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All reviewsreasonable selectionsoup or pastawithin walking distancetownspaflorence
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8 - 13 of 851 reviews
Reviewed 13 May 2018

Nice area. The town is really good with lots to do. Hotel in dire need of renovation. Food leaves a lot to be desired. No fresh fruit or yogurt choice at breakfast, also no hot food on offer. Evening meals poor with little imagination. Waiters were lovely, but head waiter very surly. The room was just about OK. No dark curtains at the window, so had all the street lights shining in all night. Used the pool once. The water was so hot in the pool I had to get out. Would not return to this hotel. It was used by a tour operator. Perhaps they need to speak to the owners or find another Hotel.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank jonnyb442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

Definitely not a 4 star hotel.
All the furniture is old and nearly broken. Design, which seemed to be an “old-fashion” - just old and the whole place really screams for renovation. Walls seem to be made of paper: no sound isolation. Wooden windows have gaps within the frame so that a small wind makes it very noisy.
They charged for the ironing service, while they give no chances to do it yourself - 6 Euro per shirt.
Towel for the poll - 6 Euro per towel (not a deposit!)
Breakfast with the worst coffee ever. No hot meals for breakfast.
Staff is not friendly. Cleaning is far from good: so many foreign hair left after “cleaning”.
No master light switch off.
But Internet works very well.
Waiters are very nice in the restaurant and the dinners (we had half board) were tasty.

Stayed: May 2018, travelled with family
1  Thank maximv2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

Without doubt this is not a 4* hotel. Bathroom disgusting. Bedroom antiquated. Ask for a change, don’t bother. None available. Reception can’t be bothered. Food repetitive and tasteless. Head waiter just plain rude. Came with CITO Travel group first and last time. Never again. Get me home a.s.a.p.

Stayed: May 2018, travelled with family
2  Thank jocene23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

We were here for a week, with a small group. The hotel wouldn't exist without groups - but having said that, it does a reasonable job.

It is very clean - the cleaning staff work hard and are very pleasant. Our room was small but adequate - it didn't get much natural light, but we were out all day, so this didn't matter. Modern bathroom, but shower rather narrow, and toiletries somewhat basic.

There was an air conditioner, but we were able to switch it on/off ourselves.

Some of the rooms are a long trek from the main lobby area (reception and restaurant).

The pool area was heated and very pleasant and spacious. At the weekend, the jacuzzi was taken over by noisy groups with drinks, late afternoon/evening. We were unhappy that no-one challenged them taking drinks in glasses into the pool area, because of the obvious risks. (They also broke the jacuzzi, creating extra work for the maintenance team).

The staff in the restaurant are delightful, and very helpful.

Breakfast has a reasonable selection, but becomes a bit monotonous in the course of a week. It was kept well-stocked. Coffee, and hot water for tea, come from a machine, and aren't hot enough.

The evening meal is 4-courses. Salad buffet, soup or pasta, choice of two mains, dessert. It is adequate but unexciting. Fish was only served once.

Serviceat the bar and reception can be slow to the point of non-existence, and some of the receptionists are simply unhelpful.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Ursosarctos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017

Hotel room was not airconditioned and we were lied to about when or if it would be turned on. We stayed the nights of October 4 and 5 so it was still quite warm but we were told that "by law" the A/C had to be turned off. This was after we were assured be fore dinner that it was being turned on. I don't believe that it could not be turned on. Also we never got fresh towels because they left a note saying we would not get them if needed. In addition there was a private party going on by the pool and it took numerous trips to the management to stop the noise which was going on late into the night. We got the impression that the management just didn't care about our comfort.

Stayed: October 2017, travelled with friends
2  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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