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Reviewed 3 September 2018

Amazing accommodation and reception staff but if you have children I would not recommend the restaurant, poor service, long wait for food.. we felt very unwelcome whether it was because we didn’t have a booking or simply because we were accompanied by our combined 4 children and 2 babies, it left a horrible taste in my mouth let’s just say!

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rtebbu786157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 6 September 2018

Dear rtebbu786157,

Thank you for taking the time to share comments on your recent experience. It is great to hear you loved our accommodation, but I am very sorry to hear of the comments in regards to our restaurant. We do promote our restaurant as family friendly, so I am very sorry to see these comments. I will be following up with our team to ensure we can improve on our service. Thank you for the feedback and we hope we have the opportunity to welcome you back again.

Kind Regards,
Alana Friend
Operations Manager

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Reviewed 3 September 2018

The hotel is within walking distance of many great restaurants. Staff were very welcoming and helpful. Facilities were clean and there was everything you needed for a pleasant stay. Secure onsite parking with an added bonus.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fayres871181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 3 September 2018

Dear fayres871181,

Thank you for the great comments on your recent experience. We are so pleased to hear our friendly service and hotel facilities contributed to a great stay. We look forward to welcoming you back in the future!

Kind Regards,
Alana Friend
Operations Manager

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Reviewed 2 September 2018 via mobile

Just had the worst check-in experience ever. I do a lot of business travel and have never had such attitude before.
Absolutely no customer service skills nor empathy. There are much better places to stay in Canberra than this hotel. Not recommended.

Date of stay: September 2018
Trip type: Travelled on business
1  Thank 497lindsayb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 4 September 2018

Dear Lindsay B,

Thank you for taking the time to share comments on your recent experience. We are very sorry to see these comments in regards to our team and check in process. Our team do pride themselves in providing a great guest experience to all our guests and will be disappointed to see they have missed the mark on this occasion. We hope you would give us the opportunity to welcome you back in the future.

Kind Regards,
Alana Friend
Operations Manager

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Reviewed 1 September 2018

Absolute standard for Mantra. Easy booking helpful staff and well appointed rooms. The real bonus is you can book group style rooms with one access doorthe feeds into separate rooms/apartments. For families it's a very smart option as you only need the one key to access the one door to two separate rooms. It's very clever. But it's the Location you are really buying. A short stroll right into the heart of the city but it's only a 4 minute walk out the back to all the terrific eateries on Lonsdale Street. A First Choice is In Mort Street (rear street of hotel). Yep very good place to camp for a gig at the Nations capital

Date of stay: September 2018
Trip type: Travelled with family
Thank sandilong1511
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 3 September 2018

Dear sandilong1511,

Thank you for taking the time to share comments on your recent experience with us at the Mantra on Northbourne. We are so pleased our location and spacious apartments were ideal for you. Our Dual key apartment style two bedrooms does provide privacy between the two rooms. We hope to welcome you back again in the future!

Kind Regards, Alana Friend
Operations Manager

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Reviewed 1 September 2018

Bed was way too hard and gave us a back ache, menu selection very limited, the bathroom was straight out of the 80's. Give the cost it was very poor value for the money paid. Would not recommend this particular property to anyone not up to the standard we would have expected from a Mantra Hotel

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dkaylo997729
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 3 September 2018

Dear dkaylo997729,

Thank you for the comments on your recent experience. We are sorry to hear there were some disappointing aspects to your visit. Our beds at the hotel have recently been updated to brand new beds last year, so we are sorry to hear that they were found to be uncomfortable. We hope we have the opportunity to welcome you back again in the future.

Kind Regards,
Alana Friend
Operations Manager

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