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Reviewed 14 February 2018

This hotel offers consistent service excellence - not only across multiple stays but across all functions of the hotel - GM of the hotel Debra Watts and her entire team always make sure each and every stay is a great experience wether it be for business or a visit with the family - thank you always appreciated

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Barry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelbourne, Manager at The Westin Melbourne, responded to this reviewResponded 14 February 2018

Dear Barry D. Thank you for taking the time to provide your review. We are delighted to learn that we made a lasting impression from beginning to end as we pride ourselves on instinctive services. We will ensure to pass on your feedback to our team and give the well recognition they deserve. Than you again and we look forward to the opportunity to welcome you back to The Westin Melbourne once again. Be well.

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Reviewed 13 February 2018

First time staying at the Westin and will definitely look at staying there again. Hard to fault, location, facilities, room, cleanliness and staff all fantastic. Have looked at staying in the past but always been to expensive. If you can get a good deal then I highly recommend.

  • Stayed: February 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelbourne, Manager at The Westin Melbourne, responded to this reviewResponded 14 February 2018

Dear Melissa L. Thank you for taking the time to share your positive review. We pride ourselves on providing personalised and instinctive service and we are so glad you were able to experience this. During your next stay, if you are not already a Starwood Preferred Guest member, please request to join the program so we may keep you informed of our latest special offers. We look forward to welcoming you back to The Westin Melbourne once again. Be well.

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Reviewed 12 February 2018 via mobile

We stayed in the city view room and it was divine. The view was gorgeous except that we overlooked the construction project for the new train station being built. This would of course be noisy on an early weekday morning. The buffet breakfast was nice. The variety was fair but there could have been more to choose from. We only stayed one night and were thrilled with the experience.

Stayed: February 2018, travelled as a couple
Thank Kylie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelbourne, Manager at The Westin Melbourne, responded to this reviewResponded 14 February 2018

Dear Kylie T. Thank you for taking the time to provide your feedback as it is important to us. Our commanding central Melbourne address does place our guests amongst the very best with attractive views of the city. We are doing everything we can to ensure our guests are not adversely affected by Melbourne Metro Rail construction noise and whilst noise can occasionally be heard during the daylight hours this is not every day and never on a Sunday. We have also noted your feedback regarding our hotel’s breakfast offering and will ensure the feedback is passed onto our Executive Chef. Thank you again and we look to welcoming you once again in the near future. Be well.

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Reviewed 11 February 2018

I booked the hotels through SPG App months before I started my trip to Australia. Travelled with my family of 5 people. I was warmly welcome when checking in. The manager and the front desk offered a lot of helps given consideration of family travelling. Services during my stays were really satisfied, including front desk manager, receptionist and also the waiter of breakfast. I would definitely recommend the hotel to my friends.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aleckswang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelbourne, Manager at The Westin Melbourne, responded to this reviewResponded 14 February 2018

Dear aleckswang. Thank you for taking the time to share your positive comments from your recent stay. Here at the Westin Melbourne, we are fortunate to have a team that genuinely cares about our guests and are always willing to go above and beyond to make each guest stay special. We know how important it is to feel welcomed and comfortable when away from home and we’re so happy to hear that you received great service from our associates and Management team. We will ensure to pass on your feedback to our team and give the well recognition they deserve. Once again thank you and we look forward to the pleasure of welcoming you back for another revitalising stay. Stay Well.

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Reviewed 11 February 2018 via mobile

The Westin is currently operating under difficult circumstances as they are literally sitting on a construction site. In saying that in no way did that impact on our stay. Our room was large and extremely comfortable, the staff and service we received were of five star standard but delivered with friendliness. The chef at breakfast cooked great omelettes with flare and no fuss. The rest of the breakfast offerings were fresh and delish. The Westin is situated centrally and was perfect for our needs - will we be back?? Yep with bells on!!

Stayed: February 2018, travelled as a couple
Thank HolidaymakerBallarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelbourne, Manager at The Westin Melbourne, responded to this reviewResponded 14 February 2018

Dear HolidaymakerBallarat. Thank you for taking the time to provide your feedback as it is important to us. We are certainly well known for our enviable location with our larger sized hotel rooms and our SuperfoodsRX Buffet breakfast. We are pleased you appreciate the signature Westin experience that keeps our guest coming back for a revitalizing and uplifting stay. We are doing everything we can to ensure our guests are not adversely affected by Melbourne Metro Rail construction noise and are happy to read this was your experience. We trust you left feeling rejuvenated and we hope to welcome you back in the future. Be well.

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