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All reviews sorbet honesty bar brigadiers bar free punch veranda room colonial style meet other guests continental breakfast each evening barramundi spa treatments opposite the beach relaxing break an upgrade fantastic location enjoyable stay large balcony
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Reviewed 23 February 2021

the magic began on the boardwalk leading up to reception.....actually the day before we arrived when we got a call from Cedrik! We were upgraded to a spa suite as it was our silver anniversary,and everything was so perfect....the room,surrounds,pools and spas,and traditions....we are hooked. Being in Palm Cove only adds to the ambience of this place. The staff were amazing and we shall definitely be back..... can't wait!!

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank bevdallist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric Lootvoet, Guest Services / Front Office at The Reef House Boutique Hotel - MGallery Collection, responded to this reviewResponded 23 February 2021

Bonjour bevdallist,

Thank you very much for taking the time to express your positive feedback on TripAdvisor following your recent visit to the magical Reef House MGallery.

Once again congratulations on your silver anniversary!

We are delighted to read that you are already planning on coming back again!

Warm regards,

Cédric Lootvoet

Luxury Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021

Came for second time as we enjoyed hotel and Palm Cove on our first visit. Both times with luxury escape deals. Small hotel but has 2 pools and restaurant, beauty spa. ( which my wife enjoyed for 2 hours!!). Bus accross the road if you want to go into Cairns or down the road to trinity beach. Beautifull drive upto port Douglas if you have a care. Nice assortment of restaurants and bars within a few hundred metres along the beach front. Staff at this hotel are brilliant, could not be faulted from Breakfast service to concierge, check in etc. Highly recommend.

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank emelian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric Lootvoet, Guest Services / Front Office at The Reef House Boutique Hotel - MGallery Collection, responded to this reviewResponded 22 February 2021

Bonjour emelian,

Thank you very much for your fantastic review on TripAdvisor following your recent visit to the superb Reef House MGallery.

Our premium beachfront location in the middle of the esplanade and within walking distance from many cafés, restaurants and public transport as well as our fantastically friendly team make our resort the place to go for your well deserved holiday!

We are all looking forward to welcoming you back again in the near future!

Warm regards,

Cédric Lootvoet

Luxury Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021 via mobile

the magic starts when you walk up the boardwalk to reception. the tradition and ambience is evident. we were upgraded to a spa suite and everything about the room,the environment, pools and spas was so inviting.being in Palm Cove only adds to the charm of this gorgeous getaway.can't wait to return

Date of stay: February 2021
Trip type: Travelled as a couple
Thank 287bevd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric Lootvoet, Guest Services / Front Office at The Reef House Boutique Hotel - MGallery Collection, responded to this reviewResponded 22 February 2021

Bonjour 287bevd,

Thank you very much for taking the time to express your positive feedback on TripAdvisor following your recent visit to the unforgettable Reef House MGallery.

Both our environment and atmosphere are certainly second to none!

We are all looking forward to welcoming you back again soon!

Cédric Lootvoet

Luxury Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2021 via mobile

This place to flat out charming! It has great bones. It’s in a great location and the history of this colonial style resort has been preserved in a really classy way. But Man does it need a refurb.

The decore is circa 1990’s with some 1980s remnants. The terra-cotta tiles combined its the rust stained fittings along with the obvious frequent repair jobs to the wet areas leave you with the impression this property has been overlooked several times for an upgrade and has missed it’s last 2. The carpet in the rev room is basically worn out hessian. The sliding Louvered timber door Ala 1972 in the bathroom brings a particular fingernails on the blackboard experience to using the toilet in the middle of the night and the 20 mins it takes for the toilet to refill give you and your now awake and distressed partner plenty of time to discuss “what’s that sound.”

So by now you should be wondering, why 4 stars? This is reading like a 2 star review.

Well 2 things. 1. The resort has great bones the pool area is great, albeit out of date, the Brigadiers Bar with its honor system is very cool. The step back in time feel is everywhere and just so charming and the open air beach facing resturant is really attractive.

2. The staff. The staff are superb. The service is peerless. Their attitude is excellent and they are super attentive. The staff are very professional and joyful. I so rarely get to write that. But they are. They convey a joyfulness that conveys they are happy to be working in paradise and happy you have come to share it with them. The fellow who checked us in had just arrived from Melbourne in recent months and was one of the most engaged and enthusiastic ambassadors fit a hotel I had seen. The morning after our first night the Manager phoned us just to confirm we had a restful night and to see if we needed anything.

This is a great location and while it needs a refurb we are happy to return and make this a regular spot for our get always.

Date of stay: February 2021
Trip type: Travelled with family
Thank davebQ6759JM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric Lootvoet, Guest Services / Front Office at The Reef House Boutique Hotel - MGallery Collection, responded to this reviewResponded 20 February 2021

Bonjour davebQ6759JM,

Thank you very much for your very constructive review on TripAdvisor following your recent visit to the Reef House MGallery.

We are very excited to read that you are happy to return and make our unique resort a regular spot for your getaway!

Warm regards,

Cédric Lootvoet

Luxury Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2021

This is a mixed review:

Negative Items -

We had high expectations for our stay and splashed out on a 1 bed studio at $470 per night for our 4 night stay. I was shocked when we were shown to our room, it felt like we had just checked into a 2 star motel found on a major highway.

The room was rundown and in need of updating and the view from the balcony was the carpark next door. It was such a disappointment and we expect we were given the worst room in the resort going by other reviews on here. We thought we had checked into a totally different resort.

The first day of our stay we were informed by QLD government that we had to have a Covid test and isolate in our room. What would have been nice from the hotel was a welfare check to see if we required anything. The hotel could have arranged a plate of the complimentary canapés or cocktail drink at happy hour.

The food choices from the restaurant are very limited if vegetarian which made it tough during lockdown.

After complaining about our room, we were upgraded to a 2 bedroom apartment overlooking the main street. This room was much better than our original room but when we checked the cost per night (almost double) we would had expected so much more. These rooms were tired and require a refurbishment , parts of the balcony were rusting away.

The brigadier bar is a more of a large mini bar at mini bar prices and no atmosphere at all.

The wifi in the hotel was unstable, weak and kept disappearing for long periods of time.

The TV’s in the room are just Free To Air with no smart TV or Foxtel available.

Positive Items

The location is perfect and it is close to everything Palm Cove has to offer. The staff were all very friendly and Cedrik goes above and beyond trying to make sure all guests are happy. Cedrik is a credit to the resort.

The toiletries are of high quality and free push bikes are a great option for people.

We would not recommend this hotel to any of our friends unless the resort when under a major refurbishment.

Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank 677JohnT677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric Lootvoet, Guest Services / Front Office at The Reef House Boutique Hotel - MGallery Collection, responded to this reviewResponded 20 February 2021

Bonjour 677JohnT677,

Thank you very much for your constructive feedback on TripAdvisor following your recent 4 night stay at the beautiful Reef House MGallery.

Your comments have been communicated to our General Manager and concerned departments for action.

Thank you for your kind words regarding our premium location in Palm Cove, our superb service provided by our professional team and our high quality toiletries.

Warm regards,

Cédric Lootvoet

Luxury Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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