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Best Western Melbourne City
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Reviews (2,799)
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Traveller rating
1,133
1,154
368
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1,133
1,154
368
94
50
Show reviews that mention
All reviewsshoebox roomsouthern cross stationgreat locationrooms are smallspencer streetshower doorshort staycrown casinothe ground floorsky bustrain stationdouble bedshort walkpublic transportone night staywould stay againfree tram
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5 - 10 of 2,799 reviews
Reviewed 3 weeks ago

I always try and stay at the Pensione in Melbourne.
It's close to the train station as I'm coming in from the country and close to the tram stop to get to AAMI Park to see The Storm play!!!!
Great staff who are friendly and very helpful.

  • Stayed: April 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 155vix67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 weeks ago

Dear 155vix67,

Thank you so much for your outstanding review!
I will make sure your lovely words are passed onto the team.

See you again soon!

Warmest,
Team@Best Western Melbourne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great for an overnight stay. We chose a small room and it was all that we needed. Choose a larger room for a longer stay as the smaller rooms might get a bit squeezy for a longer stay with 2 adults in the room. We found the place clean and comfortable for an overnight stay, its in a very convenient location and has good cafe for breakfast or coffee.

Stayed: September 2017
Thank Alicadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 weeks ago

Dear Alicadd,

Thanks so much for your great review on our product and services here at Best Western Melbourne City!
We look forward to welcoming you back again soon!

Warmest,
Team@Best Western Melbourne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Lovely entrance and very welcoming staff at reception. We stayed on level 3 and loved looking out over Spencer street. Lovely big room with a comfortable king bed. We found the room to be nice and quiet during the night. The bathroom was small but did the job. Really enjoyed the shower. We had a delicious breakfast at the cafe located off reception.

Stayed: April 2018, travelled as a couple
Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 weeks ago

Dear Elizabeth J

We are so pleased you enjoyed your stay with us as indicated in your scoring.
We look forward to seeing you again!

Warmest,
Team@Best Western Melbourne City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stayed here overnight for an early Melbourne appointment with my daughter (we're from regional Victoria)
Booked a 'Shoebox' room - excellent price for one night for 2pp.
The room we had (001!) was excacrly S described. Still modernly decorated, bed was comfy and services acaiapable if we wanted. Very convenient to southern cross station, crown casino complex, Melbourne aquarium is just 50mts away and it's close to lots of other retail precincts.
A great place if you're looking for a small room to base from for a short stay.

Stayed: April 2018, travelled with family
Thank superj1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 weeks ago

Dear superj1978,

Thank you for your review.
We are glad to see that you found our advertising of our rooms accurate and well priced.
We hope to see you again soon!

Warmest,
Team@Best Western Melbourne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is my go to hotel in Melbourne. The rooms are typically quite compact but very clean and comfortable. Great location and the ambience of the little downstairs restaurant is fabulous.. for coffee or a light meal

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Margot F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 weeks ago

Hi Margot Fm

Thanks so much for your lovely review!
We look forward to welcoming you back again soon!

Warmest,
Team@Best Western Melbourne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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