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“Way over crowded. Not worth the money spent.”
Review of Outback Ballooning

Outback Ballooning
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Attraction details
Owner description: OUTBACK BALLOONING ALICE SPRINGS: Whilst floating gently in the air you will appreciate the vast remoteness and scenery of the Australian outback. Wildlife, such as big red kangaroos are seen nearly every day as your balloon crosses spinifex grasses, mulga scrub and cattle stations. The tour includes return transfer from your accommodation in Alice Springs, sparkling wine and light refreshments plus a flight certificate. 30 Or 60 minute balloon flights available. Daily departures.
Reviewed 5 May 2017 via mobile

We were really looking forward to our hot air balloon ride over the MacDonnell Ranges. The balloon was so overcrowded that we could not move an inch. It was so hard to turn around to see the sunrise if you were on the other side of the balloon. The staff were very lovely and entertaining and the champagne breakfast was nice. However, we were expected to help pack up the air balloon after we paid $279 per person I don't think we should have been obligated to pack up the balloon which caused us to get absolutely filthy. After doing this we were covered in dirt and bindis. I think they shouldn't overcrowd the balloon as this impacted on everyone's experience. The balloon only went about 20-30m high which was disappointing as we thought we would go above the clouds however this was out of their control due to the weather conditions.

Thank cass-vella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
outbackalice, General Manager at Outback Ballooning, responded to this reviewResponded 31 May 2017

Thanks for your feedback Cassandra and I would like to address all your comments. Firstly, we definitely do not over crowd our balloons, the manufacturer specifies the maximum number allowed in each different size balloon which we strictly adhere to and in your case the balloon capacity was 20 and that is the number of people that we flew. Balloon baskets are by design, compact and people should be aware that as you are all standing, there is not going to be a lot of ‘personal’ space. All our marketing material mentions that you will see amazing view of the ranges, there is no indication that we will fly over and as a weather dependant activity, the pilots do not have any control over where they will fly each day, it is determined by the wind speed and direction. It would appear from our records that you were part of a tour group and I am certain that your guide would have explained how the morning would work. No-one is expected to help pack up, it is entirely voluntary and most people find this a fun activity but we are quite happy for people to stand back and watch if they choose to.
All our flight paths are recorded and on that day your flight actually went up to a height of 1,200 feet above the ground at one point. We usually fly within the first 1,000 feet but of course this is determined by the weather conditions on the day. For your information, it is illegal for us to fly above the clouds as the pilot must always maintain complete visual of the area in which they are flying.

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Write a ReviewReviews (153)
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"champagne breakfast"
in 9 reviews
"bucket list"
in 6 reviews
"soft landing"
in 3 reviews
"spectacular sunrise"
in 2 reviews
"hot air"
in 2 reviews
"great fun"
in 5 reviews
"an early start"
in 3 reviews
"great morning"
in 2 reviews
"sparkling wine"
in 2 reviews
in 24 reviews
in 8 reviews
in 7 reviews
in 8 reviews
in 8 reviews
in 3 reviews
in 15 reviews
in 8 reviews

26 - 30 of 153 reviews

Reviewed 14 April 2017

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

From the moment we were picked up at our hotel to our drop off everything was awesome.
John was hilarious, Jason and colleagues ( sorry, can't remember their names) were friendly, fun and professional.
The flight was beautiful and the whole experience one we have wanted to do for a long time. Thoroughly recommend it to all.
Thank you.

Thank Traveltogether5954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2017 via mobile

Such a wonderful way of seeing the sunrise. Such a smooth way to glide through the air. Definately put it on your bucket list.

Thank Russell-Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 November 2016

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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