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All reviews great location deluxe room corner room reef terminal the great barrier reef walking distance nice hotel street noise night market bars and restaurants hotel restaurant good size buffet breakfast central location easy walk across the road would stay again
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Reviewed 8 September 2018 via mobile

Been staying at this hotel for work since January and always been extremely happy. The hotel has now built some new rooms and they are great!!! Brand new, great bathroom and extremely quiet. Definitely worth the extra money to stay in one of these rooms.

Date of stay: September 2018
Trip type: Travelled on business
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificReviewTeam, Pacific Cairns Team at Pacific Hotel Cairns, responded to this reviewResponded 10 September 2018

Hi Craig C,

Thank you for choosing to stay with us on your recent trip to Cairns. Your five-star review of our hotel means a great deal to us, as it shows our amenities and services performed to a high standard for the duration of your stay.

We are so pleased to know that you enjoyed your stay at our new Tropical Luxe rooms! A lot of planning and thought has been put into this new room collection so we appreciate your positive feedback.

Thank you again for sharing such a positive review with us, and we hope to see you back here during any future trips to Cairns!

Best wishes,
Pacific Cairns Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018

Very good location but the bed was poor, the lift access control difficult and the TV didn't work. The room was clean and bright and the staff pleasant. The hotel is near the main waterfront restaurant district.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank bobP690VF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificReviewTeam, Pacific Hotel Cairns at Pacific Hotel Cairns, responded to this reviewResponded 11 September 2018

Hi bobP690VF,
Thank you for your valuable feedback regarding your recent stay at Pacific Hotel Cairns.

Although we are delighted to know you’ve enjoyed the convenience of the location of our hotel, we regret to hear you were disappointed in some aspects of your recent experience with us, and for that we apologise.

We are always looking for ways to improve our service and amenities, and appreciate your feedback to allow us to remedy any deficiencies in the future.

Thank you again for sharing your comments. We have passed on your feedback to our relevant teams.

Best wishes,
Pacific Hotel Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018

This is a three or maybe 3,5 hotel,our room has been recently renovated
the room was very good with a beautiful view and very clean and fresh
the Hotel is the best position on Beach front with most amenities within walking distance
they have excellent Restaurant for dinner,the service was excellent
I want to single out Mr. John Parsons, my wife got ill one night, Mr Parson made all the arrangement for the Paramedic and stayed with us till my wife was in the ambulance to the Hospital. 5 stars to Mr. John Parsons

Room tip: It seems all the rooms comes with a view
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ganas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificReviewTeam, Pacific Cairns Team at Pacific Hotel Cairns, responded to this reviewResponded 10 September 2018

Hi Ganas N,

Thank you for choosing to stay with us on your recent trip to Cairns. Your five-star review of our hotel means a great deal to us, as it shows our amenities and services performed to a high standard for the duration of your stay.

We appreciate your high compliments to Mr John Parsons, and your comments have been passed on to him! We hope your wife is on her way to a speedy recovery.

Thank you again for sharing such a positive review with us, and we hope to see you back here during any future trips to Cairns!

Best wishes,
Pacific Cairns Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

Booked into the Pacific Hotel for a special occasion and were absolutely gobsmacked by the room we were treated too. A BRAND NEW ROOM with one of the largest bathrooms I think I've ever seen! The fittings in the room and interior design is absolutely spot on! Wool carpet in the main room (which I swear you could sleep on) was so comfortable underfoot.

I travel a lot for work and must say the bed was probably the most comfortable thing I've ever slept in. GREAT JOB Pacific Hotel.....I will certainly be recommending to family and friends! Thanks again for a very enjoyable stay. :)

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank reefmagiccruises2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificReviewTeam, Pacific Cairns Team at Pacific Hotel Cairns, responded to this reviewResponded 5 September 2018

Hi reefmagiccruises2018,

Thank you for choosing to stay with us on your recent trip to Cairns. Your five-star review of our hotel means a great deal to us, as it shows our amenities and services performed to a high standard for the duration of your stay.

Thank you again for sharing such a positive review with us, and we hope to see you back here during any future trips to Cairns!

Best wishes,
Pacific Cairns Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Our corner room was spacious and had great views. The hotel is in a wonderful position to access nearby restaurants, the marina and esplanade parkland and pool. Staff at the hotel were extremely polite and efficient.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mipen2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificReviewTeam, Pacific Hotel Cairns at Pacific Hotel Cairns, responded to this reviewResponded 3 September 2018

Hi mipen2015,

Thank you for choosing to stay with us on your recent trip to Cairns. Your five-star review of our hotel means a great deal to us, as it shows our amenities and services performed to a high standard for the duration of your stay.

Thank you again for sharing such a positive review with us, and we hope to see you back here during any future trips to Cairns!

Best wishes,
Pacific Cairns Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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