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Reviewed 19 September 2018 via mobile

My beautiful wife and I thoroughly enjoyed our stay again here as we have been here many times before.
The room was spacious with good facilities and great views of the dining boardwalk and flame statues which add to your experience. Food choices and service are excellent as was the ambience. Great central location.
No disappointments here.
Book, stay and simply enjoy.

Stayed: September 2018, travelled on business
1  Thank robmaizels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsManager, Executive General Manager at Crown Towers Melbourne, responded to this reviewResponded 19 September 2018

Dear robmaizels,

Thank you for your excellent review. I was delighted to read that you found your stay at Crown Towers such a wonderful experience.

We hope to welcome you back again soon.

Sincerely,
Shaun D’Cruz

Executive General Manager
Crown Hotels Melbourne

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Reviewed 17 September 2018 via mobile

A break at the beginning of the week is well worth it here. The staff, amenities and surroundings are extremely high standard. Cannot fault this establishment. Go on, do yourself a favor and stay here.

Stayed: September 2018, travelled with friends
1  Thank Jkalss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsManager, Executive General Manager at Crown Towers Melbourne, responded to this reviewResponded 19 September 2018

Dear Jkalss,

Thank you for your fantastic review.

We are focused on providing exceptional experiences and dedicated customer service to all guests, so I greatly appreciate the acknowledgement.

We look forward to providing you another memorable experience in the future.

Sincerely,
Shaun D’Cruz

Executive General Manager
Crown Hotels Melbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Spent a night in town with the family actually it was my step daughters 16th birthday and she didn’t want a party, so we stayed at the crown in the tower suite, what a great night.
Had dinner in one of the restaurants and later ordered a fruit platter at night, so with the magnificent views of the city having a night snack and watching the world go by.
Couldn’t of done any better and she loved it.

Stayed: September 2018, travelled with family
Thank ppaolone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsManager, Executive General Manager at Crown Towers Melbourne, responded to this reviewResponded 19 September 2018

Dear ppaolone,

Thank you for your fantastic review, what a wonderful experience to celebrate you step daughter's 16th birthday at Crown Towers Melbourne and I am so pleased that you found your stay at Crown Towers such a positive experience.

I hope to welcome you and your family back again soon.

Sincerely,
Shaun D’Cruz

Executive General Manager
Crown Hotels Melbourne



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Reviewed 16 September 2018

Beautiful hotel, spacious well appointed rooms, excellent service (including room service), central location in Melbourne. A true luxury hotel in both aesthetic and service.

The only annoying thing was that the air conditioning unit kept making a rattling sound making it difficult to sleep so had to turn the heating off.

Room Tip: Try to get a high floor and view over the Melbourne CBD
  • Stayed: August 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsManager, Executive General Manager at Crown Towers Melbourne, responded to this reviewResponded 19 September 2018

Dear Andrew R,

Thank you for your excellent review. I was delighted to read that you found your stay at Crown Towers such a positive experience. Our Guest Services team would have been happy to assist with your air conditioning issues and are contactable via your in room phone.

I do hope to welcome you back again soon.

Sincerely,
Shaun D’Cruz

Executive General Manager
Crown Hotels Melbourne

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Reviewed 13 September 2018

We stayed here four five nights at the end of our three week tour of Australia and it had many really positive aspects. First, the location is terrific. It is in walking distance to so much of Melbourne and is next to the promenade on the Yarra River which is filled with restaurants and cafes. Our two bedroom suite was beautiful and spacious but I can't believe it did not include a premium wifi package - REALLY??? However, it did include admission to the Crystal Club on the third floor and that was FANTASTIC! Open for breakfast, afternoon tea and cocktails, it is a great convenience to visitors who are out and about and coming back to the hotel at odd hours. AND you get the services of a phenomenal concierge team (huge shout out to Elizabeth, Micheal and Casey) who are very knowledgeable about Melbourne and all it has to offer. They also arranged for a car for us one night and private make up services one night before a wedding! One last minus which prevented them from getting five stars. The doormen were really terrible. We took at least six taxis from the hotel and each time we left the lobby there was not a doorman to be found. We called a taxi up from the que ourselves. And one time the taxi driver did not know where the restaurant (Flower Drum) was and we asked the doorman who also did not know even though it is a really famous restaurant and we had to google it ourselves. The casino is part of the hotel which might be a plus for some, but we are not gamblers. If you aren't either just look past the lobby which is very impersonal and a bit like Las Vegas. Despite these few detractors, I would highly recommend the Crown Towers.

  • Stayed: September 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Ellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsManager, Executive General Manager at Crown Towers Melbourne, responded to this reviewResponded 14 September 2018

Dear Ellen F,

Thank you for choosing to stay at Crown Towers Melbourne and for recent review.

I was so pleased to hear that your overall stay was so positive and that you enjoyed your Crystal Club experience. The lounge is a wonderful indulgence with complimentary breakfast and pre-dinner canapés as well as our dedicated Crystal Club team who I will be sure to share your kind words with.

I would also like to offer my sincere apologies for the shortfalls in service relating to our doorman. Your feedback has been forwarded to management to investigate.

I hope we have the chance to welcome you back on your next trip to Australia.

Sincerely,

Shaun D’Cruz

Executive General Manager
Crown Hotels Melbourne

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