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AnnieRob
Bognor Regis, United Kingdom

Beautiful

Review of New Place Hotel
4.0 of 5 bubblesReviewed 29 Jul 2024
We had a lovely time, beautiful scenery, the room was clean and functional. The food was great and staff were absolutely wonderful. The pool area was a welcome bonus, we had a lovely time. The only reason I didn’t give 5* was it cost us an extra £3.95 to have soda with our wine (each!) shocking price. I don’t mind spending money on nice wine but we were there to relax and have a few drinks.. we definitely would have had more but that was outrageous. Still, aside from that we had a wonderful time. Next time however, I will be bringing my own mixers!
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (2,531)
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All reviews the main house leisure facilities manor house jacuzzi and sauna lovely grounds course dinner bottle of prosecco wedding venue bar menu reception staff bed and breakfast buffet style one night stay afternoon tea short break breakfast was excellent following morning
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Reviewed 20 July 2024

The bedroom was tiny for a couple and two dogs, all tripping over each other to get in and out or to the bathroom. They state dog friendly which they are at an extra cost of £30 plus the extra b/fast charges. Buffet b/fast most of the cooked was well done or inedible as my husband found out! I didn’t bother, one dried out fried egg left under hot plate and not renewed, I had an excellently prepared fruit salad, well done to the chef for that a lot of work went into the prep and very fresh thank you 🙏. Cooked wasn’t good although apparently the sausages were good quality as was the bacon just totally dried out under hot plate. Yoghurt was warm and inedible, however a great choice of yoghurts, maybe I selected the wrong yogurt? Staff on short supply, however the lovely girl at the bar was extremely attentive and busy with functions etc and still managed so very well without losing her cool, well done! An utter asset to the business. Our TV didn’t work however when reported, very promptly a gentleman came to fix it for us, thank you 🙏.
Just too small and rooms aren’t dog friendly, overall b/fast was under lamps too long hence I avoided rock hard egg. Staff Uber friendly and professional just not enough of them to stretch around the rooms, facilities and make the stay enjoyable, sadly we couldn’t wait to leave, hungry, tired and pretty unhappy with our stay. Sadly we won’t return because of my points above. But all gratitude to the amazing team that are employed in the most beautiful house, just sad, poor accommodations and food and I had to return my supper as it was undercooked, too much attention on functions and not paying guests 🥹

Room tip: Very small rooms, no luxury, the outbuildings are plentiful but designed for one off stays who are off to S’hampton for cruises
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Heidi T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 26 July 2024

Dear Heidi T,

Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your kind words about our staff members. We regret to hear about the issues you encountered with the room size, breakfast quality, and the overall experience. Rest assured, your comments will be shared with the relevant departments for further review. We are glad to hear that our team members were attentive and prompt in addressing your concerns. Your feedback is invaluable to us in our continuous efforts to improve our services. We are sorry that we fell short of your expectations and we hope to have the opportunity to welcome you back in the future. Thank you for choosing New Place.

Sincerely,
New Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024

Nice setting. Rooms are tired - mouldy ceilings from poor extraction fans/ventilation systems. So much that the steam from someone’s shower set off a fire alarm at 0645. Window in one of our rooms did not lock properly. Dirty glasses were left outside one of our rooms when we arrived. Dinner was good - gluten intolerance foods were mixed up which caused an issue for one in our party, but this was dealt with effectively by the staff. Breakfast was good, but staff didn’t seem to think there were alternative milk options, when I found soya and almond milk in the breakfast buffet room myself. Just needs some maintenance done in the rooms to make it look cleaner and nicer, and training of staff to improve it.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nikkiinwanderlust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 26 July 2024

Dear nikkiinwanderlust,

Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay at New Place. We appreciate your compliments on the setting and the quality of dinner and breakfast. However, we are truly sorry to hear about the maintenance issues in the rooms and the shortcomings in staff training. Rest assured, we will address these concerns internally to enhance the overall guest experience. Your comments regarding the ventilation systems, room cleanliness, and staff knowledge of alternative milk options have been duly noted. We value your input as it helps us strive for excellence. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

Warm regards,
New Place

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Reviewed 9 July 2024 via mobile

Room was very small, and very “beaten”. Could do with a sprucing up, paintwork was grubby, and handles hanging off.
Bugs in the room too, which gave me itchy vibes.
Gym was very small, which is fine, but because it was next to the pool, it was incredibly warm. No air con.

Actual staff were lovely whenever I spoke with someone, the meeting room was fine, and the building in which breakfast, lunch etc was served was nice enough.

Date of stay: July 2024
Trip type: Travelled on business
Thank Alison P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 26 July 2024

Dear Alison P, We appreciate your feedback regarding your recent stay at New Place. We apologize for the inconvenience you experienced with the room conditions and cleanliness. Rest assured, we will address these issues promptly to ensure a more pleasant stay for our guests in the future. Your comments about the gym temperature and bugs in the room have been duly noted for further improvements. We are delighted to hear that you found our staff friendly and enjoyed the meeting room and dining facilities. Thank you for sharing your thoughts, and we hope to welcome you back for an enhanced experience. Warm regards, New Place

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Reviewed 7 July 2024 via mobile

We stayed here as it was a Poultons Park overnight stay hotel on a Thursday evening. The room was to a good standard however the restaurant experience was poor.

We waited 45 minutes for a drink and drinks came out after the starters, with no apology offered. This service continued throughout the meal as in waiting ages for a drink

Date of stay: July 2024
Trip type: Travelled with family
Thank S7093JAadamc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 26 July 2024

Dear Adam, We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found the room to be of good standard. However, we sincerely apologize for the poor experience you had at our restaurant. Your comments have been shared with our restaurant team for review and improvement. We value your input and will work diligently to address the service issues you encountered. Thank you for bringing this to our attention. Best regards, New Place

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Reviewed 3 July 2024

Strange layout throughout, which we were aware of from other review sites. All staff friendly. Service sub-par and just could do with a shake-up and someone obviously in charge to keep everyone on their toes. Reception staff attentive and helpful. General cleanliness ok, but our bathroom mirror was not clean. The little things let it down.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Discover828903
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 26 July 2024

Dear Discover828903, we appreciate your feedback regarding your recent stay at New Place. We apologize for the inconveniences you experienced during your visit. Rest assured that we will address the issues you mentioned with our team to ensure a better experience for our guests. We are glad to hear that you found our staff friendly and reception attentive. Your comments are valuable to us as we strive to improve. Thank you for bringing these matters to our attention. Best regards, New Place.

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