Before we left for Darwin we read some of the reviews for the Blue Taxi Company who operate the... read more
Before we left for Darwin we read some of the reviews for the Blue Taxi Company who operate the... read more
I tried about 6 times to contact the Shuttle; their phone number was not answered and neither were... read more
I booked a 2-way shuttle (To and fro airport) both arrived on time and friendly driver.
They have someone at the counter at the arrival area of the airport manning a booth.
Thank you
When I arrived the driver was standing at the terminal. I asked how long are we going to wait for other passengers and he answered 20 minutes. I asked how long it will take to the hotel and was said 15 minutes. He told me the price is 20 dolars. I said that on web page its 18 dollars (just book my return shuttle that morning). He said it must have recently go up (ya, in a few hours). We waited for other passengers 45 minutes. Then we left and after another 45 minutes I was still not at my hotel. We were even picking up people, not only leaving them.
Also he charged and got on a bus a women who was going to Novotel. Without a simple information that Novotel has free shuttle. She should know but I still consider it ugly.
My shuttle from hotel (another driver ) went without any problems.
Sorry
I was left waiting outside my Darwin accommodation at 11.30pm for an hour which was very stressful for a single female in the middle of the night. Even though I had a booking they failed to pick me up. I tried to phone the office but received a message to phone a mobile number in an emergency. I phoned the mobile number and it went straight to message bank (very unhelpful). I then had to phone a taxi which took a while to arrive so I only just made my flight. Also on my arrival in Darwin my flight arrived at 1am and by the time I arrived at my accommodation it was 2.45am. If I had used a taxi it would have only taken 10 minutes. I will never use this service again and it is the worst shuttle bus service I have ever experienced and I have travelled quite a lot.
We are very Sorry that you had a bad experience, whilst we try our best and are successful most of the time we do make mistakes and apologise for this.
Easy booking (online), friendly & helpful staff at the phone, nice driver, fair price to get to the airport. Only negative point: was late by 20mins.
Thank you
Just about to check out of our hotel and one of these shuttles pulled up. Asked the driver and told we needed to book - fair enough - so rang and were collected within 20 minutes. Two people and luggage from CBD to airport departures for $30 meant we were pleased - much cheaper than a taxi for the two of us.
Visited Darwin in mid August with wife and two other adults. Whilst I looked at options for transfer to the city the lady working for Darwin Airport Shuttle told my wife and our traveling companions that taxis would not take 4 adults with baggage. On 5 separate occasions different taxi drivers all indicated that they would transport us to the airport. We did take a taxi back to the airport at a cost of $23.
The cost to take the shuttle to the hotel from the airport was $50 for the 4 people.
Be aware that Darwin Airport Shuttle representatives provide misleading information and I will never use them again.
We are sorry for your bad experience, unfortunately we aren’t updated with information from the Taxi industry and can only provide any information as a guide.