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Patty Hollywood
Southampton, United Kingdom

Festival weekend

Review of New Place Hotel
5.0 of 5 bubblesReviewed 8 Aug 2024
Nice stay lovely surroundings and grounds. We all.used the pool. Lots of pubs in walking distances. Had a lovely lunch in one. Quick drink in another.
We found 5 pubs in our walking distances used only 2 and we went to the festival for a long walk also.
Date of stay: July 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this review
Responded 9 Aug 2024
Dear Pat, thank you for your positive review. We are delighted to hear that you enjoyed your stay, the lovely surroundings, and the pool. It's great to know that you had a nice lunch and quick drink at the nearby pubs. We look forward to welcoming you back! Best regards, New Place.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      21 - 26 of 2,540 reviews
      Reviewed 7 August 2024 via mobile

      We’ve stayed in much better rooms for a lot less money. The rooms themselves are tired & dated although clean. Bit battered round the edges and really hot. Having a noisy fan available to push hot air round isn’t really an acceptable solution. The curtains didn’t fit the window so they let plenty of light in. The bed,to be fair,was comfortable.
      The corridors and approaches to the rooms were terrible….really battered and chipped and grubby with old tissues left all over the place. The grounds around them pretty tatty.
      We went to the ‘luxury pool and leisure facilities’ …that’s a joke. They are old and tired and the pool looks grubby and definitely nothing approaching luxury. Grubby shoe prints everywhere and the changing rooms covered in muck.
      Breakfast was ok but nothing special.
      Wouldn’t stay here again ever. Wouldn’t recommend anyone staying here as there are much better hotels in the area.

      Room tip: Don’t come
      Date of stay: August 2024
      Trip type: Travelled as a couple
      Thank andrewcZ6458AV
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at New Place Hotel, responded to this reviewResponded 8 August 2024

      Dear Andy,

      Thank you for sharing your feedback with us. We are truly sorry to hear about your experience at our hotel. We apologize for the issues you encountered regarding the condition of the rooms, corridors, and leisure facilities. Rest assured that your comments will be shared with the relevant departments for immediate attention. It is disappointing to learn that we did not meet your expectations, and we understand your concerns. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short in your case. Your feedback is invaluable to us as we work towards improving our services. We appreciate your candor and will take the necessary steps to address the areas of concern. We hope you will reconsider and give us another opportunity to exceed your expectations in the future.

      Warm regards,
      New Place

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 August 2024

      We believe the hotel to be vastly overpriced. The house and grounds look magnificent, but the 'mews style' room left a lot to be desired. A few points about our room:
      . Some distance from the administration area and car park, so an outside walk was required - pulling heavy luggage along pathways - a problem for senior people.
      . The shower drainage was slow - obviously needed a 'clear out'
      ' The shower door was difficult and heavy to manoeuvre
      . The toilet refill was very slow - don't try and flush twice! It continued to run constantly thereafter.
      . No air conditioning - we were fortunate to avoid the recent hot spells
      . One side of the room carpet smelt strongly of dogs

      We passed on our comments to the administration on leaving.

      We are experienced holidaymakers in UK and elsewhere, and 'know what to expect'!

      Date of stay: July 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank RandM30
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at New Place Hotel, responded to this reviewResponded 8 August 2024

      Thank you for sharing your feedback about your recent stay at our hotel. We truly value your detailed observations regarding the pricing, room amenities, and facilities. We apologize for any inconvenience you experienced during your stay, especially concerning the room location, maintenance issues, and lack of air conditioning. Your comments will be shared with the relevant departments for further review and improvement. We appreciate your extensive travel experience and understanding of hospitality standards. We hope to have the opportunity to better serve you in the future and provide a more enjoyable stay.

      Warm regards,
      New Place

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 6 August 2024 via mobile

      The hottest place I have ever stayed in. Provided with two fans which just pushed the hot air around the room. No water provided in the room and we were charged £10 for two bottles of water (which were essential due to the temperature in the room). The window only opened an inch. People on our floor of the accommodation slept with their hotel room doors wide open all night - I’ve never seen anything like it. Unfortunately with two young children something I wasn’t prepared to do. I very nearly packed us up at 1am to drive 3 hours home! I can’t believe we paid for that experience!!
      Awful.
      The breakfast however, was lovely.
      The rooms need upgrading to justify the cost of the stay. Air con is very much needed.
      We wouldn’t stay again.

      Room tip: Bring your own water. The pool is ice cold.
      Date of stay: August 2024
      Trip type: Travelled with family
      Thank lillylr85
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at New Place Hotel, responded to this reviewResponded 7 August 2024

      Dear Lilly L,

      Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the discomfort you experienced due to the room temperature and the lack of adequate cooling facilities. We understand the importance of a comfortable environment for our guests and will definitely take your comments into consideration for future improvements. Regarding the issue with the water charges, we will review our policies to ensure better transparency. We are delighted to hear that you enjoyed the breakfast. Please rest assured that we are constantly working on upgrading our rooms to provide a more pleasant stay for our guests. We regret that your overall experience did not meet your expectations, and we would like to extend our apologies. We hope that you will give us another chance to exceed your expectations in the future.

      Warm regards,
      New Place

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 July 2024 via mobile

      Rooms are 500 degrees. No idea how they get them so hot. And the windows open one inch. Refused to provide a mattress or bedding with a cot. Staff could not care less. Told me to complain to the agent and not their problem. Absolutely horrible horrible place.

      Date of stay: July 2024
      Trip type: Travelled with family
      1  Thank markwalker23
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 30 July 2024

      We arrived after 3pm, the reason I booked the hotel is I thought we would be staying in the main house, as it looked really nice, we got there, no places to park, you have to park in top carpark and walk down to reception, we were told were our room was, when we walked into the room, they were all in a courtyard, we both looked at each other and were really disappointed, it was like an old Butlins room, we went to attend a wedding in Wickham the room was old, people hung around outside the door frok next door so you could hear everything, the walls were thin, it was clean but old, it should be called the old place, the hotyel food and drink was grossly over priced £20- for a salad and £8.75 for a Newcastle Brown, the pool was old and tired. I never leave a bad review but we were really not happy, the area is nice thats about it, the breakfast was what I would call standard, nothing jumped out at me and said wow.

      Date of stay: July 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Karen Z
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at New Place Hotel, responded to this reviewResponded 14 August 2024

      Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments about the appearance of the rooms and the pricing of the food and drinks. We strive to provide a comfortable and pleasant stay for all our guests. Please note that parking in the top car park is our standard procedure due to the layout of our property. We regret any inconvenience this may have caused. Your feedback about the noise levels and the condition of the pool will be shared with the relevant teams for further review. We apologize for falling short of your expectations and appreciate your constructive criticism. We hope to have the opportunity to welcome you back in the future for an improved experience.

      Best regards,
      New Place

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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