Enjoyed our stay at this hotel. Beds very comfy, staff excellent. The breakfast and breakfast staff very attentive. Plenty of free parking. Little surprised they charge £1.50 for a bottle of water left in your room and extra charge to use the sauna. I would stay again.
Dear Louis,
Thank you so much for taking the time to share your feedback with us.
We are pleased to hear you enjoyed your stay with us, especially the bed in your room and your breakfast and I do hope we are able to welcome you back to the hotel again soon.
Best regards,
Maisie King
Rooms Division Manager
This hotel was epic, lively decor, very clean, huge beds, the breakfast was amazing! Best breakfast I've ever had in a hotel stay!!! Highly recommend this place to stay, overlooks the golf course or cricket pitches, loved it from start to finish, staff were polite and very efficient to everyone's needs and requests
Dear Sarah,
Thank you so much for taking the time to share your feedback with us.
We are pleased to hear you enjoyed your stay with us and we look forward to welcoming you to the hotel again.
Best regards,
Maisie King
Rooms Division Manager
First, a video is worth 1,000 words. I made a YouTube review of this hotel titled, "Full Tour and Review of the Hilton Hotel Southampton - Utilita Bowl" if you want to watch it - put that title in the search.
This is a fantastic hotel to stay in. Very beautiful, clean and modern. Our room was perfect with a massive comfortalbe bed and all the amenities you would expect from Hilton. A great restaurant and bar overlooking the stadium. Great spa and fitness center. Located next to a golf course also if your into that.
Staff was great and you are only 10 minutes to Southampton Airport. Highly recommended.
Dear Patrick,
Thank you so much for taking the time to share your feedback with us and for reviewing our hotel.
We are pleased to hear you enjoyed your stay with us and we look forward to welcoming you to the hotel again.
Best regards,
Maisie King
Rooms Division Manager
On arrival the hotel looked good and reception staff were extremely polite. I had requested early check in but this was not available, not a problem at all.
We went to the bar for a drink and came down at 15:20 and the room was not ready still. The reception lady spoke to the cleaners who said the room was ready.
On arrival into the room, we were greated by a room that had not been cleaned. There was debris all.over the carpet, coffee marks down the side of kitchen cupboards, pubic hair on the toilet seat, orange product marks around the bath, coffee marks over the dining room chairs, hair and dirt stains from spilled drinks in the fridge and black marks on the bedding sheets. The balcony on this premium room also had weeds growing out of the tiles which again is just poor maintenance
Reception offered to have a cleaner attend which they did. The cleaner however walked straight into the room without knocking. The items were pointed out to the cleaner but only some of these were sorted out.
The fridge in the room was also not working for the majority of the stay, with myself having to contact reception three times to request a simply bucket with ice to cool drinks.
Normally a bit of dirt isn't an issue but the whole room had not been cleaned. The price of this room was £397 per night and is supposed to be a flagship room but in reality, I would have had a better cleanliness and quality in a budget hotel such as a Premier Inn or travelodge.
Reception did reduce the cost by 25% but I feel if I am paying for a £300 room, it should be clean as a minimum standard
Good afternoon David,
Thank you for taking the time to feedback to us about your recent stay at the hotel. I am so sorry to hear of the problems you experienced during your stay and for not meeting your expectations, especially in regards to the cleanliness of your room.
The condition in which you found your room upon your arrival is far below our usual standards, and I do apologise that this negatively impacted your stay. I will begin an investigation into each of the points raised and will reach out to yourself directly with my findings.
Thank you once again for taking the time to feedback to us.
Best regards,
Maisie
Rooms Division Manager
Great hotel. Booked a break for the family for 2 days at Paultons Park with an overnight at the Hilton. We had fabulous rooms with balconies overlooking the Ageus bowl. We nearly didn’t get a table for dinner as we only tried to book the restaurant the week before and it was full. However the restaurant manager was very accommodating and we took an early slot. The breakfast was delicious with so many choices and lightly cooked, not ‘frizzled’ as so often is the case in big hotels. Would definitely recommend.
Thank you for taking the time to share your feedback on TripAdvisor. We are very pleased to hear you have enjoyed your stay and we look forward to welcoming you again.
Kind regards,
Lucia
Front Office Manager
