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1 - 6 of 1,632 reviews
Reviewed 15 March 2020

botoom line stay was good. It is aparent that this club concentrates o the entartainment on account of other issues, so you can expect far better shows than other clubs, but much less as far as food, cleaning or service is concerned.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank SarigD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2020

Straight off the plane 40 to 50 minute wait for our transfer, then loaded us on the wrong private transfer. The driver had a call sometime into our journey. Took us back to the airport had to wait for our transfer to arrive and do it all again and you guessed it we almost had the same problem while leaving the hotel! Twice how many times can they get it wrong ‍♂️ reception check in was swift room was dirty on arrival and stayed that way our entire trip. Food looked good was always cold or if you were lucky luke warm. Service was not good while dining unless you were served by one of two servers. Who were very good. location was perfect. Snow by the truck load. entertainment was not very good 1 of the singers was awful honestly really bad haha thankfully Val Thorens has loads to offer as the hotel didn't unless you wanted to pay. All inclusive are just two words at club med. It was not what we expected at all will never darken their door again and has put us off doing all in while snowboarding/skiing

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank Wilburswales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2020

For the best bartender go see Gabby!!! (4th floor even though she belongs in the 3rd floor bar). She knew all the drinks and cocktails nobody else knew and gave the best service. Super friendly and fun!!

Date of stay: March 2020
Trip type: Travelled with friends
Thank S8222ILrachelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2020

This was our 3rd visit to Val Thorens Club Med within one year. It has became our favorite ski destination. We really enjoy the vibe of this club and the easy ski access.

We like Bruno (guest relation manager), he was very helpful and friendly. Our favorite ski instructor is Nicolas.

Our room was spacious, light and always nicely cleaned. Plenty of hot water for showering and good water pressure. We enjoyed the limited number of small children in this club (our kids are all grown up, so we prefer the mix of mainly adults during our holidays).

There are few things that could be improved: lack of gluten-free items on the buffet, the prepared meals could show if they contain gluten/dairy/sugar (like the soups & sauces - it would be much easier for the guests), the staff is sometimes little slow in collecting the used plates during meals and the ski lockers get crazy busy when getting ready for skiing lessons (just before 9am and 2pm). It would help to separate the departure times by 5-10 minutes for each group, so not everyone has to meet their group at the same time. The ski rental shop has limited inventory of powder skis, I had to rent mine from outside the resort. Also the rental ski shop hours could be improved (earlier in the morning and during the lunch break). But these are all just little things. Nothing that would ruin our stay, more like suggestions about making it better.

We love this resort and already booked our next year stay, March 2021.

Room tip: Avoid rooms in close distance to the 4th floor bar, it can get noisy with the music going until 1am.
Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
1  Thank petiedean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2020

Looking at the other reviews, it is clear that this format doesn't suit everyone. We had done our research, thoroughly reviewing the website and everything from the signature music to the warm welcome was spot on. We did get a good room with a balcony and view, it was totally fine for our needs, contemporary, clean and cleaned every day. Only considerations, which we did mention to some of the hotel team were the pillows - lumpy - take a travel pillow with you and there is no fridge in the room - we had a balcony and snow, so not a problem and quite honestly, when you are provided with a litre bottle of water every day and the bar is open all hours what more do you need?
The skiing - which is why you are there after all - we opted in for ski lessons (last ones were 30 years ago!) and went for the top group of on-piste skiing, we had FX as an instructor, he is from Vietnam originally but has spent the last 30 years in Val Thorens, knows everyone and is fantastic. He pushed us every day and at the same time ensured we were safe on bad weather days. We had a mix, 2 days great weather, 2 days snow, 2 days great weather again. We had a great time and were given tips to get out of the bad habits we had been using. The ski area is phenomenal and our last day with FX took us to Courcheval and Meribel - beautiful. Ski in and ski out was superb, we hired our skis from Skimium Oh Shop in the village, slightly cheaper than from the hotel and they were great. Boot room was fab, locker totally adequate and boots dry for next day.
Food at the hotel - not fans of buffets usually, but this is a whole different concept - stations of chefs finishing dishes plus a massive selection to choose from. The style of the food was typically french, but why wouldn't it be, we are in France!! Plus the quality of the offering was superb. Etienne the assistant head chef, was hands on, always checking the quality, quantity and serving - delightful to talk to and the escargot, fois gras, meat roasts were exceptional. If you wanted cooked to order further than the finish stations within the buffet you could eat at the 3rd floor restaurant Epicurious - we went once, but preferred the atmosphere and choice of the 1st floor buffet style restaurant. The house wines were all very drinkable, and you could order a glass and would be left the bottle, made after lunch skiing very relaxed - ha ha!
The entertainment - this was in the main bar and usually starting at about 9.45 - the energy, commitment and enthusiasm of the hotel staff performing was brilliant. The GM as Tina Turner, was 'simply the best'!! If you didn't want the noise and energy, you could drink in the 3rd floor Epicurious bar, so all needs are met.
Overall - would we go back? Yes! Did we love the food? Yes! Did we meet great people? Yes - Bruno from the guest welcoming team was lovely and always looked out for us to say hello and Gabby - the only American behind the bar - was delightful, fun and welcoming - our vote is keep her in Europe Club Med she's an asset!

Thank you Club Med - we look forward to seeing you again!

Room tip: If possible ask for a balcony room with a view
Date of stay: February 2020
    • Value
    • Cleanliness
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1  Thank CharlieCharlton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMed, Guest Relations Manager at Club Med Val Thorens Sensations, responded to this reviewResponded 9 March 2020

Dear CharlieCharlton,

Thank you very much for this feedback. We are delighted to know that you had a good time in our Val Thorens resort. We've passed your comment on to the resort for their information and smile.
We hope to welcome you again soon in one of our resorts!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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