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Crowne Plaza Queenstown
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Reviews (1,577)
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All reviewsgreat locationa lake view roomtss earnslawin townper dayexcellent hotelbreakfast buffethotel is locatedrestaurants and shopstwo double bedsnew zealandfree wifisteamerslake wakatipustayed here for nightsmilford soundgreat room
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Reviewed 3 weeks ago via mobile

Delighted with the choice for several reasons. 1. Location is superb having stayed at other local hotels previously it was a very very convenient. 2. The service be it the greeting from Duty Manager Kimberly at check in, the warm hello by staff as you came and went about your day, the efficient valet parking process (also great value) to the cleaning staff who shared a smile and hello as they went about their business and of course the lovely check out process 11am check out time and flexible valet parking. 3. Rooms despite the age a good job done to tastefully present it very clean and comfortable, met with a complimentary chocolate and bottle of water. Room service was accomodating for ice and glasses.
The only disappointing aspect was that we booked the mountain view room online a month previously and overheard at reception the “walk in” rate offered for the same room was basically $65 less than we paid (over two nights).
Overall delighted with the choice. Thank you

Stayed: May 2018, travelled as a couple
Thank Doryundercover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Rooms Division Manager at Crowne Plaza Queenstown, responded to this reviewResponded 3 weeks ago

Dear Doryundercover,
Thank you kindly for your fantastic review of your recent stay here at our hotel. We are glad you enjoyed your stay and thank you for acknowledging our top location and friendly team which are two of our biggest assets. I will be sure to pass your feedback onto the team who take great pride in such comments. We value your feedback and have noted your comments. We hope to get the opportunity to welcome you back to the hotel again in the future.
Warm Regards,
Kimberley Purcell - Rooms Division Manager

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Reviewed 3 weeks ago

We loved our time here in Queenstown. The location was amazing and the staff even better. Rory, the concierge and Yasmine, at the front desk were willing to help us with anything we needed and went above and beyond to make sure our trip was great.

  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Rooms Division Manager at Crowne Plaza Queenstown, responded to this reviewResponded 3 weeks ago

Dear Jennifer C,
Thank you kindly for your great review of your recent stay here at our hotel. We are glad you enjoyed your Queenstown experience and thank you for acknowledging our friendly team. I will be sure to pass your feedback onto Rory and Yasmin as our staff take great pride in such comments. Your feedback is important to us and we do hope to get the opportunity to welcome you back to the hotel again in the future.
Warm Regards,
Kimberley Purcell - Rooms Division Manager

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Reviewed 4 weeks ago

Our 3rd Holiday to Queenstown. We've stayed at the Crown Plaza each time - love the location - across the street from the Warf and all of the restaurants and shops. Couldn't be more convenient! What we really like and appreciate is the CONCIERGE STAFF - Manager Chris, Yan (hope I spelled that correctly) and Quentin. These gentlemen are always super helpful, full of recommendations, and happy to help in any area! They made our stay so enjoyable!!! Thanks Chris, Yan, and Quentin. Aloha from Nick and Lin - Hawaii

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank edsD7451EY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Room Division Manager at Crowne Plaza Queenstown, responded to this reviewResponded 4 weeks ago

Dear edsD7451EY,
Thank you very much for your fantastic review of your recent stay here at our hotel and thank you for your continued loyalty. We are glad your stay met your expectations and that you enjoyed our premium location in the heart of Queenstown. I will be sure to pass on your feedback onto our Concierge team as our staff take great pride in such comments. Your feedback is important to us and we look forward to welcoming you back to the hotel again in the future.
Best Regards,
Kimberley Purcell – Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

As an IHG member, I really admired the hotel standard, and special thanks to the manager, Ms. Kimberly Purcell, who took great care of us during our 2-night stay. Located in perfect location, we enjoyed facilities and staffs were helpful. Let's try breakfast at the hotel, it was great. We got a room on 4th floor and wow, the view was so wonderful. Highly recommended!

Room Tip: Room on higher floor with lake view is perfect
  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Crypto K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Executive Administrator at Crowne Plaza Queenstown, responded to this reviewResponded 4 weeks ago

Dear Crypto K,
Thank you very much for your wonderful review of your recent stay here at our hotel. It is fabulous to see that your stay met your expectations and thank you for acknowledging our Rooms Division Manager, Kimberley Purcell. I will be sure to pass your fantastic feedback on. Our location is key for those who wish to make the most of their stay here in Queenstown. We are glad you enjoyed breakfast at our threesixty restaurant and the stunning views of the lake/mountains from the hotel. We value your feedback as an IHG rewards club member and we hope to get the opportunity to welcome you back to the hotel again in the future.
All the best,
Susanna Kent – Executive Administrator

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Reviewed 4 weeks ago

I have always been amazed by the service provided by the Crowne Plaza chain as a Spire member. A consistent high standard of service. The Queenstown location is no exception. The staff are great. Check-in was smooth and efficient. The lady spoke dutch and had a nice chat with her, very friendly. The room is in excellent condition, loved the selection of tea in the room. The lake view is outstanding. Rooms are clean and comfortable. Excellent location. Wanted to extend my stay however the hotel was full. Got a call in the evening by Jordy whom informed me that a room became available. I appreciated very much that call having my request pending and followed up. Kudos to the Crowne Plaza Queenstown team and keep up the great job!

  • Stayed: April 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank RaymondCarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Rooms Division Manager at Crowne Plaza Queenstown, responded to this reviewResponded 4 weeks ago


Dear RaymondCarl,
Thank you very much for your fantastic review of your recent stay here at our hotel. It is wonderful to see that your stay met your expectations and that you especially enjoyed our guest room facilities, friendly service, stunning views of the lake/mountains and our top location in town. I will be sure to pass on your feedback to the Front Office team who take great pride in such comments. Thank you again and we hope to get the opportunity to welcome you back to the hotel in the future.
Sincerely,
Kimberley Purcell - Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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