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Reviews (955)
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All reviews afternoon tea cakes garden room from start to finish wedding venue special occasion birthday treat food was lovely my mum events team grounds are lovely staff were attentive dance floor waiting staff sunday lunch beef wedding breakfast
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Reviewed 4 weeks ago via mobile

This hotel has a good reputation overall, and the countryside setting is one good reason for choosing this hotel from the others in the vicinity. All the staff we met were pleasant positive and helpful.
The room was in excellent condition and being on the corner had windows looking over beautiful countryside. The bed was very comfortable. There were however a number of things that were absent and yet could be remedied at relatively low cost in order to provide a better experience. The things that we now come to expect but were absent in the accommodation were:- A shaving mirror. An ironing board and iron. A separate shower head for hair washing. A fridge with complimentary water.
Finally and forgive me for mentioning this but the spare loo roll is situated below the loo roll dispenser which sits at the side of the toilet. This has been shown to be a hugely unhygienic place to leave toilet rolls as they get contaminated from the spray from flushing the loo and worse still the splashing of urine when a male user stands to use the toilet.
Management please do something to address these shortcomings as we love this hotel and if in the area would use it again although we would bring our own loo rolls rather than use the contaminated ones provided

Date of stay: November 2018
Trip type: Travelled with friends
Thank Sewin54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrsettHall, Manager at Orsett Hall, responded to this reviewResponded 4 weeks ago

Thank you for your feedback and comments.

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Reviewed 4 weeks ago

As a family we have a get together once or twice a year with as many that can attend. We have used the Garden Brasserie as a venue on several occasions now and been very pleased with the service, quality, range of choice and friendly atmosphere.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sunshine58915021378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrsettHall, Manager at Orsett Hall, responded to this reviewResponded 4 weeks ago

Thank you for your lovely feedback and it is nice to hear you enjoyed your visit with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We booked to come here for our anniversary. The hotel and grounds are beautiful and well maintained. At reception the lady was very helpful, and welcoming. Our room was nice and spacious but the bed was two singles pushed together, the phone didn't connect to reception and the TV kept loosing signal. There was no milk for morning coffee and Tea either. At the bar in the restaurant area we ordered champagne before dinner, we got prosecco!! .. Which was actually very nice :-) The restaurant was busy but we didn't have to wait at all before we were seated.Looking at the menu, i asked our waitress to explain to me what the seafood dish actually came with. She said she didn't know as it was new on the menu. We ordered the Pork belly and scallops for starter then the seafood dish for main, it soon arrived. The Scallops were cold and undercooked, unfortunately due to the dim lighting i didn't notice until i hade ate a mouthful. It was a while before the waitress came over, when i told her she took plate saying sorry ill get some more for you. She returned and again they were cold and raw. I decided to not bother with the starter and waited for the main. The main had raw scallops too :-( I told the waitress and she gave me a plate to take them off my dinner and came back with a plateful of hot cooked scallops which were lovely. Then finally i ordered the chocolate desert to then be told there wasn't any left. We paid the FULL bill, and went to the room.Unfortunately I didn't sleep well as i had an upset tummy, and the pre arranged breakfast was half and hour late and again cold. Overall we spent a lot of Money for raw fish, a room where i had no sleep, a cold breakfast and poor service!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank JoannaC3564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrsettHall, Manager at Orsett Hall, responded to this reviewResponded 4 weeks ago

Thank you for your feedback and your comments have been forwarded to the relevant departments to ensure all feedback from our guests are taken on board.

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Reviewed 8 November 2018

Lovely hotel and facilities and staff were excellent. Had a meal in the Garden Room as the Main Dining Room was closed on a Sunday evening but was very good and very welcoming.. Would stay at Orsett Hall Hotel again,

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Relax46339490780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrsettHall, Manager at Orsett Hall, responded to this reviewResponded 4 weeks ago

Thank you for your feedback and it is nice to hear you enjoyed your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

If you are attending a wedding here and wonder whether it is worth staying I confirm it definitely is. Lovely comfortable room to crash in after a busy night.
I would recommend a stay here in beautiful surroundings.

Date of stay: November 2018
Trip type: Travelled with friends
Thank woody032018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrsettHall, Manager at Orsett Hall, responded to this reviewResponded 8 November 2018

It is good to hear you enjoyed your stay with us and thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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