We booked a room a year in advance to attend my wife's sisters wedding , we asked over and over if it was a proper disabled room as I am in a wheelchair, "ow yes , no problem , it's fully fitted out as a disabled room". They advertise these rooms as disabled rooms on all the on line literature.
So imagine my surprise when after the service and meal we collected our bags to go to the room to change , the corridor to the rooms where full of narrow doors in corners and with steep ramps with every door blocked open with blocks of wood . This left me with a couple of mil clearance either side if I completely moved my hands my chair still jammed in every doorway and remember this was the only way to the rooms .
Finally I arrived to find I had the same problem getting into the bedroom , once in it obvious this was in no way a disabled room . I could not get between the bed and the wall to access the bathroom and even if I could I was unable to turn my chair to enter the bathroom with yet again a standard small door . Once in no support bars round the toilet at all and the shower was a step in tray with glass door therefore useless and again without and support bars .
I contacted the manager who arrived , no explanation, no apology other than they are full booked and "I WAS COMPLETELY UNAWARE OF YOUR PERSONAL NEEDS " , I explained that I should not have to explain my needs ,vi asked for a disabled room and had they supplied that then my needs would have been fulfilled.
I was then told he had organised an exchange with a lady down the corridor, my wife was shown a pair of double doors with the a sign saying BEWARE OF THE STAIRS" , this was a clear warning given I am sitting in a wheelchair, he opens the door to reveal a huge flight of stairs that I was expected to negotiate to reach the room , this was explained to him like a 5 year old that wheelchairs do not do flights of stairs . At this point I gave up .
We where forced to go home after the evening function leaving my sister is in law and the party ,ruining the entire day .I have fully photographed the entire sorry episode,
I spoke to a lovely assistant manager who arranged a full refund and was full of apologies that clearly escaped the manager .
DO NOT BOOK A ROOM AT THIS HOTEL IF YOU ARE DISABLED , THEY CLAIM THEY HAVE THEM BUT THEY DONT , YOU HAVE BEEN WARNED . IF YOU ARE BOOKING A WEDDING WITH DISABLED GUESTS YOY WISH TO ACCOMMODATE AGAIN GO ELSEWHERE .
SHOCKING PERFORMANCE FROM A RATED HOTEL .