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All reviews melon room with a sea view salami coffee and juice small selection of food wear a swimming cap per day star hotel nice hotel perfect location air con an umbrella swimming pool gina inflatables shade beds
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Reviewed 29 July 2018 via mobile

Very clean hotel and the sea view was great. Simple but very clean rooms (cleaned everyday) which had everything we needed. Breakfast was great and although one day we did have a cold shower the other ten days they were hot.

Gina was great and booked everything for us, car, trips, taxi etc.

The ‘hotel’ pool is actually the pool for the local area. There are no sun beds or snack bar so that was really disappointing initially. Plus all the rumours of swim hats are true. However the beach and the sea was gorgeous and so safe for kids. We were very happy there however it does feel like quite a local beach and not many English speaking people so it was harder for kids to make a few friends (to give us a break).

The resort is okay with restaurants, shops, market, boat trips etc. There was a great festival whilst we were there that added a great atmosphere! We found an amazing bar which we visited every night!

The Island is gorgeous and well worth an explore.

Stayed: July 2018, travelled with family
Thank TrailBlazer155272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018

On arrival at the hotel we were ordered to pay the taxi 40 euros we did not expect to pay this charge as we asked Gina before we left our house if our transfers were included in our stay. She replied in an email that our taxi was booked and the driver will meet us at the airport. So straight off the bat we were 80 euros short on our holiday spends. Gina should have been more clear in her explanation to us and say yes the taxi is booked but we will have to pay the charges to and from the airport.

What hotel have you ever been to that does not have sun loungers round the pool. Well Hotel Costello is the first hotel I have ever been to with no sun loungers round the pool. It seems like somebody came up with a plan to take all the sun loungers away from the pool area and put them on the beach front so they could charge people a fortune for renting them. They lined up all the sun loungers into three rows along the beachfront the back row costs 20 euros middle row costs 25 euros and the front row near the water a whopping 30 euros a day for two sun loungers and a brolly. So that was another 120 euros of our holiday spends gone that we did not account for.

We paid 120 euros a night for our room and we would liked to have at least a safe to put our money and passports in. Also there was no kettle in the room so you could not even make a brew for yourself. These are very basic but essential items every hotel should have.

When we went up to our room the hallway stank of somebody frying fish in their room.

If you come back to your room after 5pm you can forget about having a hot shower because the water will be cold not good, even a three star hotel should be able to provide hot water for their guests.

What I can say, that is good about this hotel is the breakfast is excellent, although it is not anything cooked mainly croissants, cakes, salmi and cheese. I would suggest taking a massive butty box to breakfast and fill it to the brim with croissants and cakes because the shop on the beach if very expensive.

The beach water is very clear and lukewarm I could snorkel for hours and hours.

Another good thing about this hotel is the cleaners they clean non stop all day.

As we were leaving Gina hit us with another surprise. Apparently you have to pay some sort of daily tax just for being in the town this was anther 20 euros not much for the week, but a final goodbye present from Hotel Costello.

If Hotel Costello could have been a bit more upfront with us with all these unforeseen costs we might have considered staying there again but now I never want to see this place again.

Their website is so nicely worded about free wifi on the beach but no mention of how much the sun loungers will cost you.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank drvodkavandorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina M, Proprietario at Hotel Castello, responded to this reviewResponded 29 July 2018

Dear Guest,
It does truly make me sad to find out trough your review that Hotel Castello didn’t meet your expectations. I would like to give you some clarifications based on what you quoted on your review.

“On arrival at the hotel we were ordered to pay the taxi 40 euros we did not expect to pay this charge as we asked Gina before we left our house if our transfers were included in our stay. “
I am truly sorry if there was a misunderstanding here as I am sure that was the case, a misunderstanding, as Hotel Castello clearly does not do false advertisement.

Reference from our website; http://www.hotelcastellogolfoaranci.eu/eng/services.php
Transfer Service - Service fee:
Transfer from/to Olbia:
from 1 to 3 persons € 40.00 per route
from 4 to 5 persons € 50.00 per route
from 6 to 7 persons € 70.00 per route
Other destinations: price to be agreed

“What hotel have you ever been to that does not have sun loungers round the pool. Well Hotel Costello is the first hotel I have ever been to with no sun loungers round the pool. It seems like somebody came up with a plan to take all the sun loungers away from the pool area and put them on the beach front so they could charge people a fortune for renting them. They lined up all the sun loungers into three rows along the beachfront the back row costs 20 euros middle row costs 25 euros and the front row near the water a whopping 30 euros a day for two sun loungers and a brolly. So that was another 120 euros of our holiday spends gone that we did not account for”.
Reference from our website; http://www.hotelcastellogolfoaranci.eu/eng/services.php
Beach
Free beach or Beach Service (for a fee, on reservation)
Pool
In a beautiful green meadow. Seasonal outdoor pool, from 15 June to 15 September.
The pool doesn’t have sun lounger as you said, reason being, the pool has been designed to be purely surrounded by nature and we do take care very much of the green meadow. I am sorry if you would of prefer the sunbeds. Also, in this case, Hotel Castello doesn’t advertise we do. The beach is free, everybody is welcome! Hotel Castello also offer a “Beach Service” for those who wants to reserve their own space with sunbeds and umbrella. This service is not included as mentioned in our website and is fully up to our guests if they want to consider it or not.
“We paid 120 euros a night for our room and we would liked to have at least a safe to put our money and passports in. Also there was no kettle in the room so you could not even make a brew for yourself. These are very basic but essential items every hotel should have.”
Unfortunately, not all the rooms have a safe now, the safe are being replaced and they will be in all the rooms any time soon. We are sorry for the inconvenient this might have caused you. We realise this can be an issue for our guests and for this reason, we allow are guests as we allowed you, to leave items at the receptions, in our safe. The reception is always open. I am sorry you missed a brew in the morning, and I am sorry you did not ask for a kettle. We would happily give you one!!!
In conclusion, I appreciate you took the time to leave a review. We working to improve every day.
Gina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018

I stayed at this hotel with my family. On arrival the receptionist was extremely helpful, showing us a selection of rooms to choose from, i believe this is a quite period in Sardinia as the pool was not open, this did not bother us as the sea was stunning, very shallow, i guess the whole point of going to Sardinia is to go in the sea!
Although our room was fairly basic, the view made up for it, absolutely amazing. You can hire umbrellas and sunbeds on the beach for a cost of between €15-€20 per day. For breakfast there was a variety of bread, ham, cheese, fruit and pastries.
The town is very small, with not alot going on. We were fortunate to have hired a car and took a trip to Baja Sardinia and the very chic Porto Cervo, both worth a visit (approximately a 40 minute drive). only a 20 minute drive from Olbia Airport.

Room Tip: sea view is more than worth the upgrade
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Loodfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina M, Proprietario at Hotel Castello, responded to this reviewResponded 9 June 2018

Dear Guest,
Thanks for staying with us. We appreciate your feedback!
Hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

We were more than satisfied and happy! Room with balcony and frontal seaside-view. Room was simple but very clean. All the staff very friendly and helpful, especially Gina, the owner. Great breakfast in a beautiful, sunfloated room, faced to the sea. This house is only recommendable! We will come back.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank gprossliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

We booked our holiday via easy jet and visited hotel Castello in the first week of September - although a little windy and cloudy at times the weather was still lovely enough to swim and sunbathe.

The pros
* Friendly staff - helped with things such as dinner reservations, airport transfers and even made us a coffee in the late evening
* The cleanliness and practicality- the hotel was cleaned daily and in good condition. Although fairly basic we had a spacious room (note - no clothes hangers!) and a nice bathroom with a powerful (but small) shower.
* Location - situated right by the beach from a great viewpoint across Golfo Aranci.
* The sea view - the views from both our sea view room and the beach were spectacular
* Wifi - we were given two wifi codes for 2 devices - absolutely free of charge for the entire length of our stay. The range was fantastic, it connected in our rooms, in the breakfast area and even on the beach (where it was actually at its strongest!)
* The hotel offered a fair few inflatables and beach toys available for the guests to use for free
The cons
* Terrace - We were on the first floor which meant sharing a public terrace as opposed to having a private balcony. There was also no shade available for sitting out during the day, and no lighting for the evening.
* The breakfast - there was an adequate range of cereal, yoghurts and cold cuts. However, breakfast ended at half 10 but on some days things such as bread rolls and even the fruit ran out at about half 9. The coffee and juice was also not fresh as it was served out of a machine, which was very temperamental and slow. The croissants were also disappointing as they were all 'orange flavoured', and as a vegetarian it was disappointing that the cheese was served on the same platter as the ham and salami.
* The pool - there are sunbeds for hire at the beach which cost an additional €20 a day for 2 sunbeds and a parasol (if you opt to splash out on these, which I would recommend, try and get ones on the front line which are reservable at reception in the morning). However, there are no sunbeds available by the poolside. The pool was also closed from 13:00 until 16:00 every day, and you had to wear a swimming cap. Disappointing as it was a big pool, but the surroundings/usage were not pleasurable. We found that because of this it was practically empty all day long - what a waste of a facility.
* Beds - although it didn't bother us too much as I shared with my Mum, our 'double bed' was two singles pushed together. The bunk bed in our room (which also converts into a sofa) also looked very unsafe as there were no railings on the top bunk for young children
Other note worthy mentions
* Golfo Aranci - this is a very quiet location! Apart from the restaurants there was no/minimal night life or entertainment in the area. Although the main attraction was listed as the shopping street of 'dolce la vita' we actually found it to be overrated and commercial, as we much preferred the restaurants and atmosphere closer to the hotel (e.g. 'pizzeria Giacampa' and 'La Spiagola' to name 2 favourites)- as we don't eat seafood. The value for food was also great, as the average pizza costed around €9. Pasta dishes however not only tended to be a little more expensive, but smaller in portion sizes too. The nearest supermarket was also a 5-10 minute walk away which offered a small selection of food. Be warned - if planning on buying wine all the bottles are corked, so bring a cork screw if you're planning on buying any!
* Sea swimming - we initially thought that the sea was too shallow to swim - but if you wade out far enough you will find it does eventually get deeper, which is far more preferable to the pool. Although for young children this is great as they can paddle safely.
* Car parking - we didn't hire a car, but the car park was quite small (about 15 spaces) and it sometimes appeared as if people had trouble finding spaces. We got a transfer from Olbia airport which took about 30 minutes
* Air con - as I mentioned earlier we visited in September and our air con in the room was not very cold, which was bearable as it wasn't too hot. However in peak season this could be an issue, as the AC was not controllable, but set by the hotel.

Overall this hotel ticked a lot of boxes for us and was the perfect location for a relaxing beach holiday, without the over the top commercialism aimed at British tourists. If there was more attention to detail and some needed improvements with the facilities, this hotel would be perfect. However, we would definitely visit again if coming back to Sardinia.

Stayed: September 2017, travelled with family
7  Thank emrachy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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