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Reviews (9,281)
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5,207
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Reviewed 3 weeks ago

An excellent old hotel with great service and food. There were some issues. No hot water in the shower, so I used the bath. No complimentary slippers in room. No place to hang the bathrobe in the bathroom. Otherwise, an enjoyable stay.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank lsmart2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at The Hotel Windsor, responded to this reviewResponded 3 weeks ago

Dear Sir / Madam,

Thank you. Your generous advice to readers following this, your recent stay, is appreciated. Apologies for the plumbing challenges.

Looking forward to the pleasure of welcoming you back soon.

Please let us know next time if you would like a pair of slippers and be aware that with no less than 7 room and suite types many have most spacious walk in wardrobes.

With thanks,

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

AIr conditioning a real problem. Could only get room cooler by opening window. Need somewhere to have a quite cup of coffee. Should have slippers in room and guest should not have to ask for them. Breakfast staff very good.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank grahamecrammond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at The Hotel Windsor, responded to this reviewResponded 3 weeks ago

Dear Mr Crammond…Grahame,

Sincere apologies to you both for the air conditioning problems.

Hoping to have the pleasure of welcoming you both back when you will find a team committed to leaving you with memories more befitting The Windsor. 2 pairs of slippers will always await you in your room or suite.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Although our room was unavailable upon our arrival at 2.45 we were offered a complimentary drink at the bar. Short staffed at the bar caused a considerable delay to receive our drinks. We were placed in room 110, very comfortable room. Loved our few days at the Windsor and will certainly come again the next time a 2 night package is offered via Luxury Escapes.

  • Stayed: July 2018, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank JanBAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at The Hotel Windsor, responded to this reviewResponded 3 weeks ago

Dear Ms B…Jan,

Thank you for your kind words and for posting this review. Apologies for the delay in having your room available when you arrived.

Hoping to have the pleasure of welcoming you both back soon.

With thanks again for such helpful feedback.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Glimpses of the glamour of yesteryear . We had a large room with huge bed, enormous bathroom and even separate cloak room for the suitcases and making of tea and coffee. The breakfast was too much, could have stayed there all day with the constant attention to your cup and plate from the waiting staff made you feel like royalty. Everyone was polite, friendly and willing to help with anything even if we didn't know what it was we wanted.

  • Stayed: July 2018, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at The Hotel Windsor, responded to this reviewResponded 3 weeks ago

Dear Ms M…Sue,

Thank you for your kind consideration and generous endorsement to readers.

Our large room options are very popular and I’m delighted that the Deluxe Room did not disappoint (-along with breakfast of course).

We do hope to have the pleasure of welcoming you and your family back soon.

With thanks and best wishes,

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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Reviewed 3 weeks ago

The Windsor is a classic traditional property in a great location. All our needs met by friendly and helpful staff. A spacious room with classic furnishings add to the experience. A good selection of breakfast options.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NitaB61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at The Hotel Windsor, responded to this reviewResponded 3 weeks ago

Dear Sir / Madam,

Thank you for such kind consideration in writing this review for readers after your recent stay.

The pleasure of your company was ours and we thank you for choosing to stay with us.

Looking forward to the pleasure of welcoming you back soon.

With thanks and best wishes,

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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