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Reviewed 16 September 2018

We stayed here for a wedding, which was on site. Some of the rooms are a bit dated but the resort is undergoing a major refurbishment at present, staff were helpful, food was good as was service, the wedding planner was an absolute weapon (I was the photographer). It is nice and close to town while being far enough away to be quiet

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 2012Deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Cairns Colonial Club Resort, responded to this reviewResponded 27 September 2018

Thank you, 2012Deb, for choosing your candid comments.

We couldn’t agree with you more that our location allows our guests to enjoy 11 acres of lush gardens and 3 lagoon pools.
Your kind praises about our wedding coordinator Courtenay are appreciated and will be shared with her, I know she will be delighted!

2012Deb, we do look forward to welcoming you back to Cairns Colonial Club in the near future.

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Reviewed 11 September 2018

I stayed here for 1 night for a business meeting/conference. The room was clean and modern, but the exterior and gardens do look a bit tired and neglected. Conference room facilities were good. Staff were friendly throughout the stay. The location was convenient, only a short taxi ride from the airport.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Andyrock81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Cairns Colonial Club Resort, responded to this reviewResponded 12 September 2018

Dear Andyrock81,

I am thrilled to hear you enjoyed your stay with us and that you took full advantage of the award-winning gardens and facilities our hotel has to offer.

On behalf of the whole team here we thank you for your review and look forward to welcoming you back again soon.

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Reviewed 8 September 2018

The resort was clean and comfortable. Our bathroom could have done with an overall update. The exhaust fan in the bathroom was broken when we arrived but after speaking to reception it was fixed the same day! The food was ordinary and there were no shuttle buses over the lunch period to take you into town. There was a $5 charge for the shuttle bus, a $5 charge for pool towels and a charge for eggs other than scrambled at breakfast. These charges would have been better included in the overall price of staying there.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Daniel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Cairns Colonial Club Resort, responded to this reviewResponded 12 September 2018

Dear Daniel,

Thank you for taking the time to share your experience with us and the TripAdvisor community.

We couldn’t agree with you more that our ideal location is away from the hustle and bustle but within walking distance to all the sights and sounds our beautiful city has to offer.
Our friendly Guest Services team are available 24-hours to offer assistance and your kind praises will be shared with the team.
We do hope you were able to take some time to relax and unwind in our resort-style leisure facilities throughout your stay.

Please do accept our sincere apologies for the mentioned shortcomings. Your valued feedback is duly noted and will be shared with our team for review.
Daniel, we do look forward to welcoming you back to Colonial Club in the near future.

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Reviewed 7 September 2018

We flew in to stay only one night here. The rooms were clean and comfortable, and the location was terrific for our needs. Staff were helpful and the pool looked lovely - we didn't have time to use it.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank JazznBlues2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Cairns Colonial Club Resort, responded to this reviewResponded 12 September 2018

Dear JazznBlues2018,

We are delighted you enjoyed your stay with us here at the Colonial Club.

We look forward to welcoming you back again in the near future and hope you will have a bit more time to enjoy the facilities and service of Cairns Colonial Club Resort.

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Reviewed 4 September 2018

The rooms are comfortable. Laundry services are available. A bus service is provided at a nominal cost. Breakfast is excellent. Pool is really nice. Wifi service is not that good in rooms but works well in reception.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ngulati03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Cairns Colonial Club Resort, responded to this reviewResponded 12 September 2018

Dear Naveen.
We are delighted you enjoyed your stay with us here at the Colonial Club.
We look forward to welcoming you back again in the near future and hope you will re-experience the facilities and service of Cairns Colonial Club Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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