We made a booking as we knew it was going to be busy. We arrived at this beautiful location, however, we had to wait 20 minutes before we were even acknowledged. Once we were asked if we had booked and confirmed our booking, we were informed that our table had people sitting at it (with full beer glasses and the waiter did not want to ask them to leave a table they had clearly not booked) so we had to wait another 10 before another table was set for us. Not a good start! The venue was clearly understaffed as there were large queues waiting to be seated, order food and drinks. We shared garlic bread which came out 25 minutes after ordering, but our main meals took another hour to arrive; by that stage we were there for 2 hours. (The staff did inform us there was a 40 minute wait however, we were not given notice that this time had blown out to an hour). Then the young waiter took our full bottle of wine off the table without us noticing and when we went to pour a drink - it was gone. The staff did replace it and were very apologetic. All in all, this is a beautifully located and unique venue but they need to lift their game and ensure there are adequate staff in place, particularly for weekends, especially long weekends. On a more positive note, the staff were clearly run off their feet but everybody who we dealt with couldn't have been any more apologetic and helpful. The food was just ok but the live music was a bonus. So we would probably go back again but would choose a quieter weekend.
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