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All reviews bloody mary cardboard cathedral conference facilities modern hotel buffet breakfast city centre good size mini bar an easy walk great stay excellent hotel reception staff room was large lovely room free wifi comfy bed new zealand
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Reviewed 14 May 2018 via mobile

Sometimes this place is great and sometimes it’s, well, just disappointing. This was my 4th or 5th stay here and to their credit they upgraded my room. I stayed on a Wednesday and Thursday night.

The challenge was the upgrade was to a room with zero sound proofing that faced in to the car park. Turns out that it’s quite a busy area all night long, and I achieved around 5 hours sleep over two nights. If this happens again I’d rather have a normal room. Don’t get me wrong the rooms are nice enough and I’ve never had an issue before but these ground floor ones are like sleeping outside.

In ordering room service on the Wednesday night, they took my order and after an hour delivered something completely different. What I got wasn’t even in the menu. When I questioned it, they said they had changed the menu, and to be honest it would be another hour to replace it. “No one really seemed to care.....”. When I raised it at the front desk, they said - yes that’s right, up to four items had been changed - not one person in the restaurant mentioned anything when I ordered. They did give me 50% off the main, however it was frustrating that there was no communication. I would have ordered something else had I known.

Lastly the smoke detectors had shower caps over them, not the hotels doing I am sure, but not a great thing for me, should there have been a fire.

In summary, don’t stay on the ground floor, ask if the room service Menu is correct, how long the wait will be, and be prepared to wait, wait and wait a little longer for your meal.

Date of stay: May 2018
Trip type: Travelled on business
Thank NickB5547
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Latimer_Rydges, Manager at Rydges Latimer Christchurch, responded to this reviewResponded 29 June 2018

Hi Nick

Many thanks for the feedback and we are sorry that this experience was not as it should have been. Quite simply we should have done better and our apologies for the room service issues. The issue with the smoke detector should have been remedied by the Housekeeping team and this is something that will be followed up and rectified.
Once again our apologies for the issues and we do hope to have the opportunity to welcome you back to the Hotel again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

Stayed here for one night before boarding the Tranzalpine and exploring other places in the South Island and for one night on the way back a week later. Both occasions were very comfortable with a large room each time and well equipped as well as very quiet.
Had dinner both times at the hotel and breakfast, the food was excellent, service good and staff polite and helpful.
Within walking distance to centre of town, about 10-15 minutes.
Would definitely recommend staying here.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank planetstomper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Latimer_Rydges, Manager at Rydges Latimer Christchurch, responded to this reviewResponded 29 June 2018

Hi Planetstomper

Thanks for the feedback and great to read that you enjoyed the stay with us.

Kind Regards

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Reviewed 30 April 2018

Room was well set up, serviced each day and bed very comfortable. The front desk staff are very helpful and polite. The restaurant Bloody Mary's had the most amazing food. The grill selection is extensive. Best sirloin steak ever. The breakfast is also varied and extensive choices. Also fabulous that the hotel has a laundry and you don't have to pay a fortune for external providers.

Room tip: All rooms are very good
Date of stay: April 2018
Trip type: Travelled with friends
1  Thank Holster10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Latimer_Rydges, Manager at Rydges Latimer Christchurch, responded to this reviewResponded 2 July 2018

Hi Holster

Thanks for the feedback and pleased you enjoyed the stay and facilities at the Hotel.

Many thanks

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Reviewed 26 April 2018

We arrived here pretty late at night. When we got to the room there was a dinner for us, sandwich, fruit, and a bottle of wine. How nice. The bed was comfortable. Wi-fi was good. The location was close to downtown. The breakfast was very good.

The hotel was pretty full with athletes for the golden oldies netball festival. That made it a bit busier and a bit noisier than usual probably. Still it was very restful and that was much appreciated. I would stay here again.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Colo_Traveler05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Latimer_Rydges, Manager at Rydges Latimer Christchurch, responded to this reviewResponded 2 July 2018

Hi Colo_Traveler

Glad to read that you enjoyed the stay with us. We do hope to be able to welcome you back to the Hotel again soon.

Kind Regards

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Reviewed 23 April 2018 via mobile

Our three night stay was very relaxing ,our rooms were large and very clean and comfortable
Check in was a delight
The hotel is very close to town and we could walk in
for lunch and dinners.
And to catch the the tram which is a great way to see Christchurch .it runs every 15 minutes

Date of stay: April 2018
Trip type: Travelled with friends
1  Thank meaganschick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Latimer_Rydges, Manager at Rydges Latimer Christchurch, responded to this reviewResponded 2 July 2018

Hi meaganschick

Many thanks for taking the time to pass on the feedback and thrilled to read you enjoyed the stay with us.

Many thanks

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