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All reviews yarra river great location lobby bar a river view room across the bridge exhibition centre tram stop south wharf business hotel valet parking business trip short walk concierge staff pillow menu bit dated free tram spencer street
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Reviewed 8 July 2018 via mobile

This hotel was included as part of a tour package I purchased. Facing the river provided great views from the window. It is in a good location, although not quite right in the business district. It is an easy 5-10 minute walk. There is also a tram stop right outside the hotel which allows for easy access of most parts of the city.

Breakfast is excellent with lots of choices as well as an omelet bar. In reception, they also have bowls of fruit available for snacking during the day.

The rooms appear to have been recently renovated. They are attractive. However, there appears to be a drainage issue from the shower. Although there is a full door, the water leaked out each time I showered.

Date of stay: July 2018
Thank Travelluver84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Crowne Plaza Melbourne, responded to this reviewResponded 1 August 2018

Dear valued Crowne Plaza Melbourne guest,

We hope you enjoyed your recent tour and got to see the best of Melbourne during your stay! Our absolute riverside location affords us access to the very best restaurants and bars, and getting to the business district is a short stroll or a free tram ride away. We're so glad you love the look of our newly refurbished guestrooms, and thank you for your feedback regarding drainage - this will be looked at immediately.

We hope to welcome you back to the hotel soon for your next tour!

With best personal regards,
David Mansfield
Area General Manager

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Reviewed 2 July 2018

I booked the Crowne Plaza for mine and my partners 2 year anniversary because 1. We are from Melbourne and we wanted to be close to Southbank and the restaurants and 2.The price was very reasonable for such a fantastic location (compared to many hotels around the area). We were only staying for 1 night and would be spending a majority of it at a near by restaurant and cinema.
When we arrived check-in was easy and they offer cheaper parking at a Care Park nearby than the actual Valet parking they offer ($16 for 24 hours instead of $47).

We were served right away and because it was our anniversary the hotel upgraded us from a normal view room to one of the renovated rooms with a river view. I have to say the room was stunning! It was a great size for 2 people and the decor, furnishings and all around feel of the room was very modern and comfortable. The view was amazing (Love our Melbourne!) even being on the 4th floor.

Now because the room was brand new there are going to be teething problems. We had issues with our TV not connecting properly and constantly rebooting. Not a huge deal but because the room was nice we thought we would enjoy it and have pre-drinks in the room with some music (they offer Foxtel) So rather than muck us around, as we were only staying one night, the lovely man (Nishan) at the Front Desk moved us to the Presidential Suite! While this room was not renovated, this didn't bother us at all as it was still modern and HUGE and comfortable! Oh and they also gave a complimentary bottle of sparkling which was lovely!

Thanks for making our anniversary that extra bit special Crowne and a big shout out to Nishan for going above an beyond!

Would definitely stay here again. You cannot beat the location and accessibility to so many entertaining locations in Melbourne.

Room tip: Request river view as you cannot beat it!
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
1  Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Crowne Plaza Melbourne, responded to this reviewResponded 31 July 2018

Dear valued Crowne Plaza Melbourne guest,

Happy anniversary! We love being a part of these special milestone moments and we are glad that our Front Office team upgraded you to one of our beautifully refurbished guestrooms.. and the Presidential Suite!
Our unbeatable riverside location makes us the perfect choice for couples looking to unwind and reconnect, and it sounds like a night that you both won't soon forget.

We look forward to welcoming you back for your third anniversary!

With best personal regards,
David Mansfield
Area General Manager

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Reviewed 26 June 2018

We stayed at the Crowne Plaza Melbourne for the June long weekend. It ticked all the boxes: location, room size (33 square metres), room view (the river) comfort, very high quality of staff service, and value for money.

Recommended and will stay there again.

Room tip: Don't hesitate in asking the hotel staff for assistance. They were very friendly, helpful and accommodating (no pun).
Date of stay: June 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Seat25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Crowne Plaza Melbourne, responded to this reviewResponded 30 July 2018

Dear valued Crowne Plaza Melbourne guest,

We hope you had an enjoyable and restful escape over the June long weekend. Our riverside location sets the scene for a weekend of exploration, and our passionate staff provide the best in-the-know recommendations of where to dine and play. We hope to have the opportunity to show you more of the city on your next stay, and have you enjoy our new refurbished guestrooms.

With best personal regards,
David Mansfield
Area General Manager

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Reviewed 21 June 2018 via mobile

Convenient location and access to the convention centre, the Crowne casino complex, and the Melbourne tram system. Room was comfortable. Hotel restaurant breakfast buffet was average. Undergoing renovations so some daytime construction noise

Date of stay: May 2018
Trip type: Travelled on business
Thank njw_to
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Crowne Plaza Melbourne, responded to this reviewResponded 30 July 2018

Dear valued Crowne Plaza Melbourne guest,

We hope you enjoyed your recent conference/event at Melbourne Convention and Exhibition Centre. Delegates who stay with us are afforded a short undercover walk across the Yarra River with spectacular views. We are sorry that your breakfast did not meet your standard, our team of experienced chefs are always looking for unique and local produce to make their culinary creations. Your feedback on the offering has been passed on, and we will endeavor to investigate this.

We look forward to welcoming you back to the hotel in the near future!

With best personal regards,
David Mansfield
Area General Manager

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Reviewed 21 June 2018 via mobile

Great hotel with friendly staff. Excellent breakfast and restaurant. Two minutes away from Southbank and the mighty crown casino (not associated). Stayed here for six months and loved every minute. Great views of the Yarra river and very near docklands. Great free tram access and a short walk to the CBD. Parking is best done close to the hotel in sidley street and the hotel provides guest discounted rates. Decor is a little tired but this is nothing in comparison to location and attentiveness of staff. Rooms are great with brilliant views. Nice gym and a good outside pool.

Not to be missed!!!!!!! I’m a IHG platinum member or spire elite as it is called and I highly rate this hotel! Laundry can be organised with close by holiday inn for you to do it yourself.

Date of stay: January 2018
Trip type: Travelled on business
1  Thank WorldwideTravellerRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Crowne Plaza Melbourne, responded to this reviewResponded 30 July 2018

Dear valued Crowne Plaza Melbourne guest,

Well, after staying with us for six months we feel more like family at this point! We are so glad that you enjoyed your stay just as much as we enjoyed having you. Having one of the most iconic locations in Melbourne is only half of the promise, we are also known for our service and we're glad that our team took such great care of your during your stay. It is such an honour to host our Spire Elite guests, and we hope to have the opportunity to host you again in the near future.

With best personal regards,
David Mansfield
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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