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Kristin R
Great resort! Fun staff!
5.0 of 5 bubblesReviewed 27 Feb 2024
We love this resort!! All inclusive and sexy vibe! Service and food are top notch! The playmakers are amazing!! Pina, Babe, Ilse and Kevin are the best!!
We don’t go on a tropical vacation anywhere else! Can’t wait to come back! Best vacation!!
Date of stay: February 2024Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (3,285)
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Traveller rating
2,568
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All reviews desire rm hot tub passion suite play makers sexy atmosphere beach beds photo shoot desire pearl lobby bar rooftop jacuzzi entertainment staff great trip a lot of fun foam party welcome home sales pitch garden view
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Reviewed 28 February 2024

This was our first time at Desire, we normally stay at TTR the entire time and we decided to branch out a bit and split our time!! Desire RM did not disappoint!! The food was FANTASTIC, the place is magical!! We spent some time around the sexy pool, the quiet pool as well as the beach. Two afternoons, we actually took a nap on the beach bed, facing the ocean. It was the most beautiful setting ever. The staff is amazing, always looking to make things better (which was hard to do); some of our FAVORITES; JOSETTE HEMKEN (main lobby bar) is PHENOMENAL, she took amazing care of us. Others to mention; Christian at Check in; Patricia at the Premier Buffett, Jonathon @ Hot tub bar; Manuel @ Sahlo; Miguel one of the main bar tenders who is moved around all over, Daniel at the Sexy pool (who gets you a sun bed); Silvinia and Teresa at the Spa for a FABULOUS anniversary relaxing massage for my husband and I; Jeovani, Henna Tattoos; Roger, Suki Hibachi cook, Horlando Sanchez, Suki waiter; Daylan, main lobby bar for his fabulous spicy drinks; ALL of the playmakers; Javi, Kevin, Ilse, Leo, Brocoli, Steph, Babi, Sergio, Tani, Pina, Sailin and Oliver. For being out first time and not knowing what to expect, it was purely magical and we will be back!!! Even more excited because by the time we return, all of the renovation will be completed and things will be even more beautiful!! As we were driving in on the transfer, I was a little concerned they were taking us into the jungle as the road is off the main roads. But at the end, it opens up to all of these amazing resorts nestled on the ocean. Just Amazing!! Thank you!!!

Room tip: If you want a sunbed reserved at the sexy pool, get with Daniel and he will take care of you. But you must get there by 10:30am
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Tammy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Atención al huésped/Recepción at Desire Riviera Maya Resort, responded to this reviewResponded 3 March 2024

Dear Guests,

Thank you so much for allowing us to host you and pamper you the way you deserve. It is fantastic to read that you had an amazing time on your first trip to Desire Riviera Maya and that our great team took care of you well. It was so great to meet you and share a lovely time with you. We hope to see you again soon.

Kind regards from all the staff!

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Reviewed 27 February 2024 via mobile

We arrived through the new entrance into the stunning lobby. Sandra, premier concierge, & Martha at the front desk, took great care in checking us in. As you walk into the resort down the steps into the modern and elegant lobby bar you get an expansive view of the beautiful new pool that overlooks the ocean. It was the Grand opening of The Eden side and the new pool. The entire staff worked their hardest to get everything ready for the opening, a few glitches were to be expected, but you could see the effort that was being put into making it successful & on time. We didn’t mind that everything wasn’t perfect yet and that there was still work going on, we felt it was to be expected.

We always have great service from all the butlers, Abel, Victor,Daniel, G, Raphael and Jonathan. They check in with us everyday throughout the day to see if we need anything to make our vacation even better. Raphael brought us to our room along with our luggage and made sure we were comfortable with the room. It was a Garden View swim up room in the new Eden. This brand new room was spacious & modern with a fun tantra yoga chair and a circular chair suspended between two posts. The patio doors opened to a pool shared by the bottom floor rooms on the garden side.

We had a great time at the party for the Big Game. The set up in the new lobby bar was nice and they had a BBQ game day buffet. Josette in the lobby bar gave us awesome service! Litzi also did a great job serving as well, and we were pleased to see our friend Carlos behind the bar, he always makes us great drinks! It was great being there for the opening. It felt very special to us to be there since we’ve watched Desire grow and go through so much over the years. It’s a very special place to us!

A few days into our stay the new pool opened to some heat issues, but we had no trouble getting pool chairs. Antonio or Mike made sure we were set up each day. Employees were working into the night to get ready for the Mardi Gras party and set up many chairs and beds around the pool. We had a fun time socializing around the pool and it got warm enough to enjoy a fun water aerobics class with the new playmaker from the Dominican Republic, I’m sorry I forgot his name, but my friends and I had a really good workout in the pool and he made us laugh.
There was poolside paella and BBQ served by the pool and if I couldn’t eat something due to my dietary restrictions, Eduardo or Pedro would go to the other side of the resort to get tacos for me. I really appreciated the special care!
Eduardo even set a table up for lunch for my husband and me under the canopy of the new poolside restaurant. Speaking of the other side of the resort, it seems like a far walk to dinner now. I recommend that the ladies bring shoes that are comfy to walk to dinner the pathways were very uneven. The restaurants are still on the other side but there are two new ones on the new side. The Greek restaurant had just opened, but we had not gotten a chance to try it during our stay. We ate at Suki which was very good, Elena made sure we had a great meal with our friends. The food at the Premier dinner was really good this trip. Everyone at our table thought so. Thank you to Mario at Tentazione and Lupe at Sahlo and Manu(not sure if I’m spelling that right but he is a new waiter at Arrecife) for their great service. The Mexican restaurant didn’t open as of our trip.

We did not see the new disco/playroom/jacuzzi/lounge rooftop area yet as it was closed when we were there, but we return in March and they say it will be done by then.
The crowd was super sexy and we had so
much fun!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Kim W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Atención al huésped/Recepción at Desire Riviera Maya Resort, responded to this reviewResponded 3 March 2024

Dear Guests,

Thank you so much for taking the time to share with us your amazing review. It is wonderful to read that you enjoyed a lot your stay and that you already had the chance to stay in one of the new rooms at The Eden.

We are sure that your detailed recommendation will help many travelers to decide to book their next trip to Desire. Reading so many names of our staff members makes us feel incredible and proud of their great job.

We hope to see you again soon.

Kind regards from all the staff!

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Reviewed 27 February 2024

The service is unbelivable wow. The Spa ladies Jessica and Nayely were gifted in massage skills. Great experience from the moment you reach the spa you are greated by Rossie and Liliane expectacular experience. Dont miss the Spa in your visit

Room tip: Dont miss the spa
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank mercado007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Atención al huésped/Recepción at Desire Riviera Maya Resort, responded to this reviewResponded 29 February 2024

Dear Guests,

Thank you so much for your fantastic review. It is so great to read that you enjoyed a lot your stay and that our amazing team pampered you well.

We hope to be able to see you again soon.

Kind regards from all the staff!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

We glad to enjoy the new area “ The Eden “ enjoyed amazing time with a big pool and fancy style . Greetings and big applauses to the playmakers staff , specially mention Tania who keep amazing energy and feel so happy to see again Oliver ( a playmaker used to work on Miches ) with sexy vibe we love them !! And also enjoyed do water sports with Brocoli ! At the service area we are happy with Africa , Solis , Rafael , Josett and Litzy .
We loved the shows at the new area , and the party is for sure better , They still doing better things for the guest about the new area but I think the staff pamping to you and make you feel special . thanks Desire

Date of stay: December 2023
Trip type: Travelled with friends
Thank Stella C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Atención al huésped/Recepción at Desire Riviera Maya Resort, responded to this reviewResponded 29 February 2024

Dear Guests,

Thank you so much for visiting Desire Riviera Maya and allowing us to host you. We are so happy and proud to read that our playmakers team made your stay fun and enjoyable. It is so great that you totally enjoyed your stay. We hope to be able to host you again soon.

Kind regards from all the staff!

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Reviewed 26 February 2024

We had an excellent time. My wife has some dietary restrictions and the entire staff was wonderful as the worked with us to ensure he dietary guidelines were met and she had a terrific experience. Thankyou to all the staff to include, the men who are the chefs at the late night pizza stand, Jorge Medel, Juan Pablo, Horlando Mesevo, Jesus Cortazar, Litzy and Josette. Thank you to everyone for that great experience snd we look forward to seeing you all soon.

Room tip: It is a terrific place to vacation. Get you Thermal personally engraved Tumbler from Engraveitallusa.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Frank S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Atención al huésped/Recepción at Desire Riviera Maya Resort, responded to this reviewResponded 29 February 2024

Dear Guests,

Thank you so much for allowing us to host you and to pamper you the way you deserve. It has been amazing to have the chance to enjoy a few days with you. We hope to host you again soon.

Kind regards from all the staff!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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