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“Brilliant at the Billabong”

Billabong Sanctuary
Ranked #5 of 90 things to do in Townsville
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Billabong Sanctuary is Australia's best interactive wildlife experience. There are interactive talks and feeding shows throughout the day commencing at 9:15 am. At these wildlife presentations you will learn all about the unique characteristics of Australia's native animals. The talks are not only informative but a lot of fun, so will have one of your best experiences at an Australian attraction. The native animals are displayed in their natural habitats of wetlands, eucalypt forest and rainforest. Highlights of the Sanctuary are holding a koala, hugging a wombat, hand feeding a cassowary, holding a small crocodile and wrapping a python around your neck. You will also be able to sit next to a dingo for a photo opportunity and watch feeding of giant estuarine or saltwater crocodiles. The wildlife presentations are repeated in the afternoons so nobody misses out. You can also return the following day with no extra charge. There are picnic areas with free gas barbecues or enjoy a meal at the Blinky Bill Cafe. You can also cool off in our tropically landscaped pool.
Useful Information: Food available for purchase, Wheelchair access
Reviewed 3 weeks ago via mobile

We were staying in Townsville visiting family today and decided to go to the Billabong for a day trip due to the reviews we had heard about it.

So we arranged for a shuttle bus to pick us up and they pick you up at your door!! So the day started off hearing about the stories David the driver had to tell us and he welcomed us and dropped us off at the door of the Sanctuary. We then paid and off we went.

During the day we petted Koalas, saw crocs being fed at the show, fed kangaroos, got to see wombats and dingos. This place is a 5 star attraction.

The staff including Bob, Kimberley, Lisa and Dave (Ranger) were all super friendly and made us have an excellent day.

We loved the place and the animals are all very happy here! The crocs were my favourite!

2  Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob F, Owner at Billabong Sanctuary, responded to this reviewResponded 1 week ago

Greetings Simon,

I trust you really enjoyed your stay in Townsville while visiting family and so glad you made your way to the Billabong.

Many thanks for the recommendation that we rate as a five star attraction.

The staff love the feedback from visitors such as yourselves.

See you next time you are visiting the family.

Cheers.
Bob Flemming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (821)
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"australian wildlife"
in 43 reviews
"crocodile feeding"
in 26 reviews
"australia zoo"
in 17 reviews
"bird show"
in 10 reviews
"various animals"
in 9 reviews
"animal experience"
in 9 reviews
"love animals"
in 8 reviews
"animal park"
in 8 reviews
"professional photos"
in 8 reviews
"hand feeding"
in 11 reviews
"bruce highway"
in 9 reviews
"take photos"
in 16 reviews
"overseas visitors"
in 8 reviews
"magpie geese"
in 8 reviews
"photo opportunities"
in 12 reviews
"swimming pool"
in 20 reviews
"great place to visit"
in 20 reviews
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4 - 8 of 821 reviews

Reviewed 3 weeks ago

We had a nice day out at Billabong Sanctuary, and we especially liked the crocodile feeding. However, we must agree with other reviewers who have complained about/noticed the small enclosures. Billabong has responded that they follow strict guidelines, but still we feel that these animals were kept in smaller spaces that at other wildlife parks we have visited. It really did feel more like a zoo, which is not for us. The emus' enclosure seemed far far far too small, a possum seemed to live in a cage, the dingos have too little space to run around and the kangaroos must be too many for such a small space! Also, we felt that the entry fee was a bit steep - more expensive than anywhere else - and the park overall needs an update. The outdoor furniture was really old and worn down and the toilets need a modernization as well.

2  Thank Arwems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob F, Owner at Billabong Sanctuary, responded to this reviewResponded 1 week ago

Good Morning Artemis,

I am glad you had a nice day at the Billabong and especially liked the crocodile feeding.

Billabong Sanctuary is a member of the Zoo and Aquarium Association which covers all of the zoos and sanctuaries in Australia and New Zealand. We are very proud of the fact that we have animal welfare accreditation with this highly regarded association. You mentioned the kangaroos in such a small space. Kangaroo Corral is where we temporarily house young joeys and their mothers so we can keep an eye on them until they are old enough to be released into our 25 acres of park.

As for the toilets, sure they are the same vintage as the rest of the park but they are freshly painted and spotlessly clean and the ladies toilets have the personal touch of freshly cut flowers every day.

We feel that we offer great value for money with wildlife presentations throughout the day and free of charge interactive experiences with Australian animals such as dingoes, koalas, lizards, pythons, turtles and handling crocodiles where you can use your own camera for a photo opportunity.

Thanks for visiting,

Cheers,
Bob Flemming

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Reviewed 3 weeks ago

We drove down from Cairns to meet Wanda and Reuben, the two beautiful wombats at Billabong Sanctuary, It was TOTALLY worth the drive. As far as I know, this is one of the few places in the world were you can hold a wombat. If you're worried about animal cruelty -- please don't. These animals are ambassadors and are given the best care possible. It is clear they are loved and treasured!

Jeremy was leading the presentations on the day we were there, and I can't emphasize how incredible he was. He showed us the blue tongued skink, carpet python, koala, baby crocodile, and wombat! We were also given the opportunity to pet or hold these lovely creatures. Jeremy was informative and patient.

On the day I visited, a volunteer photographer was present and documenting all the encounters and presentations. I wish I had gotten her name -- she was so sweet and caring. Thanks to her, we were able to meet some of the dingos who were on a walk.

After arriving back home, I lost my photos and reached out to the sanctuary for help. I received an immediate reply with the information I requested. That's how sweet these people are.

Thank you Billabong Sanctuary for the amazing work that you do. I will forever treasure the memories here! Please pass my sentiments on to your all star team. <3

1  Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob F, Owner at Billabong Sanctuary, responded to this reviewResponded 1 week ago

G’ day Jenny,

Wow, what a great review!! So pleased to hear that we exceeded your expectations on the trip down from Cairns and you were able to get up close and personal with our wombats -Wanda and Reuben.

Our staff at the Billabong love their job and enjoy passing on their knowledge and passion for our animals.

Your review was passed on to our rangers at our weekly staff meeting.

Cheers,
Bob Flemming

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Reviewed 4 weeks ago via mobile

We were on a road trip from Airlie Beach to Mission Beach and decided to stop here on the way. Ended up spending about 4-5 hours here, because they have all these different animal 'sessions' where the ranger talks about the animals. They also give you a chance to pet/hold different animals! The highlight for me was the koala, which you pay for, but SO WORTH IT, since there's not many places you can do that. So glad we visited this zoo!!

1  Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob F, Owner at Billabong Sanctuary, responded to this reviewResponded 3 weeks ago

Howdy Tracy from Vancouver,

Thanks for making the decision to call in at the Billabong on your way north. We are about 3.5 hours drive north from Airlie Beach so a great stop over. There is so much going on and so much to do at the Sanctuary that most travellers spend the night in Townsville.

Queensland and South Australia are the only 2 states in Australia where you can hold a koala and Billabong provides a great experience. While we do charge to hold a koala, you receive a souvenir photo, a digital option and the experience is on the edge of a billabong (water hole). We do support the koala hospital on Magnetic Island with a percentage of the takings from these photos.

Safe travels,
Cheers,
Bob Flemming

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Reviewed 4 weeks ago via mobile

Billabong Sanctuary was a chance to get close to the animals. We had a great relaxing time. We loved our day here.

1  Thank Cynthia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob F, Owner at Billabong Sanctuary, responded to this reviewResponded 3 weeks ago

Greetings Cynthia,

Many thanks for your posting "we loved our day here".

So glad you had a wonderful experience interacting with our native Australian animals.

Cheers,
Bob Flemming

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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