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4,188
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Reviewed 26 May 2016

Stayed in the Luxury room, amazing staff, amazing view and an amazing room. 10/10 Would definitely return to this motel. Looked over the MCG and the yarra river. Best experience i have ever had in Melbourne.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Mattv1995
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 27 May 2016


Thank you for your review on Trip Advisor and I am really pleased to read that you had a relaxing time and enjoyed the hotel services and our ideal location. We look forward to seeing you again on your future visits to Melbourne.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2016

Room size is average but it's very user friendly. Beds are so comfortable. Staff are very professional and welcoming. The best concierge team I have experienced in recent years. They will find yes for any questions they have received.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Hollyshoppingz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 27 May 2016

Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us. I will ensure your kind words are shared with our concierge team. We look forward to welcoming you back in the future.

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Reviewed 24 May 2016

stayed one night with a colleague (two different rooms) last week. Check in was efficient as usual. However, the check in staff just simply said that the 'welcome pack" was not made up for me. Just gave us the keys to our rooms. The welcome pack is simply a standard proforma letter from the manager welcoming the Platinum member staying and stating the benefits for the stay. It takes less than a minute to do as per my previous experience. Not to mention that the welcome gift which is usually fruits /chocolate with a bottle of water also never came

Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Dr Joseph T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 26 May 2016

Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. I would hope you would call Suzanne Duce at your convenience on 03 9653 0000 or email her on Suzanne.duce@sofitel.com so we can look into your situation a little more and apologise in person. We look forward to hearing from you and apologise that you weren’t afforded the usual high standard of service we provide.

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Reviewed 23 May 2016

Hotel is very welcoming. Travelled with 5 mums with 5 children and booked the club rooms. The club is incredibly accomodating for children with a room to the side with games etc. Whilst busy on a Saturday evening, the food was fabulous and kept coming out. A special thanks for the staff in the club who went over and above with our children. Breakfast included buffet style together with the ability to order lovely individual meals. Rooms are well set out and spacious.

Room tip: Club room on higher floor gives great view of the city
Date of stay: May 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Sharon Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 27 May 2016

Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future.

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Reviewed 23 May 2016 via mobile

I had dinner with a friend in the Atrium: the venue is lovely and quiet, a splendid place for meetings, food and drinks. The service however was dreadful: no attention, not a single smile fro our female waiter; waiting time for whoever could bring us a menu, food or drink was inexcusably long. Atrium has no world class service.

Date of stay: May 2016
Trip type: Travelled with friends
Thank Edelweiss909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 24 May 2016


We would truly appreciate if you could call our Food & Beverage Director, Shobith Pal on 03 9653 0000 as he would like to discuss your dining experience and apologise in person. Thank you.

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