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Reviewed 24 June 2018

Great stay! The atmosphere and service were incredible! Definitely, recommend! Clean comfortable room, plenty of amenities. lovely location. Other guests were pleasant. I would not hesitate to return!

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank emr1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelyn293, Manager at Best Western Sanctuary Inn, responded to this reviewResponded 24 June 2018

Dear emr1999,

Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth.

We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review.

We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know.

Kind Regards,

Robert Page
General Manager
Best Western Sanctuary Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

We always check booking sites then call direct as we would rather give all the money to the property. We were offered a rate $10 more than the booking site and told breakfast was not included on an event weekend, this was advertised on the booking site we looked at. We stood at reception for a few minutes on checkin while 3 staff members discussed a phone call which we didn’t need to hear about before being acknowledged. Cabinetry was extremely old and dated and the entrance step was badly cracked and sitting up. I would have discussed on checkout but was not asked how my stay was. Will not return.

Stayed: June 2018, travelled as a couple
Thank 621pauliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager293, Manager at Best Western Sanctuary Inn, responded to this reviewResponded 14 June 2018

Dear Pauline R,

Thank you for taking the time to share your recent experience with us. I am disappointed to read that your stay was not perfect. Ensuring that our guests enjoy gracious and efficient service throughout our hotel is of paramount importance to us. I am however unable to find any record of your recent stay with us.

Guest satisfaction is our main priority and had you of voiced your issues to the front desk during your stay we would have gladly been of assistance for you to make your stay as comfortable and enjoyable as possible.

With regards to any bookings over the long weekend just passed, complimentary breakfast was not included in our rates either directly or on the booking sites you have referred to on this particular weekend, sorry for any potential confusion caused, and yes, our rates were $10 higher over the long weekend as our rates can differ on a daily basis.

Thank you for providing feedback that will help improve the experiences we provide for our guests. We hope to have another opportunity in the future so we can make it up for your recent disappointment.

Kind Regards,

Robert Page
General Manager
Best Western Sanctuary Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

It's been a while since we stayed but a recent return with a king size bed, ground floor, great shower, new restaurant menu, happy staff, good rates, plenty of parking room & we got the last room on a busy night confirmed our past memorable experiences
Mike & Jill Harvey

Stayed: June 2018
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager293, Manager at Best Western Sanctuary Inn, responded to this reviewResponded 15 June 2018

Dear Mike H,

Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth.

We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review.

We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know.

Kind Regards,

Robert Page
General Manager
Best Western Sanctuary Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

Stayed here while travelling for work. After a 18 hour day was looking forward for a sleep. The staff were lovely. The room although basic was cleaned and well taken care of. The guests in the room next to me not so much. There inside voice in the foyer/hall area outside the room was extremely loud and they kept calling out to one another late at night and extremely early in the morning. Definitely not the hotels fault, however wish that the reception was opened later or that guests arriving late were told to maybe keep it down (although common sense should have prevailed). If your a light sleeper I would be asking to stay in the back rooms away from the road.

Stayed: June 2018, travelled on business
Thank Jess B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager293, Manager at Best Western Sanctuary Inn, responded to this reviewResponded 2 June 2018

Dear Jess B,

Thank you for taking the time and reviewing the Best Western Sanctuary Inn.

I am delighted to read such a positive review of our hotel here in Tamworth.

Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much.

I am disappointed to hear about the excessive noise which you suffered from surrounding rooms. This is certainly out of the ordinary and had you of let our 24 hour management staff know at the time, we could have deal with it accordingly and I personally would have done what ever I could do to make your stay an enjoyable one.

We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs,

Kind Regards,

Robert Page
General Manager
Best Western Sanctuary Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

Hadn't stayed here for a while but restaurant is a stand out.. great selection and friendly staff makes for good place for a vist to Tamworth if you don't feel like venturing out into town. Some of the rooms are okay but you can see its an older motel but renovated a while ago, but they have a wide selection.. Still a good spot for a Tamworrh experience at a reasonable price, but definitely try the in house restaurant.. They aslo have a bar area with an open fire which was great concidering the cooler temps in late May. If you base your stays on friendly service you shouldn't be disappointed.

Stayed: May 2018, travelled on business
Thank ross f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager293, Manager at Best Western Sanctuary Inn, responded to this reviewResponded 2 June 2018

Dear Ross F,

Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth.

We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review.

We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know.

We are launching our new Winter menu in the restaurant this coming Monday the 4th of June, so make some time to come and say Hi again :)

Thank you for your kind recommendation,

Kind Regards,

Robert Page
General Manager
Best Western Sanctuary Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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