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Traveller rating
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All reviews four poster bed evening meal wedding venue lovely setting lounge area lovely room sunday lunch full english breakfast following morning afternoon tea food was lovely member of staff couldn't do enough an overnight stay second to none from start to finish the king james suite
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39 - 44 of 1,470 reviews
Reviewed 8 September 2022

We are staying nearby and decided to treat ourselves to Afternoon Tea in the Castle. The reviews were good so we were looking forward to ending our holiday on a high. Sadly it was a bit of a letdown. We were put in a room with no real features and no other guests, not even a view from our table,, not the surroundings we expected from the photos. The only time we saw a member of staff was when the tea was served, with no follow up to ask if more tea was required. The saving grace was the bite sized cakes which were good. All in all not really worth the £40 Maybe we would have had a better experience if the hotel had other guests.

Date of stay: September 2022
    • Location
    • Service
1  Thank sheilai727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 12 September 2022

Dear Sheila,

Whilst I am sorry that you were disappointed with your afternoon tea experience, it isn't really any fault of the hotel that there were no other customers taking afternoon tea at the same time at yourselves. Our staff would have been more than happy to move your table to one more preferential if you would have requested it at the time. I sincerely hope that you will give us another opportunity in the future, but if something isn't to your satisfaction, our staff would be more than happy to correct it at the time.

Kind regards
Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2022

Our daughter and son in law chose the castle two years ago and not one family member or friends were disappointed at all. From start to finish our stay and the beautiful wedding ceremony and wonderful meal was superb. Big thanks to all the staff who made their unforgettable special day

Date of stay: August 2022
    • Value
    • Location
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Review collected in partnership with Best Western
1  Thank coralmiller1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 12 September 2022

Hi,

Thank you for taking the time to review our hotel. I will pass your comments onto everyone involved in making your daughter and son in laws wedding so memorable.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2022

Stayed at Walworth castle for my brothers wedding, we stayed one night the price was quite expensive. The room was really small. The only toilet roll was nearly empty on our arrival. Bed was very uncomfortable and the pillows were extremely thin and uncomfortable one of the worst nights sleep we have had in a hotel.
The lounge bar ran out of glasses early in the day, staff seemed a little bit disinterested.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Maureen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 31 August 2022

Hi,

I am sorry that you didn't enjoy your stay at our hotel. We do have a green tourism policy in place to prevent wastage which was why our housekeeping team ensure all the toilet roll is used before replacing it. Although there should have been 2 additional toilet rolls for you to use.

I am sorry that you found the bed and pillows to be uncomfortable. We do offer a pillow menu and this information would have been available in the guest information pack in your room. Here you would have found a wide choice of pillows which may have been better suited to you. I really wish you would have brought these matters to our attention during your stay as they would have easily been rectified and would have positively contributed to your experience.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2022

Perfect place to relax and unwind. Set in a large garden. This hotel has history, rooms are large and airy.
You need a car to get here; plenty of free parking and friendly staff. The restaurant serves excellent food and the portions are very generous, this goes for dinner and the English breakfast. Reasonable prices considering the decent size meals. Well worth a visit if you are transiting or touring the area

Date of stay: July 2022
    • Location
    • Cleanliness
    • Service
Thank UKNorseman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 30 August 2022

Hi,

Thank you very much for your feedback. I am pleased that you enjoyed your stay with us and I will pass your comments onto the whole team. We hope you will visit us again in the future.

Kind regards

Rachel Swain
Director

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Reviewed 28 August 2022

We stayed in a suite for our years anniversary, complimentary stay. Staff are unbelievably friendly. Restaurant is very nice and food is perfect including the breakfast. My only concern and it's being picky, the jacuzzi in our room seemed to leave a yellow stain around the waterline in the bath which was easily cleaned. Not sure what it was but could have maybe been ladies makeup. First world problems I know and like I said it's being picky as it's literally the only thing to be negative

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank t24phb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 30 August 2022

Hi,

Thank you for your recent review. We were delighted to welcome you back for your first years anniversary stay. Thanks for your comments and we hope to see you again soon.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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