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Best Western Plus Fino Hotel & Suites
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Reviews (143)
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All reviewslarge kitchen and loungewalking distance to the casinorestaurant on premisesapartment suitefifth floorwashing machineboth bedroomsmain bathroomthe penthousevictoria streetsound insulationcity viewsmall balconybeautiful botanical gardensconstruction sitethe staff were extremely helpfulself contained
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Reviewed 3 weeks ago via mobile

This was a wonderful surprise, lovely apartments so can take family with me right in the centre of town. Very clean, comfortable beds, car parking in building and nice staff Great value and will return. Highly recommended

Stayed: April 2018, travelled with family
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 3 weeks ago

Thank you Karen and we are glad that you enjoyed your stay. Hope to see you again at the Fino.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed one night at this apartment as the first night of a two week South Island tour.

THE GOOD: We had a two bedroom apartment which was very spacious and well appointed. The room was a bit dated but clean and comfortable. Staff were welcoming and friendly. Location was great for exploring Christchurch on foot.

NOT SO GOOD: Christchurch itself is heavily under construction so the views and noise from surrounding building works are pretty average. Immediately upon arrival we lost power to the building for about an hour and a half. Not that the hotel could do much about that but sitting in a dark room after a long flight was a bit wearing. We had to walk downstairs several times to get updates on when the electricity would be back on (we were on the top floor and the elevators were out of action so we were wandering up and down dim stairwells and fire escapes).

OVERALL: A pretty good option if you want a spacious apartment at a reasonable price in the city centre. Two bedroom rooms are very good for families and groups. Kitchen facilities are excellent if you want to self cater. Parking is available if you have a vehicle.

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank beezee2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 3 weeks ago

Thank you for your comments and we are glad that you enjoyed your stay with us. The power cut has never happened and is quite bazar. We have assurance that it is all sorted.

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Reviewed 4 weeks ago

We stayed here on our first night in New Zealand before setting off on a driving tour.We took the airport shuttle bus from the airport to the hotel and were dropped at the door, much cheaper than a taxi and just as convenient. We had a 2 bedroomed apartment which was very spacious and extremely well equipped, even had a washing machine. The apartment was clean and very well located close to the town centre. We collected a rental car from Apex on the morning of our departure and the hotel is only a short walk from the rental office. We did not eat here so cannot comment on the food, we bought some breakfast essentials from town and had breakfast in the apartment using the well equipped kitchen. The staff were pleasant and efficient with only a slight hiccup when a Japanese couple were mistakenly given a key to our room and wandered in to the surprise of both of us, this problem was soon sorted !

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank rocketSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear Guest Thank you for styling with us for recommending the Fino. Wishing you a great trip and hope to see you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

We had a two bedroom apartments on floor 3, this was on the floor with a water feature on it which surrounds the rooms.

Each room could either be twins or made into a King room, both bedrooms have direct access into the shared bathroom, which was nice. Bathrobes and safe in the wardrobe.

The kitchen area and living area was clean and tidy, modern and has a washing/drying machine in a cupboard. There was a balcony however the third floor did not have a view.

The unit was well kept throughout, daily servicing seemed like the beds were made, towles changed and bathrooms cleaned. The unit was tidied up but not vacuumed each day but that was fine.

Niggles would be that the TV only has freeview. These days there is no excuse to not have full skytv, especially at the price paid and also that the Breakfast was rather average and if staying again I would not include it in the rate. It wasn't that the food was bad but it was empty each time we visted and had to constantly ask for things to be filled. The resturant staff were friendly though.

In all, i wouldn't hesitate to stay again.

Stayed: April 2018, travelled with family
Thank moggyqt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear Guest. Thank you and we appreciate your feedback

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile

My wife and I stayed at this hotel for 3 days and nights.
We were very satisfied with the room - it was both spacious very comfortable with great views from the large window.

We found the breakfast excellent value for money.

All of the staff are to be commended - they were both friendly and helpful. We have no complaints at all with this hotel and would recommend it without hesitation.
Worth mentioning is special thanks to Chloe for all her help, and all the best to Brenda with her forthcoming 'event'.

Thankyou all.

Stayed: April 2018, travelled as a couple
4  Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 3 weeks ago

Thank you and we are glad that you had a great stay with us. Hope to see you again at the Fino.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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