memorable and you enjoyed everything Sofitel Noosa Pacific Resort and Noosa itself.

Thank you so much for sharing and we look forward to welcoming you back!

Warm Regards,

Vianne Birrell
Rooms Division Manager

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Reviewed 23 May 2021

My husband and I stayed at the Sofitel Noosa for 6 nights. For 5 nights we stayed in a village view room and for one night we stayed in a river view room.
Our village view room was number 231 and had a small private leafy courtyard with easy access to the pool. The room was spacious, bright and quiet. The kitchenette had a microwave, fridge , toaster and kettle . The room would benefit from a refresh however this didn’t detract from our stay and I would certainly be happy to stay in that room again.
The hotel was kind enough to have birthday balloons , chocolate , a bottle of sparkling wine and a lovely note waiting for me in the room.
Our river view room had a similar layout and size to the village view room . The room had a small balcony with a full view overlooking the river.
Room service ,poolside service and Riviera bar service was prompt and the staff were friendly.
Jimmy in the bar was particularly helpful and helped us organise a birthday celebration.
Service at reception was hit and miss . Staff were all polite however communication between staff was problematic and some were more helpful than others.
The hotel’s best asset is definitely its location in Hastings street . The hotel is surrounded by bars, restaurants, cafes, and beautiful shops all within a 5 minute walk from the hotel and the beach is across the other side of the road.
We thoroughly enjoyed our stay at the Sofitel and we would definitely return.

Room tip: 231 village room which doesn’t look over the village but has a small courtyard to the back of the pool.
Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank willisalann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vianne Birrell, Guest Services / Front Office at Sofitel Noosa Pacific Resort, responded to this reviewResponded 25 May 2021

Bonjour willisalann

We appreciate you taking the time to share your stay experience at Sofitel Noosa Pacific Resort. 6 nights is such a wonderful length of stay to really relax and enjoy Noosa and Hastings Street.

Thank you also for the feedback - rest assured we are always looking to enhance our customer journey and your comments will assist.

We look forward to welcoming back when you next return.

Warm Regards,

Vianne Birrell
Rooms Division Manager

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Reviewed 14 May 2021 via mobile

Perfect location on Hastings street in the heart of Noosa, and a minutes walk to the beach.
Superior rooms are a really great size and have a very large / super comfy bed. Decor is a bit “resort smart-casual”.
There’s a small kitchenette in the entrance area with a microwave, large bar fridge, kettle, toaster and cutlery & crockery for 2 people.
Nespresso machine and 4 replacement capsules provided. Quality Dilmah tea bags.
The bathrooms are a bit dated and tired, and can do with improved lighting. The daggy old corner spa bath is from the 80’s (?) and needs replacing. The shower is great with excellent water pressure. Lovely Balmain toiletries.
Nice resort pool for guests but it’s jam-packed full with sun loungers and can get noisy with lots of young kids.
Underground parking available- self parking is $25 per day/ valet parking $35 per day.
Service is generally good throughout the hotel.

***Friday/ Saturday nights:
Avoid “Village View rooms” at all cost - these overlook the Bay Village Shopping Center which includes a pumping nightclub. Expect loud thumping music blasting well into the night!
Pool view rooms or river view rooms are definitely the ones to book if you prefer quiet & peaceful nights.
We stayed for a full 7 nights and had a great stay.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank SeaDreaming22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vianne Birrell, Guest Services / Front Office at Sofitel Noosa Pacific Resort, responded to this reviewResponded 20 May 2021

Bonjour SeaDreaming22

We appreciate you sharing your stay experience and I am very pleased overall your 7 night stay was great. We certainly are in a wonderful location and your length of stay would have been ideal to relax and explore Noosa.

Thanks also for the feedback - it is all very helpful in assisting us to improve our offering.

Warm Regards,

Vianne Birrell
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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