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Clarion Suites Gateway
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Reviews (1,160)
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All reviewsyarra rivercrown casinogreat locationa river view roomone bedroom suitefull kitchentrain noiseflinders sttrain linewashing machinesouth bankdouble glazingthe sofa bedshort walksmall balconylight sleeperroom service
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Reviewed 13 September 2015

Quick business trip to Melbourne, one night sleepover - tried the Clarion based on tripadvisor recommendations. Excellent. Conveniently located, simple checkin and checkout (they take a $25bond on credit card - but not a problem). Super clean room, quality bed and linen. Big shower. Excellent kitchenette in a cupboard - just what you need to make tea, pour out some muesli for breakfast and the like. Lovely big desk with multiple easy access power points. It's as though someone who knows what it's like to travel on business actually designed the room. (you know the type - hides the single powerpoint under the desk...installs fancy lights that you can't work out how to turn on or off...demands recalcitrant air conditioning...) None of that here - great location for the city end of town, a stroll across the bridge to the bright lights of southbank, and 10 minutes or so to the Arts Centre. Will be back.

  • Stayed: September 2015, travelled on business
    • Location
    • Rooms
    • Service
Thank Borrowdale55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 16 September 2015

Dear Valued Guest,

Thank you for your review, the Team at Clarion Suites Gateway are pleased to read that our location, room and amenities met all your business travel needs. Your comfort is of the utmost importance, especially while travelling, and we’re happy to hear you found our desk set-up to be a productive one. We’d like to thank you for your patronage and look forward to welcoming you back for another stay very soon.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2015

I've stayed here twice. It is very comfortable, some suites are like mini apartments. Beds are super comfortable. The staff are wonderful, very helpful and informative. Good restaurant and bar. The location is brilliant, close to the free tram stop and not too far from Federation Square. Would definitely stay here next time I visit Melbourne.

Room Tip: River view studio suites are good.
  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank DiBi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 16 September 2015

Dear Valued Guest,

Thank you for taking the time to write a review about your recent stay at Clarion Suites Gateway, your continued patronage is well recognised and most welcome at our Hotel. We really appreciate your positive comments about our location, rooms and service and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2015

I stayed a couple of nights for work and the hotel was decent. The staff were friendly and helpful. One of the two lifts were out of commission but that happens. But the rooms were nice and clean. The location was excellent right by the river and easy for meetings, taxis or to walk.

  • Stayed: August 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank denirokeane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 16 September 2015

Dear Valued Guest,

Your review is appreciated as it makes it possible for our team to assess and monitor our service quality and performance, therefore we do apologise for any inconvenience caused due to the lift repairs.
Thank you for your comments in regards to our rooms and location. We hope to welcome you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office

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Reviewed 10 September 2015

Clarion Gateway is a perfect place to access highlights of Melbourne. We stayed in the 2 bedroom apartment with river view and thoroughly enjoyed our stay. The attentiveness of staff is second to none. This has now become our 'go-to' apartment when visiting Melbourne from the country.... oh and they have onsite parking as well!

  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank petriefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 11 September 2015

Dear Valued Guest,

We are delighted to receive your feedback, we subscribe to the principal of being honest and open, so that the spirit of service is achieved, by way of endeavouring to instil the appropriate service values in our team. Our primary objective is to fulfil and exceed your expectations and it is pleasing to read your comments in regards to our service.
We appreciate that you enjoyed our location, amenities and rooms and we look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office

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Reviewed 9 September 2015

This was an excellent hotel. Rooms were like apartments, with separate bedrooms, a living area, a large kitchewn and washing machine. Service was very friendly. Coffee was good downstairs in the cafe. newspapers delivered to the room each morning. Modern and comfortable.

Stayed: September 2015
Thank MarkLeahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 10 September 2015

Dear Mark,

Your review is very much appreciated, it is pleasing to read that you enjoyed our rooms, amenities and service.
Thank you also for your positive comments about our coffee, our Food & Beverage team are delighted to receive them. We look forward to welcoming you back soon.

Kind Regards
Cindy Colliver – Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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