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All reviews every hour blue mango ihg member hourly shuttle shuttle service the hotel offers town centre ocean view close to the airport minute walk king bed quiet location buffet breakfast stayed here for nights barrier reef an upgrade mercure
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Reviewed 7 September 2018 via mobile

The staff is absolutely wonderful! Everyone was super helpful with recommendations and took the time to explain and point out the way around Cairns.
The hourly shuttle that drops you off in front of the night market was a plus! Hotel offers free WiFi which is super helpful for those that rely on that service.
Rooms are not super modern, reminded us def of a beach hotel. We didn’t spend much time in the hotel so it worked for us :) Thanks all for the once in a life time trip to Cairns

Stayed: September 2018, travelled as a couple
Thank TravelingRNandChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 10 September 2018

Dear TravelingRNandChef,

Thank you so much for your wonderful feedback. We are glad you got to enjoy beautiful tropical north Queensland. We take immense pride in our friendly and knowledgeable staff, feedback such as yours is what drives us to ensure every guest has a once in a life time holiday here with us in Cairns.
We hope we get to host you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018 via mobile

Went here for dinner one night after our hotels restaurant was closed due to a Japanese party taking place. The service was excellent in the harbour side restaurant and the quality of food very very good. The food choice was excellent with some good dishes on offer. Overall the hotel looked very modern and the staff were very friendly. A long story but we didn’t stay here during our visit to cairns due to not being able to book a room for 2 adults and 2 children online. Should have telephoned them in advance. Next time we visit we will go here again hopefully to stay but certainly for dinner.

Stayed: August 2018, travelled with friends
Thank Jet242960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 6 September 2018

Dear Jet242960,

Thank you very much for your great feedback. We are glad to hear that you enjoyed Harbourside Bar & Kitchen, our all new menu has been created with "paddock to plate" ethos to ensure highest standards of quality that you have experienced. We take pride in our friendly staff and service. Please contact us directly to organise accommodation for two adults and two children as we look forward to having you stay with us the next time you are in Cairns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

We visited Cairns late July 2018. It was our first time to visit Cairns and Australia. We stayed in Holiday Inn Cairns Harbourside for five nights, and it was memorable. We got a room at the top floor with a sea view. Marvelous. The breakfast was excellent and the staffs were friendly. My wife was amused since one of the senior staff there always called her 'young lady'. And there is a regular shuttle bus to the town centre every hour. Really help. Surely we will comeback. Highly recommended. Good job, mate !

Room Tip: Rooms on the sea side.
  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank bambang h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018

Our first impression was at check in, our receptionist, a trainee who was a young male whom we noticed actually had a notebook of notes, obviously a keen to learn kind of guy, checked us in. It was a wonderful experience and we thoroughly enjoyed dealing with him. Our room was quite delightful on first inspection, the highlight possibly being the vegan, recyclable and completely environmentally conscious product supplied in the bathroom and then closely followed by the gorgeously comfortable slippers provided. We had a lovely beach front view, overlooking the pool.

On another note, regarding the bar, we did have quite conflicting opinions. We found the bar guy, Anthony, quite accommodating but also completely self motivated. He initially came across as helpful, but ended up appearing disingenuous. He was really only interested in talking about himself, which can be tiring for a weary traveller. I only write this so he can hopefully learn from feedback. He has potential, but needs to remember that his job is to accommodate the customer and not to find a captive audience. Our other meaningful exchange at this lovely hotel was with Clint on reception. He was wonderfully helpful and full of character, but also friendly, professional and warm. Thank you , Clint for being our lasting memory of Holiday Inn.

Room Tip: We got upgraded, but the ocean view is delightful
Stayed: August 2018, travelled with friends
Thank cyn7180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2018 via mobile

We check out today after a lovely 2 night stay overlooking the water. The hotel is very comfortable with nice, clean, airy rooms with balcony. The hotel is reasonably well situated on a quieter part of the esplanade but as we have a hire car, this is not as issue. The highlight of our stay here has been Tim in the restaurant. He has a fabulous sense of humour, offers exceptional service with a smile and goes way over and beyond. He is an absolute ray of sunshine and an enormous asset to the hotel!

Stayed: August 2018, travelled as a couple
Thank rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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