We have stayed in this Motel regularly for a few years now. It was always clean, comfortable, reasonably priced and everything went well, that was up until our last visit. Not sure but think there are relatively new owners. That doesn't excuse the fact that when we booked in the heater wasn't working. Winter in Christchurch is no fun, you NEED the heating to be working! We asked for it to be fixed and were assured that by the time we returned latere that day the heating would be on. It wasn't! we froze until we went to bed. The stupid heater came on just as we were packing to leave the next morning. I know folk like to have timers on heating but they do have to be set correctly. Not good enough, we didn't know how to do it, the Motel management should have. If that wasn't bad enough, at 8.30ish in the morning we were still in bed when without any knock the room was accessed by a key. I said hello?, no answer, no apology, the door was just closed again. When we booked out we told the owners both things. No offer of discount or any attempt to ameliorate these really serious failings for established clients at all. All he did was say "guests must be secure"..We know that, we wont be back!!!