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Reviewed 13 March 2016 via mobile

Horrible bed, no air conditioning, terrible smell of mold and humidity. Only one plug at the desk, so you must choose between a lamp or your laptop. The only advantage is how close it is to Torino's Airport. What a joke the "four stars". Stay away from this place.

Stayed: March 2016, travelled on business
Thank Fabio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificHotels, Direttore generale at Pacific Hotel Airport, responded to this reviewResponded 17 March 2016

Dear Fabio G,

Thank you for sharing your comments with us.
Even if anybody can feel free to express his personal feelings, please consider that we are still in winter and no aircon is absolutely need… (yesterday in Borgaro we had snow!)
Your comment concerning bed and smell seems me very strange.
We are adding plugs in each room in order to satisfy any electric need.
I look forward to welcoming you again to Pacific Hotels and taking personally care of your reservation.

Best regards,

Alberto Reinerio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2016 via mobile

Don't expect anything luxurious, not everything up-to-date but I have to say that I really admire the staff for giving me such a nice feeling, service was really great, welcoming staff, very quick check in and check out, great breakfast included in the price which was a good very attractive, for €3.60 a shuttle just 4min away from the airport.

Overall great value for price.

Stayed: January 2016, travelled on business
Thank MrFoodieAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificHotels, Direttore generale at Pacific Hotel Airport, responded to this reviewResponded 27 January 2016

Dear Zury A,

Thank you for your review.
It is truly a pleasure hearing from our Guests who enjoyed their stay so much they decide to leave us an online review. Next time you are planning a visit to our city, we hope for the opportunity to meet and exceed your needs once more at Pacific Hotels.

Sincerely,

Alberto Reinerio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2015 via mobile

For sure not. They don't have an iron. They don't have many things... for 1-2 nights nobody dies, but it's hilarious to consider this hotel with 4 stars. A big mistake to choose this hotel. Atlantic hotel is also 4 stars, maybe they are a little bit improved.

Stayed: October 2015, travelled on business
Thank adrian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificHotels, Direttore generale at Pacific Hotel Airport, responded to this reviewResponded 29 October 2015

Dear adrian f,

Ironing in room is extremely unsafe! If other hotels permit it, well, good luck!
At Pacific Hotel we prefer to follow the rules. We don’t give any iron to our Guests, however we have an ironing service, provided by the Housekeeping staff. Next time please consider this opportunity.

Best regards,

Alberto Reinerio

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Reviewed 11 June 2015

We were there for one night before catching an airplane. The hotel does not provide airport transportation, so that should come off the list of amenities. The staff at check in and check out was very helpful and friendly. Breakfast was very good, many choices. We were on a fourth floor room. It was small but clean. The decor was very dreary but I think they may be changing that. The bed was not very comfortable and the pillows were very thin and flat. We did ask for more, and they were brought up promptly, which was again a good note for the staff. The air conditioning was not very efficient, I think it was just a recirculation of air because it was never cool, and in the morning I could smell breakfast very clearly - at the fourth floor! The thermostat limited how cool you could make the room.
Again, the staff was the best part of this hotel. It is not a 4 - star hotel, but could be.

Room Tip: Ask for one with AC
  • Stayed: June 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank drinkmilkCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificHotels, Direttore generale at Pacific Hotel Airport, responded to this reviewResponded 17 June 2015

Thank you for your review.
I look forward to welcoming you again to Pacific Hotels.

Sincerely,

Alberto Reinerio
General Manager

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Reviewed 24 April 2015 via mobile

The hotel its self was alright for a 2star accommodation but not for 4stars. Very basic, very dated. The only good thing is the location. The airport is really close and for an overnight stay it is just ok. Good value for money but disappointing in its category.

Stayed: April 2015
1  Thank fourati89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PacificHotels, Direttore generale at Pacific Hotel Airport, responded to this reviewResponded 24 April 2015

Dear fourati89,

I thank you for spending your precious time while sharing your comments with us and to notice that Pacific Hotel Airport has a nice location and is a good value for money.

Please consider that hotel property has decided to start a renovation process for the entire building.
I hope you can visit us in the next future.

Kind regards,

Alberto Reinerio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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