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All reviews the banyan tree club level residential suite burger shack honolua store sushi restaurant terrace restaurant our honeymoon kapalua area dt fleming beach four seasons coastal trail plantation house general store lobby bar beautiful property pool staff
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Reviewed 3 June 2018 via mobile

We had the BEST time at the Ritz and the people who we met made that possible. Margie, Lara, Zara & Luke all went out of their way to create the most memorable & incredible stay possible. We will definitely be back. The food, service & overall aloha spirit was felt every moment we were on the property. The food at the Banyan Tree was excellent & we felt extremely lucky to plan a last minute stay & have such a GREAT experience.

Thank you to all who made our trip amazing!!

Date of stay: June 2018
Trip type: Travelled as a couple
Thank jesstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018

Amazing staff, rooms, and wonderful food and views. Everything about our stay was first class. Would consider this our first choice if we make a return visit to Maui. Plenty of wonderful restaurants and pools to enjoy. Trails to beaches and great vista points all accessible from behind the resort.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank brettnkath2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

After a week in the big island we went to Maui, our second time to this island and second time staying at the Ritz Carlton. Must say in 7 years this island has changed a lot. Lot of development and people. What used to be a beautiful, quiet resort 7 years ago was bursting with people this time. Did not give the Hawaiian feel. We booked a two bedroom suite which I will endorse any day. The rooms were large and well appointed. One can always expect good standards when living at the Ritz. Hotel had some excellent beaches and golf facilities. Ate dinner at the Banyan tree and would not recommend that. Extremely expensive and very ordinary food.

Travelers looking for advice on best time to go to this island, I would say go in July. The island is lush and everything is in full bloom. That’s when you get the real tropical feel of this place.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Utkap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

This hotel is so pretty and I want to love it more, but no sun in Hawaii is personally a huge dissatisfier for me. It rained in Kapalua every single day of our ten day trip. The mornings were charming with the low clouds and warm drizzle that made for easy running, but if you wanted pool days and sunshine it was not happening here. Optimistically there were LOTS of rainbows to enjoy when the sun came out for a little bit before the rain started again. The rooms are beautiful with large bathrooms, gorgeous hardwood floors, comfortable beds and every possible comfort. The banquet food (I was there for a meeting) was delicious and the tacos that we had from the poolside restaurant 'Ai Ono were great. If you're planning to stay here because you have Marriott points and just need a landing spot to tour the island you may be thrilled. It really is beautiful and the service is better than average. But if you want an island get away don't go to Kapalua. Sad but true.

Room tip: Upper rooms have better views -- higher numbers indicate distance from the front desk. Could be FAR if that's a concern for you
Date of stay: April 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank kfmontoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

I can't understand all the negative reviews of this gorgeous property and I'm dumbfounded by the reviews that disparage the service. I spent a week and loved every minute of it. The staff was fantastic. The valet team was phenomenal. The food at The Banyan Tree was out of this world - just superb! - and the burgers at the Burger Shack were out of this world. It's proximity to DT Flemming beach and the Kapalua trail was excellent and the shuttle service over to Kapalua Beach saved us a lot of parking hassles. It's a bit on the pricey side though, but what did you expect?

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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