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All reviews left bank the club lounge prestige suite luxury room steam room the general manager beautiful hotel middle of town central location new zealand per day heated floors south island tv accor lake fergburger
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Reviewed 12 January 2018

Got upgraded to a suit, which was nice. Like the restaurant a great deal. Not fine dining but very good traditional French. Probably one of the lesser Sofitels I've been to. It was January so price was high and a bit more than would be good value.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Wayne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 14 January 2018

Bonjour Wayne S,

Thank you for sharing your feedback with us. I am glad to know that you enjoyed your upgrade and your visit to Left Bank Bistro.

We appreciate you taking the time to share your comments and look forward to the opportunity of welcoming you back.

Sincerely,

Elizabeth Torres
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

We stayed here as part of a tour and were completely satisfied with the room and service. The staff were outstanding and went beyond our expectations in terms of service. The breakfast was the best of all the hotels we stayed in on a 3 week tour.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank EJ1213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 13 January 2018

Bonjour EJ1213,

Thank you for taking the time to share experience at Sofitel Queenstown Hotel & Spa.

It is a pleasure to learn that our Ambassadors' diligence stood out to you and that you enjoyed having breakfast with us.

We sincerely appreciate your comments and look forward to the opportunity of welcoming you back in the near future.

Kind regards,

Elizabeth Torres
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

We came for our honeymoon in hopes of breaking away from the traditional lay-on-the-beach trip. No, there are no lake views at Sofitel, but our room did have beautiful views of the town and mountains. The hotel is centrally located, and the staff are attentive and helpful. We did order a room service burger that was horribly overcooked on our first night. We sought food outside of the hotel for the rest of the week - the food in Queenstown is really excellent. We also visited the spa and were very impressed. We both had massages and it was a wonderful experience. I would definitely recommend this hotel.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank LauraGraceXo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 13 January 2018

Bonjour LauraGraceXo,

Thank you so much for your sharing your experience at Sofitel Queenstown Hotel & Spa.

I am delighted to know that you celebrated such a special occasion with us and that you enjoyed your time with us. Please accept a sincere apology for your room service experience. Rest assured I have shared your constructive feedback with our Executive Chef who has taken steps to avoid any future occurrence.

Thank you again for your valuable feedback, we hope to have the privilege of welcoming you back in the near future.

Kindest regards,

Elizabeth Torres
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Incredibly well located ! Smsvknin the heart of this energetic town. Clean rooms. Spacious. Wonderful service. Lovely coffee bar and restaurant in lobby. Amenities purrrfrct. Scored! The staff really helped with every need. I also always want a bathtub. Got one and super comfy sheets. Nice to have after all day hikes and bikes

Date of stay: December 2017
Trip type: Travelled as a couple
Thank 580jillianm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Manager at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 10 January 2018

Bonjour Jillian M,

Thank you so much for having taken the time to tell us about your Magnifique experience at Sofitel Queenstown Hotel & Spa.

I am absolutely delighted to read all your comments. I have shared them with all of our Ambassadors; your words are an enormous encouragement for us as we strive to deliver an impeccable service and build memories alongside our guests.

Thank you once again for your feedback, we sincerely hope to have the privilege of welcoming you back in Sofitel on your next visit to Queenstown.

Sincerely,

Elizabeth Torres-Green
Guest Relations Executive

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Reviewed 3 January 2018 via mobile

When we checked in, we were told there were free soda and ice cream in the lounge 24/7 as well as free alcohol 5-7. All 9 people checking in heard this and actually double checked to make sure we heard correctly. 2 days in, after we had already had the free drinks twice, we realized they randomly decided to start charging for those drinks and removed the 24/7 soda we were promised. When I went to ask about it to the ‘manager’ on duty (who was actually not the listed manager other times when I have seen her there) Annabelle, i was basically insulted. Not only did she claim no one said that, which they did, she was mocking me. She was rude and condescending. So upset at a manager. Why purchase the luxury rooms with the free amenities if Annabelle is going to make fun of you for something promised. Annabelle is definitely not manager material.

Date of stay: January 2018
Trip type: Travelled with family
5  Thank Holly S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel and Spa, responded to this reviewResponded 13 January 2018

Bonjour Holly S,

Thank you very much for sharing your constructive feedback and please accept an apology for the miscommunication.

Rest assured we have taken your comments on board and we hope to have the opportunity of welcoming you back in the future.

Kindest regards,

Elizabeth Torres
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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