My husband and I are used to going to Best Western all the time, but this time I must say: worst experience ever!! Very old motel, you could hear even the drawers getting opened in the next room, not to mention that every time someone around our room was flushing the toilet the pipes were rumbling incredibly loud. Ants in the kitchen too (we got pics).
Once we got to the reception and politely explained the situation, a big guy stormed into the room, saying that they never receive complaints. Then he asked “So, what do you want from us?”. Quite embarrassed, we answered “Usually hotels propose a partial or total refund”.
He shouted to us “There are plenty of motels in Coffs Harbour. Next time don’t come back here”. Very rude and unprofessional, beware of this place.More
- Free Wifi
- Free Parking