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Stocky
1.0 of 5 bubblesReviewed 30 May 2019
Date of stay: May 2019
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silversandvillabali, Owner at Silversand Villa, responded to this review
Responded 13 Jun 2019
Dear Stocky1971,
We do take every review seriously and are keen to improve our guests experience - if the criticism we receive is based on facts.

Our 95% 5-star reviews and that we are Superhost on AirBnB and PLUS members and the TripAdvisor reviews we received so far all reflect our property and service well.

Your pictures of our outdoor pool lounges being wet from rain and a couple leaves that had blown into the outdoor pool won't change the fact..
We don't know why you only stayed a couple of hours at our villa and what it really was that compelled you to your review but whatever it was, your review here speaks more about yourself than about our villa. Booking.com certainly rejected your refund claim..

We will however clean the 1 of 20 outdoor pillows that indeed seem to have a make up stain, thank you for something constructive we can take away from your review. Also I'd like to comment on the construction noise you described, it is not our construction site and noise levels in the neighbourhood may or may not affect our guests at times but it's definitely temporary, not under our control and while we understand it being mentioned it should not be reflected in the score of our villa review..

We truly hope you will find some relaxation and joy on your onward vacation in Bali.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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12 - 13 of 13 reviews
Reviewed 14 March 2018
Google Translation

Room tip: Wir hatten die gesamte rechte Villa gemietet (Blick Richtung Pool )
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silversandvillabali, Owner at Silversand Villa, responded to this reviewResponded 4 December 2019
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC