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Reviewed 29 July 2018

The location of the hotel is great as it is an easy walking distance to the Canberra Centre & good restaurants. Wouldn't bother with the breakfast as our experience was that they had difficulty keeping up with the demand & unless you are there at the start they were short on a lot of the food & had to wait for more to come out for the hot food - croissants & pastries ran out early. Rooms are spacious enough & have the essentials.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 36familyj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 30 July 2018

Thank you for taking the time to share comments on your recent experience with us at Mantra on Northbourne. It is lovely to hear our great location and large rooms contributed to a great stay. We are sorry to see there was some issues during our breakfast service, we will be sure to pass these comments onto our team.

We hope to see you again for your next stay in Canberra!

Kind Regards,
Alana Friend
Operations Manager

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Reviewed 27 July 2018

To view Cartier display and the National Gallery.
Viewed the Portait Gallery.
The War Memorial and stayed for closing ceremony.
Visited local eateries including room service at the hotel.
Thoroughly enjoyed my stay in Canberra and seeing all the sights.
First visit in five years and noticed all the changes.
I will be back to see more sights. Will spend more days next time. Two not enough.
Thank you to your staff.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lindareid19542018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Front Office Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 31 July 2018

Dear lindareid19542018, Thank you for taking the time to share this review - We are glad to hear you enjoyed your overall stay with us and that our staff could accommodate with some great help during your time in Canberra. We look forward to welcoming you back again on your next trip to Canberra.
Kind Regards
Joe Sergi
Front Office Manager

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Reviewed 27 July 2018

Great central location ... friendly staff.. very clean comfortable room ...cosy warm heating thru entire building..(minus 6 outside)..great bed and pillows ! will definitely stay here again and recommend to friends

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wreck4u
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 30 July 2018

Dear wreck4u,

Thank you for taking the time to share comments about your recent stay. We are so pleased to hear you loved our friendly teams service and comfortable rooms. We look forward to welcoming you back in the future!

Kind Regards,

Alana Friend
Operations Manager

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Reviewed 26 July 2018

My expensive room 912 had a malodorous smell that they have tried to cover with chemical air fresheners which makes it worse. I had to sleep with the window open in the middle of a Canberra winter in order to get some relief, possibly damaging my health.
Not to mention the bathroom was grimy with dirty fingermarks on the walls etc pretty poor cleaning standards, maybe not enough time is given to the house keeping staff to clean the rooms properly,disgracefully dirty. When I mentioned this to the check ut staff they said why didnt you ask for another room? Funny when I booked I was given the impression that the hotel was full which therefore explained why I got a dirty smelly room perhaps

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank trevorlove2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 30 July 2018

Dear trevorlove2018,

I am very sorry to hear that you have had a disappointing experience with us. We do strive to achieve a great guest experience for all our guests and am I am very sorry we have missed the mark on this occasion.

I am disappointed to hear the comments in regards to the cleanliness standards of the room. I have addressed your comments with our housekeeping manager, as this is most definitely not up to the standard of our team. We were at high occupancy on the evening, but our team would have been more than happy to assist with any issues at the time. I am sorry that the issues were presented in the room, as this should have not been the case on arrival.

I value all this feedback and really appreciate you sharing these comments to ensure I can rectify the issues presented and improve on our service. We hope we have the opportunity to welcome you back in the future.

Kind Regards,
Alana Friend
Operations Manager

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Reviewed 24 July 2018

Clean accomodation, friendly staff. Extra bedding (sofa & rollaway) needs underlays as they are not very comfortable. Walking distance to shopping and eateries. Crust across the road and McDonlads around the corner.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 31Rosie1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlanaFriend, Manager at Mantra on Northbourne Canberra, responded to this reviewResponded 24 July 2018

Dear 31Rosie1970,

Thank you for taking the time to share comments on your recent experience with us. It is lovely to hear ou friendly team, hotel facilities and great location contributed to a great stay. We are sorry to hear the additional bedding was found to be uncomfortable. We will be sure to look into this. Weh hope we can welcome you back again in the future!

Kind Regards,
Alana Friend
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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