We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (1,955)
Filter reviews
1,955 results
Traveller rating
1,393
372
120
40
30
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,393
372
120
40
30
Show reviews that mention
All reviews left bank the club lounge prestige suite luxury room steam room the general manager beautiful hotel middle of town central location new zealand per day heated floors south island tv accor lake fergburger
Selected filters
Filter
Updating list...
369 - 374 of 1,955 reviews
Reviewed 19 January 2018

We stayed at the Sofitel during January, high season, and were very pleased. terrific staff, well run, very clean, more of a boutique, wonderful location in town a few blocks from the water. The windows and door on balcony do open but the glass is sound-proof to keep noise out of the room. Also, black-out curtains helped a great deal, particularly in the summer when the nighttime hours are shorter.
Hotel restaurants on the first and second floor are quite good as is the bar and lounge on the first floor. Note if you go into lounge next to the bar and if musicians are playing suggest you go completely into bar lounge and you can find a smaller room with a glass wall and door that is quieter if you wish to talk.
The beds are quite good as is the TV and all the plugs, electronics, etc. Very well equipped and seemingly designed in a European model in terms of set up and design.
Highly recommended with no reservations at all.

Room tip: Go for a view of the city and close the windows and door to cut down noise.
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank V-Wilhelm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 21 January 2018

Bonjour Ralphwilhelm1,

Thank you so much for having taken the time to share your experience at Sofitel Queenstown Hotel & Spa.

It is a pleasure to read that you had a Magnifique time with us and the aspects you enjoyed the most. We sincerely appreciate your comments and hope to have the privilege of welcoming you back with us in the near future.

Kindest regards,

Elizabeth Torres-Green
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

Got upgraded to a suit, which was nice. Like the restaurant a great deal. Not fine dining but very good traditional French. Probably one of the lesser Sofitels I've been to. It was January so price was high and a bit more than would be good value.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Wayne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 14 January 2018

Bonjour Wayne S,

Thank you for sharing your feedback with us. I am glad to know that you enjoyed your upgrade and your visit to Left Bank Bistro.

We appreciate you taking the time to share your comments and look forward to the opportunity of welcoming you back.

Sincerely,

Elizabeth Torres
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

We stayed here as part of a tour and were completely satisfied with the room and service. The staff were outstanding and went beyond our expectations in terms of service. The breakfast was the best of all the hotels we stayed in on a 3 week tour.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank EJ1213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 13 January 2018

Bonjour EJ1213,

Thank you for taking the time to share experience at Sofitel Queenstown Hotel & Spa.

It is a pleasure to learn that our Ambassadors' diligence stood out to you and that you enjoyed having breakfast with us.

We sincerely appreciate your comments and look forward to the opportunity of welcoming you back in the near future.

Kind regards,

Elizabeth Torres
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

We came for our honeymoon in hopes of breaking away from the traditional lay-on-the-beach trip. No, there are no lake views at Sofitel, but our room did have beautiful views of the town and mountains. The hotel is centrally located, and the staff are attentive and helpful. We did order a room service burger that was horribly overcooked on our first night. We sought food outside of the hotel for the rest of the week - the food in Queenstown is really excellent. We also visited the spa and were very impressed. We both had massages and it was a wonderful experience. I would definitely recommend this hotel.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank LauraGraceXo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 13 January 2018

Bonjour LauraGraceXo,

Thank you so much for your sharing your experience at Sofitel Queenstown Hotel & Spa.

I am delighted to know that you celebrated such a special occasion with us and that you enjoyed your time with us. Please accept a sincere apology for your room service experience. Rest assured I have shared your constructive feedback with our Executive Chef who has taken steps to avoid any future occurrence.

Thank you again for your valuable feedback, we hope to have the privilege of welcoming you back in the near future.

Kindest regards,

Elizabeth Torres
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Incredibly well located ! Smsvknin the heart of this energetic town. Clean rooms. Spacious. Wonderful service. Lovely coffee bar and restaurant in lobby. Amenities purrrfrct. Scored! The staff really helped with every need. I also always want a bathtub. Got one and super comfy sheets. Nice to have after all day hikes and bikes

Date of stay: December 2017
Trip type: Travelled as a couple
Thank 580jillianm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Manager at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 10 January 2018

Bonjour Jillian M,

Thank you so much for having taken the time to tell us about your Magnifique experience at Sofitel Queenstown Hotel & Spa.

I am absolutely delighted to read all your comments. I have shared them with all of our Ambassadors; your words are an enormous encouragement for us as we strive to deliver an impeccable service and build memories alongside our guests.

Thank you once again for your feedback, we sincerely hope to have the privilege of welcoming you back in Sofitel on your next visit to Queenstown.

Sincerely,

Elizabeth Torres-Green
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews