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Quest Carlton on Finlay
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Reviews (508)
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All reviewslygon streetgreat locationmelbourne universityrestaurant stripexhibition buildingcar spacebrick walllane waybedroom apartmentsecure parkingcafes and restaurantsstay there againyour doorstepwashing machine and dryereasy walkwalking distanceliving area
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46 - 51 of 508 reviews
Reviewed 1 February 2018

A great location. Entry to car park is not off Finlay st. Ring ahead for directions to the lane that leads to the undercover parking. Parking costs extra to room rates. Easy walk to plenty of restaurants. Also visited friends near the university. Cheerful and helpful staff.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tomgX4490YD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCarlton, Manager at Quest Carlton on Finlay, responded to this reviewResponded 3 weeks ago

Dear Tom,

Thank you so much for taking the time to complete our Online survey.

I am thrilled to read that you found the Customer Service our Reception staff offered was cheerful and helpful. Our staff are always willing to go above and beyond to create that home away from home experience for our guests and I will certainly pass on your feedback to them.

We thank you once for choosing to stay with Quest Carlton on Finlay and we look forward to welcoming you back in the near future.

Kind regards

Daniel Fitt

Manager
Quest Carlton on Finlay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

Have access key cards that actually work please! The cards were replaced with new cards which also didn't work, these got replaced yet again, and only one worked half the time.
Otherwise, the kitchen facilities in the room was adequate, with fridge, freezer, microwave, toaster, kettle, stove, and a dishwasher!

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank L3437QKlucyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCarlton, Manager at Quest Carlton on Finlay, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Thank you so much for taking the time to complete our online Guest Satisfaction Survey regarding your recent stay with us here at Quest Carlton on Finlay.

We have taken note of the areas that you experienced a concern with and will take the necessary actions to improve on these.

We look forward to welcoming you back to Quest Carlton on Finlay in the not too distant future.

Kind regards

Daniel Fitt
Manager
Quest Carlton on Finlay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

Really surprised by how comfortable our stay was with the Quest Carlton. Everything we needed was supplied and great location. Staff were professional, friendly and very helpful. Nothing was too much trouble.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank VictoriaPSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCarlton, Manager at Quest Carlton on Finlay, responded to this reviewResponded 3 weeks ago

Dear Victoria,

Thank you so much for taking the time to complete our Online survey.

I am thrilled to read that you found the Customer Service our Reception staff offered was amazing. Our staff are always willing to go above and beyond to create that home away from home experience for our guests and I will certainly pass on your feedback to them.

We thank you once for choosing to stay with Quest Carlton on Finlay and we look forward to welcoming you back in the near future.

Kind regards

Daniel Fitt

Manager
Quest Carlton on Finlay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

Good location and perfectly fine apartment. The apartment itself was clean enough, however the hallway and reception area are tired looking and could use a better clean. Our key cards didn't work, which seemed to be a common problem with guests.
Overall, reasonably good value for what it is.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank justin3304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCarlton, Manager at Quest Carlton on Finlay, responded to this reviewResponded 3 weeks ago

Dear Justin,

Thank you so much for taking the time to complete our online Guest Satisfaction Survey regarding your recent stay with us here at Quest Carlton on Finlay.

We have taken note of the areas that you experienced a concern with and will take the necessary actions to improve on these.

We look forward to welcoming you back to Quest Carlton on Finlay in the not too distant future.

Kind regards

Daniel Fitt
Manager
Quest Carlton on Finlay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018

We are a family with three young kids and the two bed apartment was perfect size and price in a great location. The staff were very helpful,welcoming and friendly. We will be back on our next Melbourne trip.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank J759HMlouisep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCarlton, Manager at Quest Carlton on Finlay, responded to this reviewResponded 26 March 2018

Dear Louise,

Thank you so much for taking the time to complete our Online survey.

I am pleased to see such positive feedback regarding your stay with us here at Quest Carlton on Finlay.

I am thrilled to read that you found the Customer Service our Reception staff offered was amazing. Our staff are always willing to go above and beyond to create that Home away from Home experience for our guests and I will certainly pass on your feedback to them.

We thank you once for choosing to stay with Quest Carlton on Finlay and we look forward to welcoming you back in the near future.

Kind regards

Daniel Fitt
Property Manager
Quest Carlton on Finlay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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