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All reviews etihad stadium harbour town bedroom apartment free tram great apartment small balcony washing machine convenience store pool and gym quiet location full kitchen lounge room great facilities tram stop living area car parking would stay again
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Reviewed 15 April 2018

The staff were lovely, they were helpful, very well presented and happy!
Our rooms were clean and furnished with stylish fresh decor, they were also spacious with great views.
The location was great, close to Etihad Stadium and the Melbourne Star Observation Wheel. There were lots of Restaurants close by as well.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank PJRW2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron B, Manager at The Sebel Melbourne Docklands, responded to this reviewResponded 24 April 2018

Dear PJRW2018,

Thank you for taking the time to provide your positive feedback, it’s always great to know you were so happy with your recent stay.

Friendly, helpful and enthusiastic staff is always such a key focus for us, to deliver the best possible experience for our valued guests, the team will be so happy to hear your kind words on your experience.

We look forward to having the opportunity to welcome you back again in the future to Sebel Melbourne Docklands.

Kind regards,

Cameron Baker
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile

We stayed in a 2 bedroom 2 bathroom apartment with water views.
Great apartment for 2 couples.
Apartment was clean and well equipped with plates crockery and other basic utensils.
Both bedrooms and bathrooms were are good size.
Great location and quiet at night.
Would definitely stay again.
Good value for money.

Stayed: April 2018, travelled as a couple
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron B, Manager at The Sebel Melbourne Docklands, responded to this reviewResponded 24 April 2018

Dear Amanda M,

Thank you for taking the time to provide your feedback from your recent stay with us in our 2-bedroom apartment with water views.

As you mention our spacious apartments do come very well equipped with everything required for a relaxing short or longer term stay and has enough space for larger families or two couples. There is so much to do in the Docklands area and being only a short trip into the heart of Melbourne CBD makes everything so convenient and easy.

We look forward to hopefully welcoming you back again in the future, for another positive experience at Sebel Melbourne Docklands.

Kind regards,

Cameron Baker
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

Our little family , 2 adults and two children stayed a few weeks ago for four nights and I am highly disappointed with how the stay was. Our room was of average cleaniness,the shower area still had soap scum and stains in the bathtub, we had three coffee mugs that were of all different sizes and all glassware was filmy and chipped in some way. We had to seek information in regards to our breakfast package, we had to request more toilet paper as they provided us with half a roll. We had to ask about rubbish removal and the most disappointing part was we had booked through a travel agent and they put us in a room that had two queensize beds only room. One would have thought that between the two companies that someone would have asked about bedding configuration and considering we traveled as a family?!?! So my two teenage children had to bunk together, which was a struggle but this did not take place for long as one child ended up on the first night sleeping on the little settee in the lounge room and when I requested the next day for a trundle to be delivered and I explained the situation , I was told a further $55 per night was to be paid for this...So we are very unhappy with the Sebel group and as we frequent Melbourne often we will seek other accommodation.

Room Tip: Make sure they listen to your requests
  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank ppmj2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron B, Manager at The Sebel Melbourne Docklands, responded to this reviewResponded 24 April 2018

Dear ppmj2018,

Thank you for taking the time to provide your feedback, while it is very disappointing to read and review your comments I do appreciate you making us aware of your experience.

It would be greatly appreciative if you can please contact me directly, to get some clarity on your experience, and booking process through your travel agent so we can follow up in detail and confirm your booking reservation within Sebel Melbourne Docklands or Sebel Residences Docklands.

I look forward to hopefully having the opportunity to speak with you in the near future.

Kind regards,

Cameron Baker
Hotel Manager
(03) 9641 7500

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Reviewed 29 March 2018 via mobile

We really enjoyed our stay. Our unit was a two bedroom, two bathroom with water views, It was great for two couples. Staying at Docklands gave us the feel of being on holidays yet having all the benifits of being in town. The free inner city and city circle tourist tram was close, so transport was great. We did not have a car and it wasn’t needed for our city stay. Our unit had harbour views which was lovely, very clean, and was well outfitted for our stay of 7 days. We are Accor plus members and we were certainly looked after with the free drink vouchers which can be used at the onsite cafe, it’s not an Accor cafe however they honoured the Accor card. We had breakfast and dinner there and it was great. Staff were very welcoming and helpful. Pool was good. Parking is $25 a day and is available under the building. Plenty of nightlife restaurants shopping and attractions are within walking distance.

Stayed: March 2018
Thank Live-dream-travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron B, Manager at The Sebel Melbourne Docklands, responded to this reviewResponded 12 April 2018

Dear Live-dream-travel,

Thank you for taking the time to submit your amazing feedback from your stay with us, and thank you also for your loyalty as a valued Accor Plus member.

Its so rewarding to hear how much you enjoyed your stay, and that our spacious two bedroom apartments provided the best possible experience for you during your Melbourne stay. As you mention, the convenience of public transport at our door step makes getting around Melbourne so easy, and being within the free tram zone makes it even better.

We look forward to welcoming you back again in the future to Sebel Melbourne Docklands, so we can provide another memorable experience for you!

Kind regards,

Cameron Baker
Hotel Manager

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Reviewed 21 March 2018 via mobile

Sebel Docklands is well located on tram routes and on the water - easy access to the city, it’s of dining options nearby, and a scenic spot for a relaxing walk before bed! Great for both business and pleasure!

Stayed: March 2018, travelled on business
Thank ProfRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron B, Manager at The Sebel Melbourne Docklands, responded to this reviewResponded 12 April 2018

Dear ProfRay,

Thank you for providing your amazing 5-star feedback, it’s so rewarding for our team to hear such positive reviews!

As you mention, our location does provide many dining options within the precinct, and with public transport at our door step it makes getting around Melbourne and the CBD so easy. Our spacious apartments do provide great options for those traveling for business, and also for families or couples looking to get away on a relaxing break.

We look forward to having the opportunity to welcome you back again in the future to Sebel Melbourne Docklands.

Kind regards,

Cameron Baker
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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