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Darwin Airport Shuttle - CLOSED
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No worries here

Before we left for Darwin we read some of the reviews for the Blue Taxi Company who operate the... read more

Reviewed 26 September 2022
Ken3816
,
Warragul, Australia
Not able to use the Shuttle.

I tried about 6 times to contact the Shuttle; their phone number was not answered and neither were... read more

Reviewed 27 August 2023
952maria910
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29 - 34 of 54 reviews
Reviewed 4 April 2018

I booked online for March 27, 2018 and paid with Master Card.
It turned out that on that date, although I had waited half an hour, before the pick-up time, no bus was coming.
15 minutes after pick-up time, I called receptionist, told to wait more than 5 minutes and phone kept on, because she will look for bus driver.
Suddenly she disconnected the phone and I called again
Now she says that the bus driver has already come picking up and I'm not there, on the matter of me standing in the pick-up place.
I decided to go to the Airport by taxi.
My advice to you, if you go to the Airport, better by taxi, because if it gets too late, you can miss the airplane

Date of experience: March 2018
1  Thank mulanongg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cdmorto, Public Relations Manager at Darwin Airport Shuttle, responded to this reviewResponded 29 April 2018

Thanks for your Review, while we try our best we don’t always get it right! For us to follow up we would appreciate it if you could please contact the office with a date and time?

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Reviewed 1 April 2018 via mobile

Still sitting on this stationary bus 40 minutes after getting on at the airport, whilst they await other victims. No sign of departing any time soon, and the ‘10-15 minutes’ wait’ that the driver announced, sheer garbage. Two of us travelling together could have got a taxi instantaneously for the same price, which would also avoid the endless hotel drop-offs and be cool. Avoid this farce like the scourge it is. The driver has zero empathy for the sweltering souls in the tropics paying them to get us somewhere.

Date of experience: April 2018
1  Thank Merry111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cdmorto, Public Relations Manager at Darwin Airport Shuttle, responded to this reviewResponded 3 April 2018

We are very sorry to hear that you have had a terrible experience on our Service. I can assure you and all future passengers that this is not how we normally operate and we will certainly investigate this further!

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Reviewed 18 February 2018

I booked a 2-way shuttle (To and fro airport) both arrived on time and friendly driver.

They have someone at the counter at the arrival area of the airport manning a booth.

Date of experience: February 2018
Thank SeleneG7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cdmorto, Guest Relations Manager at Darwin Airport Shuttle, responded to this reviewResponded 20 February 2018

Thank you

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Reviewed 11 October 2017 via mobile

When I arrived the driver was standing at the terminal. I asked how long are we going to wait for other passengers and he answered 20 minutes. I asked how long it will take to the hotel and was said 15 minutes. He told me the price is 20 dolars. I said that on web page its 18 dollars (just book my return shuttle that morning). He said it must have recently go up (ya, in a few hours). We waited for other passengers 45 minutes. Then we left and after another 45 minutes I was still not at my hotel. We were even picking up people, not only leaving them.
Also he charged and got on a bus a women who was going to Novotel. Without a simple information that Novotel has free shuttle. She should know but I still consider it ugly.
My shuttle from hotel (another driver ) went without any problems.

Date of experience: October 2017
Thank keenu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cdmorto, Guest Relations Manager at Darwin Airport Shuttle, responded to this reviewResponded 20 February 2018

Sorry

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Reviewed 19 September 2017

I was left waiting outside my Darwin accommodation at 11.30pm for an hour which was very stressful for a single female in the middle of the night. Even though I had a booking they failed to pick me up. I tried to phone the office but received a message to phone a mobile number in an emergency. I phoned the mobile number and it went straight to message bank (very unhelpful). I then had to phone a taxi which took a while to arrive so I only just made my flight. Also on my arrival in Darwin my flight arrived at 1am and by the time I arrived at my accommodation it was 2.45am. If I had used a taxi it would have only taken 10 minutes. I will never use this service again and it is the worst shuttle bus service I have ever experienced and I have travelled quite a lot.

Date of experience: July 2017
1  Thank Karen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cdmorto, Public Relations Manager at Darwin Airport Shuttle, responded to this reviewResponded 14 October 2017

We are very Sorry that you had a bad experience, whilst we try our best and are successful most of the time we do make mistakes and apologise for this.

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