We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,524)
Filter reviews
1,524 results
Traveller rating
459
733
252
59
21
Traveller type
Time of year
LanguageAll languages
More languages
459
733
252
59
21
Show reviews that mention
All reviews every hour blue mango ihg member hourly shuttle shuttle service the hotel offers town centre ocean view close to the airport minute walk king bed quiet location buffet breakfast stayed here for nights barrier reef an upgrade mercure
Filter
Updating list...
11 - 16 of 1,524 reviews
Reviewed 4 weeks ago via mobile

The hotel was awesome. Shuttle into town regularly. Staff were all so friendly. Great views and easy 10minute walk into tow. Restaurant good. Brekkie could have been better but still good. I'll be back.

Stayed: September 2018, travelled solo
1  Thank Curiosity556805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 4 weeks ago

Dear Mel (Curiosity556805),

Thank you so much for your review.
We are pleased to hear you enjoyed your stay with us. We hope you took full advantage of our complimentary shuttle bus, it is one of the things our guests always compliment on. We are sorry you did not completely enjoy the breakfast experience. I assure you this is not the usual sentiment we receive and we would love to hear your suggestion to improve our product. Please contact our team at sales.cairns@ihg.com to further discuss the matter.
Once again, we thank you for your time and we look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We really enjoyed our stay here and I have to say the staff on reception are impecable and really friendly and welcoming. Clint took the time to show us a few hotspots around the city on the map provided which was really appreciated. Resturant was lovely and had everything you would want however the staff seem to be missing the welcome and friendliness and I almost felt they were too scared to stop and have a chat which would have been appreciated since we were here for 6 nights. I would fully recommend this place and will certainly be back. I would also suggest to management that it maybe worth providing the shuttle bus earlier as people that have day trips booked and have to get to the reef terminal as we did may appreciate this.
Thanks so much and we will see you next time

Stayed: September 2018, travelled as a couple
Thank Weimaraners4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 4 weeks ago

Dear Weimaraners4,

Thank you for your review of our property.
We are glad to hear that you found our reception staff friendly and helpful. We will pass on your compliments to Clint and our team. The feedback you have provided regarding the restaurant staff has been passed on to the relevant management team for review. We are also looking into the complimentary shuttle bus schedule to ensure maximum convenience for our guests. We thank you for providing us with the opportunity to continually improve our product and services, it is only through constructive feedback such as yours we can continue being a world class Holiday Inn that our guests love.

We look forward to hosting you again with us in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

Right from the start the staff were very helpful and friendly beginning at reception on arrival, through to restaurant, housekeeping personnel, and the shuttle driver. Additionally what a fantastic ocean view to wake up to in the large studio room we were assigned. Great buffet breakfast. Yes the hotel is an older establishment however the good experiences described above overly compensate for this. Will book again. Thank you to all Holiday Inn personnel for making our stay enjoyable.

Stayed: September 2018, travelled as a couple
1  Thank MS12498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 12 September 2018

Dear MS12498,

Thank you so much for your great feedback.
We are excited to know that you enjoyed our hospitality thoroughly. Our staff is our most valuable asset and are renowned for their friendly and effortless service.
We look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Very lack lustre reception on arrival set me back...
However from then on really enjoyed my stay.
Rooms very basic and dated however loved the fact I could open the doors and look straight out at the sea.
Beautiful breeze ,little balcony what more could one want?
Bed and pillow selection ...up amongst the most comfortable ever.
Bath room amenities great.
Small bar fridge works super well...
Staff were friendly and chatty and I must admit giggled for hours after been called sweetie by a very young male staff member..
Room service prompt and high quality.
My only issue is able to hear the water everytime next rooms flushed their toilets throughout the night .
Surprised also that there were no bikes available to hire. Such wonderful pathways to cycle from into the main section of town are available...

Stayed: September 2018, travelled solo
Thank sam63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 10 September 2018

Dear Sam63,

Thank you very much for your feedback.
We are happy to hear you enjoyed your stay with us and had fun with our friendly staff. Our new menu from Harbourside Bar & Kitchen is built around local fresh produce from far north Queensland ensuring freshness and quality surpassed by few, we are glad you noticed! We will take into consideration the details you have mentioned about the bike hire, our reception staff will be able to organise bike hires for your next stay with us.
We look forward to having you with us in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018 via mobile

The staff is absolutely wonderful! Everyone was super helpful with recommendations and took the time to explain and point out the way around Cairns.
The hourly shuttle that drops you off in front of the night market was a plus! Hotel offers free WiFi which is super helpful for those that rely on that service.
Rooms are not super modern, reminded us def of a beach hotel. We didn’t spend much time in the hotel so it worked for us :) Thanks all for the once in a life time trip to Cairns

Stayed: September 2018, travelled as a couple
Thank TravelingRNandChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 10 September 2018

Dear TravelingRNandChef,

Thank you so much for your wonderful feedback. We are glad you got to enjoy beautiful tropical north Queensland. We take immense pride in our friendly and knowledgeable staff, feedback such as yours is what drives us to ensure every guest has a once in a life time holiday here with us in Cairns.
We hope we get to host you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews