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All reviews four poster bed evening meal wedding venue lovely setting lounge area lovely room sunday lunch full english breakfast following morning afternoon tea food was lovely member of staff couldn't do enough an overnight stay second to none from start to finish the king james suite
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Reviewed 31 January 2023 via mobile

We stayed as a group of 5 friends on our annual weekend away. We actually didn't stay in the hotel but stayed in the lovely castle lodge with its own hot tub. Spotlessly clean, great facilities. We usually go somewhere different every year but plan to come back here.
We ate in the hotel on Saturday night and again for Sunday lunch. The restaurant was full and I'm not surprised. The food was excellent, best Sunday lunch I've had in ages.
The manager was so nice and gave us a guided tour of the hotel, including the dungeon. He was clearly very proud of the place, and rightly so, it's fascinating and lovely. His wife was so cheery and welcoming too, made us feel so relaxed and at home.
For those people who have said the rooms are dated, then perhaps stick with Premier Inns. This is a castle built in the 1100's and the rooms are in keeping with its history. If you can't appreciate that, then it's a shame for you. We loved the place and definitely plan to return to stay in the hotel.
It was dreadful to hear that some people have been asked to leave because of their abusive behaviour towards the staff. What on earth is wrong with people?
Well done to you all at Walworth and thank you for our lovely welcome.

Room tip: Appreciate the age and history, don't expect a modern hotel.
Date of stay: January 2023
Trip type: Travelled with friends
Thank clarea907
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 7 February 2023

Hi Clare,

Thank you so much for your review. I am pleased that you enjoyed your stay in Walworth Castle Lodge. It's great that you managed to get time to eat in the hotel as well. I will pass your feedback on to everyone.
It is so nice to receive such a lovely review and we hope to welcome to back again soon.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023

I booked this as a Christmas present for my brother and his fiance. I upgraded to a 4 poster room. My brother sent me a picture the sheets were crumpled the four poster was merely a frame. It's was very basic and not at all luxurious as advertised. The room was also very basic with not even a bottle of water.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank andreamY3357OZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 7 February 2023

Hi,

When your brother Michael Lloyd stayed with us, he didn't mention anything at the time about an unsatisfactory stay. I know he sent you a photo of the sheets being creased at the bottom of the bed but that was simply when they were tucked in under the mattress at the bottom. For you to give us a one star review is disappointing, especially when you yourself haven't even stayed with us. You didn't get to experience to warm welcome you would have received, or the quality of the food in the restaurant, or the comfy lounge for you to relax in, or the free bottled water that is available from reception. Your review is based on one picture sent to you from your brother.

Regards

Rachel Swain
Director

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Reviewed 15 January 2023

We initially intended to stop overnight in the Lake District as a Christmas present for my wife but due to the awful weather, we rebooked somewhere a bit closed (Walworth Castle) and what a great decision that was! The castle was built in the 11th century and is a Grade 1 listed building so not the warmest of places but we were never cold in the time we were there. We booked a 4 Poster castle room which was fantastic but due to a last minute cancellation we were offered the opportunity to upgrade for free, which we jumped at and our upgraded room was even better, what a great start to our overnight stay. After a bath we went downstairs to the very comfortable residence lounge before heading into the eating area for our evening meals and boy what a treat we were in for. Both meals (main and sweet) were superb and a very good portion as well, something I found very refreshing and we both cleaned our plates. We were waited on by two young but excellent people Henry and (I forget the young girls name), who were very friendly, made us feel very welcome and both were very informative. Our bed was super comfortable, so we both had a good night’s sleep, despite the castle supposedly being haunted. When we initially checked in we met the wonderful Lisa who was brilliant all night (a real star) and she gave us a tour around the castle dungeons, which you can hire out for an alternative wedding if you so wish. The castle ballroom caters for both traditional and none traditional weddings, a perfect venue for a wedding or just a romantic weekend away in an old castle. The morning breakfast was just as good (and filling) as the pervious nights evening meal and the food there has got to be the best we have ever had anywhere and we go away for an overnight stay once a month every month – we will be back to Walworth Castle again in the future, we loved it there! You can view my ‘full independent’ review of Walworth Castle Hotel on my YouTube Channel: Alan METALMAN – Outdoors

Room tip: Book a Castle room and make sure you eat there - the food is superb!
Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank AlanMetalmanOutdoors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 7 February 2023

Hi Alan,

Thanks so much for your review of our hotel. I am pleased that you enjoyed your stay with us. I will certainly on pass your comments on to all our staff. It's great that you enjoyed the food so much. I am sure our chefs will be delighted with the feedback.

We enjoyed your youtube video as well! Very informative! We hope to welcome you back again soon.

Kind regards

Rachel Swain
Director

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Reviewed 22 December 2022

I have never before felt so cold and uncomfortable during a stay in a hotel in the UK, totally inadequate heating for the weather conditions. We had Sunday lunch two weeks earlier and we had the same experience regarding cold venue. We will now be visiting again.

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lesley M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 7 February 2023

Hi,

I am sorry that you were cold during your stay. The weather conditions were in the minus and we were doing all we possibly could. We had the heating on full, there were fan heaters available and the log burners were lit. I do hope you will give us another opportunity in the future.

Kind regards

Rachel Swain
Director

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Reviewed 19 December 2022

Where do I start! We only stayed for 1 night before going home to Scotland but the staff ,the castle and the food was all amazing, thanks to the fantastic chef and kitchen staff we can't stop talking about our meal lol, from the evening receptionist with the red hair , the young lad who served us our wine, the mangers wife Ashley and the restaurant supervisor/manager I didn't get his name but had a very festive jumper on to the hk team that we spoke to in the morning and again all the staff we encountered in the morning, all professional and very friendly we spoke a lot to Ashley and the supervisor/ mgr , he indulge me in my love for history and castles and showed us the dungeon room and another room, absolutly loved it here, we will be back in April to stay longer hopefully so we can go and have a walk around the gardens and stay in the castle and do a bit more exploring, the annex building we stayed in was clean but definitely booking a room in the castle for April. We Just loved it here. Thank you and Thank you chef for a fantastic meal!.

Date of stay: December 2022
    • Location
    • Cleanliness
    • Service
Thank Lorrainecampbell13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 20 December 2022

Hi Lorraine,

Thank you so much for your review. It looks like to had a great experience with all our team, which is great to hear. I am sure everyone you have mentioned will read your comments. We look forward to welcoming you back again in April.

Kind regards

Rachel Swain
Director

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