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All reviews pirate ship side sea view glass bathroom pool area star hotel lovely hotel junior suite tea and coffee half board plenty of choice per day short walk to the marina breakfast and dinner sun loungers steam room nespresso machine large pool
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Reviewed 28 June 2018 via mobile

Just returned from this hotel from a short 4 day break

Beautiful hotel with stunning pool area very clean and plenty of sunbeds. Our room was on the 10th floor the views were stunning the room well appointed only I didn't like the glass view from the bedroom into the bathroom which you could obscure with an electric blind, also a shortage if mirrors in the room if the bathroom was occupied.
The staff throughout were very polite and very pleasant and professional.
My gripe was The Rules
You could not bring any alcohol into the hotel which I'm sorry but I do like g&t whilst getting ready before going out but not a hotel prices ,there is a Spa shop just up the road where you can buy spirits and soft drinks and put them in the fridge - we did this no one spoke to us if they did I would have been annoyed.
Also paying for bedroom coffee is a bit of a cheek considering the room rate and 5star hotel thought this should have been included,bottled water was free in room
Sunbeds could not be reserved there were plenty of them so why add that to the Rules
The hotel overlooks the beach which has direct access from the pool area the beds there are 16 euros
Would I go back -yes and I would recommend the hotel
But next time it would be nice to be recognised as a Spire Elite member and not have to ask for the free drink voucher or points !

Date of stay: June 2018
Trip type: Travelled as a couple
3  Thank WirralGabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 29 June 2018

Dear guest,

I would like to thank you for taking the time to share your fantastic feedback about the recent stay at the Crowne Plaza Vilamoura. We are delighted to hear that you have enjoyed the hotel and it is such a great pleasure to receive your compliments and tips. We value you as our IHG Rewards Club Elite member and if we can be of assistance to you, please contac ust

We look forward to welcoming you for many more visits to come.

Kind regards,
General Manager.

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Reviewed 25 June 2018

My wife and I spent ten nights in this hotel for our summer break.

On arrival the staff were helpful and friendly. We ahd prevoiusly e miled the hotel to ask for a higher room, as I have to rest a lot in the afternoons, and we were allocated a fantastic room on the 10th floor without any problems.

The room was clean and in excellent order throughout, and the two minor problems we had with it during our stay , were rectified without fuss and promptly.

We stayed bed and breakfast and found the breakfast choices extensive and well presented.

As we have visited this resort on several occasions previously we chose to eat out at the myriad restaurants and bars on he beach , marina and surrounding area, all within easy walking distance of the hotel.

The pool area was well appointed with some of the biggest umbrellas we have ever come across which are fantastic for those who enjoy being outdoors but who are not as fond of the sun.

We used both the pool bar and outdoors restaurant on several occasions the food was very good and well presented, but a little exspensive but you have to expect to pay a bit more in a 5 star hotel.

All the staff we met were friendly and happily engaged with us at every opportunity, which makes you feel really welcome and promotes a relaxing atmosphere.

We will certainly return to this hotel in the future, and have no hesitation in recommending to others.

Room tip: All the rooms seem to have great sea views especially on the higher floors.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank watchboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 26 June 2018

Dear guest,

Thank you for taking your time to write and share this fantastic review. It is pleasing to hear that your experience with us was wonderful and that you found everything to be perfect from facilities, activities and the services from our diligent team members.

Thank you for your preference and recommending us. It was a pleasure having you stayed with us and we look forward to welcoming you back for another memorable and relaxing holiday experience.

Kind regards,
General Manager

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Reviewed 24 June 2018 via mobile

We have been to this hotel 3 times. Great location spotlessly clean plenty of staff who are all more than helpful, cheerful and chatty they are adorable.

Pool and area lovely and very clean, not busy but ball games a bit noisy at times.
Fantastic really large bed!

Didn’t use the spa this time but it is wonderful.

A couple of niggles, I wish housekeeping would knock and say “housekeeping “ instead of just opening the door, I found that intrusive. I also would like a cushion on the sunbed. Will be back as it is so relaxing

Date of stay: June 2018
Trip type: Travelled with family
Thank brumlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 26 June 2018

Dear guest,

It is fantastic to hear you loved our hotel and we are thankful you shared with us your wonderful experience at Crowne Plaza Vilamoura - Algarve. Please know that your candid review is extremely valuable to us. Your feedback have been passed on to our Housekeeper in order to coach her team on entering the room procedure in order to improve the guest experience.

Thank you for your preference and looking forward to greet you in the near future.

Best regards,
General Manager

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Reviewed 24 June 2018 via mobile

2nd time here. Very relaxing. Staff are very friendly. Food is plentiful. Pool is large and clean. Rooms are spacious. Small niggles are sunbeds have no cushions. Need more variety to the food as mainly based on bread. Cleaners do not knock before entering Greygoose is over priced. The pool was a bit noisey with ball games at times.Need a 2nd chair on balcony. Nice relaxing background music is welcomed
Would definitely recommend and return. Thank you.

Date of stay: June 2018
Trip type: Travelled with family
Thank cmonpol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 26 June 2018

Dear guest,

Thank you for taking your time to write and share this review and for choosing the Crowne Plaza Vilamoura as your holiday destination in Algarve. We are indeed happy to read that you have thoroughly enjoyed your stay with us We value your feedback and your loyalty, and looking forward for your next visit.

Sincerely,
General Manager

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Reviewed 23 June 2018

My wife & I have recently returned from a 5 night stay in the Crowne Plaza and had a very pleasant time, however we felt there were just a few niggles that in our opinion, if fixed would make the experience truly 5 star.

First the positives:

Great location, right next to the beach and easy walk to the Marina or Quateira.
Nice, well appointed room, with a good housekeeping service.
Lovely large pool, with new (no hogging the sun loungers policy) which for the most part guests were obeying.
Attentive Pool staff.
Great Spa and gym.

Now the negatives:
As has been pointed out by previous reviews, 1 x chair on the large balcony makes no sense.
And I'm really nit picking now, but the plates at breakfast (which was always fine) were just too small, half the size of a normal dinner plate and other 5 stars we have stayed at all had tea/coffee poured by staff not self service.

As said, just a couple of little improvements would really make this Hotel first class, but overall we had a v.enjoyable stay.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bap70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 24 June 2018

Dear guests,

I would like to thank you for taking the time to share your fantastic feedback about the recent stay at the Crowne Plaza Vilamoura. We are delighted to hear that you have enjoyed the hotel and it is such a great pleasure to receive your compliments and areas for improvement about our hotel's facilities.

Thank you for your preference and loyalty, and looking forward to welcoming you again.

Kindest regards,
General Manager

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