We booked a two-night package last minute after seeing a good weather forecast. We were looking for some pool time before heading back to the European winter. Package included dinner with wines in the main restaurant, lunch next door, room upgrade, late checkout etc... Great experience as we were able to check-out at 18:00 just in time to meet our international flight departing MEL. Honestly we were expecting some hiccups with service as this is a newer hotel but there were very few. I called ahead to confirm a room upgrade was available before booking and they were very accommodating. Check-in was easy. Room was as expected. My only gripe is that one is a bit exposed when using the toilet due to the frosted glass wall separating you from the rest of the room. Restaurants were both very good—we preferred the food in The Red Hare (lunch—amazing) as it was less formal with more vegetarian dishes on offer—too many tasting menus elsewhere during the trip. Breakfast was good although the selection and portion sizes could be improved plus waitstaff only seemed interested in assigned tables which I found frustrating for coffee refills/additional requests. Breakfast is a la carte so I asked for more food and coffee and juice the second morning. My partner did not want to come down to eat each morning so they brought food to the room. The tasting menu at DootDootDoot doesn’t change nightly so the second evening we ate at Le Bouchon down the road—hotel staff suggested the restaurant and they provided drop-off and pick-up with a hotel car. Very good recommendation. Hotel has no gym but FOB is provided for guests to access a very good gym perhaps 3 km away. Pool area was great. However there were many corporate events in the bar area and more importantly at Red Hare while we were there—this meant a lot of people not staying at the hotel were in, overlooking or at least near the pool area. Maybe a fence is needed or a row of hedges to protect the privacy of hotel guests. Other hotel guests were mainly from Melbourne—many couples on short honeymoons. Hotel seems to be popular with Australian tv celebrities and professional sports players. Met a few but no one recognizable since we aren’t Australian. Bar was great—enjoyed the vodka martini with caviar. Really enjoyed our stay. Highly recommended. We’ve traveled around Australia a lot and found the service levels in most places to be sorely lacking. Here that was not the case although there is room for improvement. Bar tenders were great but some of the staff at the front desk were a bit pretentious. Housekeeping was very good especially when a large glass bottle of water rolled out of the fridge and shattered on the floor in a million pieces. On departure I suggested hotel should be playing Xmas music at this time of year but one of the staff said it wasn’t really their “brand.” I read some of the negative reviews before booking and agree one should only book a vineyard view room. Other than that we really enjoyed the design and ambiance of the hotel—perhaps we are just part of the target demographic.
- Official Description (provided by the hotel):
- Jackalope hotel's debut property sets a new standard in luxury accommodation on the Mornington Peninsula. Set on one of the region's most pristine vineyards, intoxicating acreage frames this landmark luxury hotel - unique in both destination and design. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia and Ctrip TA so you can book your Jackalope Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.