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1,593
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489
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All reviews kailyard restaurant nick nairn cookies cocktail bar front facing separate building main building leisure facilities junior suite steam room both nights relaxing break dinner bed and breakfast self service beautiful building short break waiting staff
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16 - 21 of 4,975 reviews
Reviewed 3 weeks ago

Lovely location overlooking the town,, friendly helpful staff at reception and in the restaurant and bar. Good food in The Kailyard Restaurant, Good choice of food at breakfast. Enjoyed the pool and steam room.

Room tip: Having a room facing the front of the hotel offers lovely views.
Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank josephinecZ5973VC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Hotel is very dated and in need of updating. The room was of poor quality, poor quality finishes that were damaged, the tv and dresser table was off level meaning the TV was at an angle.

The leisure facilities were very dated and make changing area drains were unpleasant. The top of the floor drain also had ponding dirty water. The hair dryer was covered in gel like hand prints which highlighted it was not cleaned for a while.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank NorthStar8136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Wasn’t very happy with the cleanest of the room, there was cobwebs in the room and the bath at human hair in the bath from the pervious guest which is unexpectedly with the Covid pandemic. Your putting a sticker on the rooms saying it’s clean which it’s not. It’s unprofessional

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Horne80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Ive stayed here a few times in the last decade, it was great and beautifully presented 10 years ago. Since, it has barely been touched and I'd take some convincing it had been cleaned. Restaurant is ok, awful service but the food is average for a low end hotel. The building is beautiful, and I'd suggest the owners are relying on that. Unfortunately I wouldn't recommend - but possibly worth stopping in for a drink to see the view.

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Oracle103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed here with my husband and daughter for one night. The staff were friendly and provided good service. The hotel itself is scruffy and needs updated, the corridor we were on had a damp smell which was trying to be covered up with a sickly air freshener of some sort. Dinner was very disappointing- ordered a steak that was chewy and looked out of date. Breakfast was even worse, pretty much everything was out of a packet. Also the place was dusty and there was a used wipe lying on the floor of our room when we arrived, supposedly after being cleaned to a high standard re covid measures. The front lawn is beautiful and the view from the front of the hotel is lovely.

Date of stay: May 2021
Trip type: Travelled with family
Thank Sambain39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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